My mobility scooter was damaged when a car smashed into my garage door in May, and my homeowner's insurance said they would cover any repairs. We called Numotion, waited 3 weeks for a technician to come look and assess the damages. He said what was wrong, and promised to give us an estimate to repair it so that we could report the estimate to our homeowners insurance. Numotion called us twice to ask the name of my physician and medical insurance. We explained that this is irrelevant info, and that we needed an estimate for HOMEOWNERS insurance, not medical insurance. They promised that they'd get that to us. That was May. I waited another month. I called them again in eary July, and was forwarded to Keith. Keith said that he found the order sheet, and that it has been sitting there for over a month. No part had been ordered, and nothing had been done with it. I explained again that I needed an estimate for homeowners insurance, and he promised to get that to me right away. He never called back. It is now the last week of July, I am going on vacation in two weeks, and my scooter has not been repaired. Numotion Fort Wayne has GOT to get it together. When you call them on the phone, you will wait 5-10 minutes on hold before anyone will answer. They really need some leadership and customer service training. I'm calling today---wish me luck. If they do not have the part and cannot have this repaired within two weeks, I'm just going to order the part myself on Amazon and fix it. At this point, we think that the homeowner's insurance has probably closed the claim, so I'm not even sure I'd be able to have it covered anyway. This is really, really poor service. read more

In some ways, this review is merely a supplement to my original 2-star review based upon my overwhelmingly negative experiences dealing with Numotion and buying a new wheelchair. While I considered simply editing my rating and allowing my original review to stand, I've had multiple experiences since the original purchase that are worth sharing and I believe further expand upon my considerable concerns about this company. As I noted in my original review, the front wheels were a fairly significant concern pretty much from the point of delivery. They were wheels that I had very specifically identified as inappropriate for a highly active wheelchair user and they were simply too small. Even in my employer's parking garage, wheeling across the surface has been a bumpy, jostling experience. Originally, I met with the Numotion rep and the occupational therapist a second time trying to resolve some of the concerns. There was a modest attempt to resolve the fact that I had some trouble transferring to/from my wheelchair with a fully inflated cushion. While it wasn't entirely successful, I'll give them a little credit for trying. The wheel problem? Pretty much ignored. So, I ended up about five months down the road with my $4,000 wheelchair becoming increasingly difficult to wheel (as I'd predicted). I contacted Numotion to express my concerns. After a couple of weeks of no response, I contacted through my VR counselor and it was nearly another two weeks before I received a response. This response? It was to transfer me to the Indianapolis office. so that someone could more quickly arrange to assess the wheelchair (theoretically). So, here I was in a brand new wheelchair that didn't work as it should have. The wheelchair had taken months longer to receive than originally targeted with multiple obstacles along the way. If you read my reviews regularly, you know that I tend to be a fair evaluator. While I won't hesitate to give a 1-star when appropriate, I tend to try to resolve things and, to quote Monty Python, tend to look on the bright side of life. I honestly find it appalling that I would be simply delegated to a different office without proper notice or contact. I find it appalling that I've never received even a semblance of an apology for my ongoing challenges - all of which are well documented. I can say without question that Numotion, both the Fort Wayne and Indianapolis offices, has easily been the worst medical equipment experience I've had in my life. I'm currently wrapping up a finally achieved replacement, not to my desire nor done appropriately, of the defective wheels. I will, of course, be doing a review of the Indianapolis office and, sad to say, it ain't going to be pretty but it might be slightly better than Fort Wayne depending upon how billing issues resolve themselves since they seem hellbent on charging my insurance for the defective merchandise they sold. It's official. Numotion is "no motion." read more

Started the process for a new chair back in March. So far they have lost or failed to review the paperwork twice resulting in do overs. Had to go to additional doctors appointments to restart the process. Meanwhile my current chair continues to have issues and I have resorted to doing the repairs myself in order to maintain my mobility. read more

My dad has had the same chair for two years and after two years he is still miserable. First, we were sold a chair with features we could not use and actually cost more and were not covered by insurance. These features also make the chair rock back and forth and give it a wide turning radius (although the tech will lie to your face and false claim the chairs are the same size). When told we had to pay 3000 out of pocket, I said we don't want this feature and never asked for it. Take it out. I was told that by signing a paper stating we would pay for anything not covered by insurance we had "asked for it". I was told by one billing person they could run it through insurance another way and later was told by someone else that no ones insurance covers this ever and it comes up all the time. So if that is true, why are you offering a service so many people don't want when you know that the low income population you are serving are not going to be able to pay for it. We have been complaining about the same issues for two years as far as discomfort. Dad can barely sit in the chair it hurts so much. We are told "tell us when things aren't right. We want to know so we can make it right" (direct quote) but in the next breath we pointed out three or four things that needed to be changed and were told "unfortunately I can't fix that". We were told at one point dad needed a deeper seat but the guy who handles the billing said that "technology hadn't advanced far enough for that". Really? A company that says in one breath it can custom build anything can't make a seat bigger? This is the same person that screwed up a custom molded back and made it the wrong shape and then told us to "try it for a year and see if it gets better." So basically, be in pain for a year because I screwed up and insurance won't cover the screwed up remolding and it will come out of my bottom line. Communication is also horrible with this company. The phone system will push your call to another location when no one is available at the location you are trying to reach and then the new location just has to send you back again after you waste time explaining what happened. People show up at the house to fix something that isn't broken and can't fix what they were supposed to because they are told the part is already at the house. We are just about finished with this company. If they ever finally get the steering switch fixed so dad can actually drive the chair again, we will be going to Alicks Home Medical for our future serving. read more

Whatever your mobility needs, I strongly suggest you avoid Numotion to fill them. I have never suffered a more dismal customer service experience, in ANY field, as I've gotten from them. It may just be the Mobile, AL office, but unfortunately for them, they represent the whole company. It should not take 17 months to deliver a new wheelchair, and when it is finally delivered, it should be the right one. To make matters worse, there was never any communication from them through the process, unless we initiated it. They are completely incompetent, and certainly do not care about the customer, or patient. My daughter is sitting in a chair that causes her incredible pain and they can't, or won't, do anything about it. Reprehensible. read more

Over a year ago my sister ordered a wheel chair from numotion, had her son measured and everything. After a little over a year this company decided that the wheel chair "might" not fit her 5 year old son anymore who is completely wheel chair bound. So he was remeasured that was over a month ago. His wheel chair no longer fits him. Thank god the school had a chair to loan him because his could not be used anymore and this company offered no help. If we ever get the chair from them it will be over a year and a half delayed. We will not use them again nor recommend them to anyone. A wheelchair is something you need not something that can just be delayed for a year and a half especially with a growing child. We are very disappointed with their services. read more

Lied about what services were needed to try and charge extra. Blamed my insurance company for the extra required services. I called my insurance, numotion had never called and asked about my requirements. When I called them on their lies, they simply said go elsewhere. read more

I can only comment on the Worcester, MA office. Very innefective, they do not followup on the paperwork, which is outsourced in a faraway state, Minnesota, I think. When there is an error in the paperwork, since they don't followup it drags on. For instance our case, we started in July and to this day no news. Stay away if your insurance afford will allow it. read more

like everyone has said, san diego numotion never answer their phones, and don't return calls till you ask to talk to a manager. it took almost 4 months between numotion and dr's office to get my parts for a new controller on my power wheelchair. for some reason the faxes weren't making it to nu motion, or the fax that nu motion was sending to dr or insurance company would get lost. not having a w chair for almost 4 months was horrible. and when I asked them for a loaner wheelchair, they don't have any powered wheelchair loaners. you'd think they'd have a few for the customers who purchased a wchair from them. now my wchair is leaking oil and they can't get her to assess the problem for 4 days, then who has any idea how long it will take to get parts and come back to repair it. not good service at all. read more