Very knowledgeable! Excellent customer service. Staff went above and beyond! Highly recommen!read more

From the owner: James Medical is a locally owned family business. We service and repair everything we sell. We work…read moretogether to find a solution that meets your specific needs. Our goal – no matter what – is to make sure you walk away with the peace of mind that comes from knowing you’ve purchased the best possible product to keep them happy, healthy, and safe. Great customer service is at the heart of everything James Medical does. Whether it’s online, over the phone, in-person at your home or our showroom, that goal is the same; 100% customer satisfaction!

Helpful, pleasant people to deal with. I have purchased numerous things from them. They stand…read morebehind what they sell. I don't even bother to look anywhere else when I need something. They do repairs asap, and at a reasonable price. I usually don't do reviews, but these guys deserve to get the good news out on this business. Give this place a try, you won't be disappointed.

From the owner: Specialties Installation Services, read more

Yelp doesn't allow a zero start rating and that's the only reason they get one. We purchased a…read morechair from this company for my daughter and suffered through 2 years of problems.... Almost entirely due to improper assembly...before jumping ship. After what they did to that chair, the manufacturer would not even honor the warranty. And they NEVER answer the phone or return calls. I ended up emailing an executive of the company because they wouldn't respond to me. It was the worst experience I've ever had with any business and I can't think of a single good thing to say about them.

This place doesn't even deserve a star!!!! My son has a wheel chair through them and it badly needs…read moreadjusted! I have not been able to get ahold of them after leaving 8 voicemails in the past two months and not receiving any kind of response from them I had to write a shity e-mail. Finally I got a response saying they will call me tomorrow.... My opinion DO NOT USE THIS COMPANY!!!!

Nobody ever contacts you back. Poor customer support and you are in the phone for an hour and still…read morecan't get a call back.

Customer service all around I have never been so aggravated…read morewith a company like this before I have been on hold off n on since 1/pm I called at 11/am spoke with a girl she had to see when I could get my oxygen She called I ran to catch the call she left voicemail only said Binson So I called back Been getting nothing but run around n hung up on calling back same thing since 1/pm I actually was trying on line Was in the middle of a review ended up losing it when I received a text to call so I did at exactly 4:00pm put on hold It is 4:28 Still on hold Previous calls I asked for customer service they acted like HUH?!?? For which department I said the main customer service They demanded a department I finally I told them oxygen Same hold music very aggravating stupid what ever it is not music some kind of beat that slows then speeds up making my heart follow the rhythm and I get chest pains and aggravation build up I just received a call from a Deshanda quite rude she went to check on a delivery possibility for today so now I'm sitting here on hold yet again let's see if anything gets done I'm staying on here this post till she comes back on the phone i can bet $200. She doesn't I'll be on here probably all night until tomorrow !!!!! Oh my she came back 4:43/pm saying the driver couldn't deliver until tomorrow They were down 2 drivers and quitting time is 5:00pm wonderful! I explained as I did from the beginning at 11/am I have a day full of testing tomorrow and asked if she could put a note to the delivery person to come after 4:15 She said no they would call sometime after nine and let me know what time they could be here within a 2 hour window I tried explaining to her how this started and I was very upset She also confirmed what Sean said that there was NO record of any kind of attempt to deliver at all said same thing Sean said well must not have been Binsons I asked why then was there a door hanger on my door knob with date and time Bright yellow Binsons in bold black lettering the "O" being a house with a wheelchair /handicap emblem I have never had a problem with Binsons in the last 20 years I've been working with them for another existing problem I have never had such rudeness and incompetence and inconsistency n inconsideration In the 4 hours and 45 minutes I've been on hold someone could have delivered it!! So no I had to type this because your employees refuse to connect me to customer service! I have never in my life 71 years heard of a company not having a customer service representative Ridiculous Horrible company turnover or something I will be looking for another supplier though! I tell you that! M T Feel free to call if you like every part of all the details of the calls! You have my address and phone number and OH PLEASE LET ME ADD ONE MORE THING I TOLD HER N WHOEVER I SPOKE WITH FROM THE BEGINNING MY OXYGEN LEVEL IS 80! I can't seem to upload the picture of the Binsons door knob tag! I really didn't want to leave a review star but couldn't send this unless I did you don't deserve any points

My mobility scooter was damaged when a car smashed into my garage door in May, and my homeowner's…read moreinsurance said they would cover any repairs. We called Numotion, waited 3 weeks for a technician to come look and assess the damages. He said what was wrong, and promised to give us an estimate to repair it so that we could report the estimate to our homeowners insurance. Numotion called us twice to ask the name of my physician and medical insurance. We explained that this is irrelevant info, and that we needed an estimate for HOMEOWNERS insurance, not medical insurance. They promised that they'd get that to us. That was May. I waited another month. I called them again in eary July, and was forwarded to Keith. Keith said that he found the order sheet, and that it has been sitting there for over a month. No part had been ordered, and nothing had been done with it. I explained again that I needed an estimate for homeowners insurance, and he promised to get that to me right away. He never called back. It is now the last week of July, I am going on vacation in two weeks, and my scooter has not been repaired. Numotion Fort Wayne has GOT to get it together. When you call them on the phone, you will wait 5-10 minutes on hold before anyone will answer. They really need some leadership and customer service training. I'm calling today---wish me luck. If they do not have the part and cannot have this repaired within two weeks, I'm just going to order the part myself on Amazon and fix it. At this point, we think that the homeowner's insurance has probably closed the claim, so I'm not even sure I'd be able to have it covered anyway. This is really, really poor service.

In some ways, this review is merely a supplement to my original 2-star review based upon my…read moreoverwhelmingly negative experiences dealing with Numotion and buying a new wheelchair. While I considered simply editing my rating and allowing my original review to stand, I've had multiple experiences since the original purchase that are worth sharing and I believe further expand upon my considerable concerns about this company. As I noted in my original review, the front wheels were a fairly significant concern pretty much from the point of delivery. They were wheels that I had very specifically identified as inappropriate for a highly active wheelchair user and they were simply too small. Even in my employer's parking garage, wheeling across the surface has been a bumpy, jostling experience. Originally, I met with the Numotion rep and the occupational therapist a second time trying to resolve some of the concerns. There was a modest attempt to resolve the fact that I had some trouble transferring to/from my wheelchair with a fully inflated cushion. While it wasn't entirely successful, I'll give them a little credit for trying. The wheel problem? Pretty much ignored. So, I ended up about five months down the road with my $4,000 wheelchair becoming increasingly difficult to wheel (as I'd predicted). I contacted Numotion to express my concerns. After a couple of weeks of no response, I contacted through my VR counselor and it was nearly another two weeks before I received a response. This response? It was to transfer me to the Indianapolis office. so that someone could more quickly arrange to assess the wheelchair (theoretically). So, here I was in a brand new wheelchair that didn't work as it should have. The wheelchair had taken months longer to receive than originally targeted with multiple obstacles along the way. If you read my reviews regularly, you know that I tend to be a fair evaluator. While I won't hesitate to give a 1-star when appropriate, I tend to try to resolve things and, to quote Monty Python, tend to look on the bright side of life. I honestly find it appalling that I would be simply delegated to a different office without proper notice or contact. I find it appalling that I've never received even a semblance of an apology for my ongoing challenges - all of which are well documented. I can say without question that Numotion, both the Fort Wayne and Indianapolis offices, has easily been the worst medical equipment experience I've had in my life. I'm currently wrapping up a finally achieved replacement, not to my desire nor done appropriately, of the defective wheels. I will, of course, be doing a review of the Indianapolis office and, sad to say, it ain't going to be pretty but it might be slightly better than Fort Wayne depending upon how billing issues resolve themselves since they seem hellbent on charging my insurance for the defective merchandise they sold. It's official. Numotion is "no motion."