Where do I start. #9 is actually a nice looking place --chic, clean, and classy. However, it has so many flaws that grossly undermine the nice facade. Firstly, unlike what many people here say, bartenders are far from nice. They are rude, careless, and only care about making money. My approach when I go to bars (this is not a dance club), is I wait until the end of my stay to tip those who have served me. The reason is I want to take everything into account, from drink quality to service to how well they treated me, etc. I'm not cheap when it comes to tipping because I know that's their largest (if not only) source of income. I'm fine tipping 40% if you worked at that level of service, and I tip no less than 20% regardless of how good a service I was provided --I know bartending is not easy. However, and to my surprise, #9 bartenders don't like that. In both occasions I was REMINDED that they "work for tips only." Yes, REMINDED that I needed to tip each time I conducted a transaction at the bar. The bartender who got really pissed about my approach was a short, white, toned guy who's usually upstairs and always seems to wear a tank top. Even after explaining I would be tipping and apologizing to them for not having said so upfront, they did not seem pleased. It ruined my night both times I went there.
I go out for the EXPERIENCE. #9 bartenders do not understand they are in the SERVICE industry. If I just wanted to drink, I rather stay home or visit my friends. When I go out, I'm looking for a joyous and fun atmosphere. My tipping (which is not just a salary) takes that into account. Bartenders that go out of their way to be chatty, make you feel welcomed, seem interested in what you like, and help you generously make decisions, I tip extremely well --in the 40% range. However, #9 bartenders are just there to MAKE MONEY, not to give you an experience. As such, they are soooo overly concerned about whether they are being tipped and how much. For instance, in my situation, it would have been significantly better had they come up to me and asked: "how am I serving you? is there any concern about my service? I ask because I noticed you haven't tipped and I just wanted to make sure I am providing you a good service." THAT SIMPLE. But when they approach you instead with: "we work for tips, do you know that?" it just makes me want to leave the place immediately. MANAGEMENT HAS A LOT OF TRAINING TO DO.
In addition to the rudeness, the only drink bartenders seem to be able to make are mojitos. Yes, they are very very good because they use fresh ingredients. Under-pouring is another issue there. And to make things worse, they use crushed ice. They don't seem to understand that ice plays a crucial role in drink-making --especially at their price point. Of course, crushed ice melts much more quickly, which waters down your drink, which, in turn, makes you drink much more drinks. And I'm fine drinking more, but who wants to drink a water down cocktail for which you paid $10-$12 --and especially when you ask for a premium product.
All in all, #9 is just a facade. If you are from out of town and want to have a good time (versus fighting with rude bartenders who don't know how to make money), I recommend Nellies. Bartenders at Nellies have a personality and all the qualities I talked about above. If you want to dace, go to Town. Since you don't go to Town to chat with the bartenders, they don't matter. But if you think that #9 is going to be a warm, welcoming, bar/lounge where you can hang out and have a great time --think twice. If you still want to go to check this place out, I recommend you bring a healthy group of friends and keep interactions with bartenders to a minimum. Yes, so sad for such a nice-looking place --but the truth must be told. read more