REVISION MIKAYLA the office contacted me. She apologized for the previous employee, and provided training to prevent anytime like that again, and said if anything like that were to happen again to get ahold of her. She offered to deliver another cartridge to replace the faulty one and she also put a few extras in the bag to makeup for my inconvenience. And I'm telling you she more than made up for my inconvenience with this goodie bag! She was so apologetic and very sweet. Thank you Mickayla, you rock! I will definitely be ordering again. DISABLED PEOPLE BEWARE!! NUG Red Bluff doesn't care to help you - ALIEN LABS Cartridge defect. I'm a long time customer of the Red Bluff Nug store . I have a doctors recommendation on file. I can only receive deliveries as I am bedridden. The delivery man even knows if my caregiver is not here, I can electronically unlock the door and he lets himself in and brings my items and his paperwork that I need to sign right to my bed, then lets himself out. It's extremely helpful. Today, within an hour of my delivery, I discovered the Alien Labs Planetary OG 510 Cartridge was defective. I have 4 different brands of 510 batteries. I put it in my favorite battery first. The bat light blinked twice, it normally doesn't . When I tried to press the button to inhale the battery again blinked twice and I could not hit it. I put it in my second battery and received the same results . I also tried it in my third and fourth battery's and again the battery blinked twice and would not allow me to hit the cartridge. I immediately called NUG RED BLUFF, spoke with the inventory manager. I explained the problem with the ALIEN LABS CARTRIDGE. She told me to bring the cartridge and it's original packaging and my receipt to the store . They will then test it with their own 510 battery and if indeed it does not work will offer me a replacement or refund. I explained that I could provide the original packaging my receipt and the faulty cartridge, but because I am bedridden, I would need to send someone age 21 or older in to the store with the original packaging the faulty cartridge and my receipt. She said that it would have to be me personally or she would not be able to do anything. I suggested that she give her 510 battery tester and a replacement cartridge to their Delivery Man, who could then come into my home as usual and test the faulty Alien Lab Planetary OG cartridge on Nugs 510 battery tester, and if he determines it is faulty, he could trade me the faulty alien lab planetary OG cartridge for a different one. She refused to do that for me. I reminded her that I was bedridden and that I spend quite a bit of money there every month . They could look back at my orders and see that. She said I could try contacting Alien Labs. I stated that I was dissatisfied with this service and may need to take my business elsewhere . She said okay and hung up . I also want to mention that I never raised my voice and was only looking for solutions that we could use to solve this problem . The problem that could be easily solved with sending their delivery man with their battery tester and a replacement . A simple act of kindness for a long term good spending customer., and to prevent a bad review for NUG RED BLUFF and their product supplier ALIEN LABS. I will be using other methods instead of NUG from now on . They don't have any problem taking money away from a disabled person but they sure don't want to help a disabled person out when they've given me a bad product. I have never tried to return anything to them before . This is the first time in 2 years I've had a problem and now that I see how they refuse to handle it i'm very disappointed. And I am sending a copy of this complaint to ALIEN LABS. I hope one of them will make this right. read more

It's a shame to see what this place has become. They can only afford to have 1-2 staff members on shift at any given time, which leads to incredibly long wait times. We have other options in Red Bluff so the idea of "if they want it, they will wait" doesn't work here. We can literally drive down the street to a place with a much larger selection and faster service. They do not get involved with the community like Sundial does, they are just another big business trying to steal money from a small market. I wanted this shop to succeed, but the amount of support this store provides to the community shows should show you exactly what their priorities are. read more

Crystal is our favorite. The Nug is very organized and comfortable Everyone is very friendly and knowledgeable.

Chrystal is a rock star but boss man needs to get her some help or a raise ! One person can't be everywhere at once... never had a problem with timing till today. Not her fault tho she's awesome this is for higher ups to see read more

Went in the other day and totally disappointed. Just a bunch of kids thinking that they know it all. The help was hovering over you trying to make you buy something. read more

I had a very nice experience at this location today. Upon walking to the front of the building, it was reashering to see a security guard overlooking the vehicles and patrons' safety. The security was nice and welcoming as well. The check-in for first-timers was also very easy, and the lady was friendly and helpful. Upon walking into the floor room, I was greeted and assisted with what I needed quickly and very professionally. From there, u wait for your order to be completed, and then another nice person checked my items out and gave me a good deal on a couple of things for being a new member. read more

I was sold a fake raw garden cart so I wouldn't trust this place with anything. Package look off, cart was discolored, and didn't taste no where close to a real raw garden. read more

Terrible service . Long wait times. Rude and arrogant budtenders. Go to Chico I recommend Oregrown or if you're willing to make the drive to reading or even Perfect Union in Shasta read more

I had a good time in there they where fast and very helpful and kind to the customer and the floor is really good there the king rolls variety pack is good read more