Clean, friendly, efficient. Medical card acquisition process was easy and well organized.

The very worst. The employees are quite surly, unmotivated and unprofessional even on a good day, but the final straw for me was when I sat in line for 30 minutes with a pre-order window that was about to expire after how long they left me waiting, and the overwhelmingly rude employee who loafed up to the counter gave me two options after finally arriving to the register: leave, or shut up about my bad experience. No apologies, no kindness whatsoever from him. He even threatened me with physical violence and intimidating body language, all in full view of his manager who was indifferent to it all. I think someone forgot he's not in the illicit drug trade anymore. Never do business with these people. Far better options exist mere blocks away - just google it. NuEra deserves to fail. read more

Leon and Sky are super helpful and friendly! They were knowledgeable and quick to help with what I needed, especially as a first-time visitor. Appreciate them and I will be back! read more

Angelica was super helpful in picking out some product for a vacation. Great staff! Really looking forward to the bud and vape on the river.

Best dispensary in chicago -- hands down! Amazing, knowledgeable staff. Great prices & continually changing/rotating promotions always going on. Convenient parking lot located in the rear of store. Would highly recommend... whether you're a medical patient or recreational use customer.... Look no further read more

Awful first experience! Walked in, got into line and was right next to an ipad that displayed 5% off when you sign up for rewards. Guy at the front desk was tending to someone else, so I started to fill out the form. Next thing I know this guy is snapping at me to get off the ipad because I'm not there for medical reasons. Nothing on the form led me to believe it's not intended for recreational purposes, so it felt pretty aggressive. Even the customer he was assisting turned and apologized to me quietly for what happened cause it was so uncalled for. Honestly, I was excited to check this place out and if he didn't come at me the way he did, I would've definitely stayed but I had to leave after that. Felt compelled to write a review too as I search for another dispensary nearby. read more

Linz was an amazing budtender at Nuera and offered invaluable advice regarding choices of edibles. Nu Era management was extremely helpful and pleasant during a product exchange experience. Highest Recommendation for Linz and Nu Era management. read more

Love this spot, super friendly staff. Shout out to Skyler who always steers me in the right direction!

Very friendly and helpful staff. The product is great and the service was seamless! Great experience!

Went during rush time and Pretzel was very professional and quick. Will come be coming back!

I absolutely love coming here! I have a couple dispensaries within walking distance and I will always go out of my way to drive to this location. Destiny is TOP TIER!!! She always goes out of her way to make sure her clients are taken care of. I've never left here unhappy. Thank you to the whole team and especially to Destiny! She deserves a raise! :) read more

It's always a fun time at nuEra with budtenders like Sky, Leon, Ashley, Emilio and more! They're all great, and I'm glad to have y'all in the neighborhood read more

Good over all. They don't prioritize medical patients in line like other dispensaries that's my only gripe

I never went here when recreational first started. And any reviews with that as their complaint should be taken with that context. I haven't waited in a line longer than a few people here. The security guy at the front door is AWESOME, super friendly and greets everyone. The tenders are friendly as well. Absolutely a 5 star experience. read more

Before today I would have given this location a 5 stars. I recently got my medical card (thru an email from them!) and last time I went to use it for the first time at this location. The staff was informative, friendly, and even gave me a discount card for future purposes over $100! Well I went today for my second ever medicinal purchase and that's the reason for the lower stars.. the front desk person was friendly and sweet but when it came time to speak with the second member to pick up my order the gentleman was cold and rude. He claimed I wasn't registered as a medicinal user and I told him I was (he had already checked my provisional letter) and for further proof I showed him the medicinal discount card from my last visit. His answer? "I don't care about that" in the rudest tone. After he handed me my items I put them in my bag and he printed the receipt and just kind of stood there and then asked where the product was. I said it was in my bag and he said he needed it again to "do his job".. he was the one who handed me the product! I'm hoping next time I go I'm treated with a little more respect. read more

Decent product and selection but their absolutely absurd policy of serving medical customers who just strolled in and want to browse for 20 minutes before other customers who preordered is simply insulting. I won't be coming back. read more

There's a few dispensaries that I favor, and some I just like to go there because I have a vehicle, and 20 miles isn't far to drive, so I real like NuEra because all the staff are friendly even there having a bad day they're still friendly to me, and others around me, but prices are pretty decent for it being in the heart of Chicagoland. I went to some suburbs that prices are outrageous expensive. Next reason I like coming here is there is this nice shorter light Complexion very smart and very nice and I'll just go to her and not being rude I'll just jet to her then going to any window I see open. But I bought this evening a gram of gmo cookies crumble wax, great choice to pick, and I got an 8th of pillow factory and I wish I could open it with my fingers but it's impossible, ‍. read more

nuEra - This is gmo cookies crumble wax, very potent, from NuEra. - Cannabis Dispensaries Near Me - Chicago, Illinois

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The product selection is good but the staff can be rude and dismissive. My biggest gripe? The phone line never works, nobody ever answers and it just sends you to a voicemail that nobody will ever respond to. In two years I've called 10+ times and have never been answered or replied too. When I bring this up with the front desk they just call me a liar instead of addressing the issue. As a medical patient I cannot be at a dispensary that doesn't even answer the phone. Am I meant to drop by in person every time I have a question? read more

They charge way too much for batteries and I never got my change back after I paid. Sketch.

Great place to go after work great deals And affordable prices The staff is amazing. They all know there stuff

I recently purchased a faulty disposable vape pen. NuMed was extremely unhelpful. A friend of mine is a patient at MoCa, and she had a similar issue with a faulty product. MoCa was extremely helpful and responsible - the complete opposite of my experience at NuMed. As with most dispensaries in IL, the product selection is limited, prices are high, and lines are long. But not issues specific to NuMed. read more

This is a small space, and they use this excuse to not have a separate line for medical patients. On days when I have had limited time and did not want to stand behind many recreational users to wait for my order, I have had to speak up and have been treated as though I were acting obnoxiously. When I reminded my cashier that it is embarrassing to have to ask to cut others in line, and could he remember to check for medical patients next time, he told me not to come on Saturdays because it's busy. Yes, that's why I asked you to call medical patients first, because it's busy. I have politely expressed my concerns every time this has happened, four separate incidents now. In no way has the situation changed. I would avoid this one if you are a med patient and it's not convenient for you for some reason. read more

Arguably the best dispensary in the Chicago-land area. The prices are more than fair and are usually cheaper than most other dispensaries. It seems as if Numed is the only establishment that is actually FOR the patients and not trying to squeeze every penny out of there patrons. I used to pay $10-20 more for some of the select name brand products I wanted (Revolution, Gold Leaf, Cresco (carts)) at my other dispensary but after doing some research I found this place to be the hidden gem. More often than not there is a sale going on from weeks prior you can take advantage of and you even get something for your birthday. 'Exclusive Sales' which were offered at my other dispensary is what I pay RETAIL for here. There is even the possibility that it can go on sale later so you can get it EVEN cheaper. I planned to test out other dispensaries but after seeing the prices and getting comfortable with the staff it was an easy choice to stay. Part of the reason I think this dispensary is low key is because of the hours they are open but I do not mind as it suits me just fine. Parking could be improved but this is Chicago so who can really complain? The staff is knowledgeable when it comes to the products and are willing to ask someone if they are unsure of something. Special shout out to Tammy, Dan, Jen and who provide excellent recommendations and provide stellar costumer service. read more

would not recommend for medical weed expertise. Very limited personal assistance and didn't seem like they knew much about specific strains or medical benefits. Just sold me commercial products that were not helpful. read more

Went in on 4/20 to get some good deals, placed an order online and got a email and text that it's been placed, coming in to check in and scan my ID, whoever that OLD MAN is who is in front of the door SHOULD NOT BE THERE! he doesn't know what he's doing, he was getting upset that my order was not there, I kept explaining why it was declined and if I'm getting charged, he didn't answer ANY of those questions but kept saying about he's not working for the STATE OF ILLINOIS (like I care) and didn't want to explain why my order was declined on JANE which is a program NUERA use to place orders but this GUY kept saying "that doesn't involve us, it's A THIRD PARTY" so it shows he didn't know what he was talking about, while getting up and raising up his voice at me! He doesn't communicate very well and all he does is complain since he came back to talk to one of the security saying " these people got no other better thing to do but SMOKE" I don't like to have those negative people around and to see that in this types of places really changes my perspective. I loved this place and the people were sweet when we went in, BETH was such a sweetheart and answered all my questions and she KNEW WHAT SHE WAS DOING!! Please don't hire these older folks who just wanna get all rowdy on a GOOD DAY that is 4/20. I won't be coming in if that old man is still there. So unprofessional and so unkind, we need people in front with kind faces, not older people who get mad for nothing, get rid OF HIM! read more

Customer focused experience. Been going to this dispensary for a couple years minus a brief hiatus when they were closed for repairs. I came right back as soon as I could because I missed the experience here. Take COVID seriously, hand sanitizer, plexiglass, and masks. Nice rewards program and selection. Very friendly staff. Hopeful prices eventually drop, but that's just the market right now. read more

love this store! all the budtenders are always super friendly and helpful (esp shoutout diego and caleb! love those guys) and i'm never disappointed with the products. plus there is always parking!!!! read more

Haven't had a chance to try the products yet, but Tammy was a wealth of information. She listened to my goals and past experiences with different products and made some recommendations. She exceeded my expectations with her knowledge of my medical condition. Can't wait to try her recs! read more

Love this place. I am hard of hearing and have struggled at other dispensary with overwhelming noise. This place is small and quiet. And the staff is happy to talk stains and effects without a hint of annoyance. Not to mention they produce and carry Blue Dream and LSD which are two of my all time favs. read more

Very well run medical dispensary that also serves rec. The owners and staff actually care about people and are friendly and helpful and will go the extra mile for you. It's a true family feel compared to an otherwise corporate environment elsewhere. They also have a great selection of flower, concentrate, and edibles. read more

This place is a joke. Waited in line for over an hour to get my name on a list to be texted back. When I finally got to the guy with the iPad they were telling people to expect a text back in about an hour. I waited for four hours and still haven't got a text message from NuMed. This is the most unprofessional and unorganized establishment I've been to. Choose any other place in Chicago as NuMed doesn't seem to care about their customers. read more

I purchased 2 disposable pens for recreational use. One worked, the other didn't. I contacted the store via email, explained that one was defectice and still full with product. They replied saying they "unfortunately" don't allow exchanges, returns, or refunds. Considering the price ($42+), the fact that there was no "buy battery operated devices at your own risk", the pen is glued shut, and that I wasn't even met with a middle ground of a partial refund, partial exchange, or anything of the like, having waited in line in the cold for ages to get in, I'm pretty disappointed with this place. read more

I've been a medical patient here for over a year. Everyone is friendly and knowledgeable, convenient location and great product selection. Now that it is legal for recreational users medical patient still receive priority if there is a line. Thanks NuMed. read more

Well priced among the Chicago dispensaries and all the staff are super nice. The waiting room is cute (water is a nice touch!), and I love that it's dog friendly (I assume it is? I usually bring my dog Luna). It's a lot less austere than moca, and the wait is always under 5min, and sometimes you get freebies! Yay! read more

All 3 times I have walked in this establishment there has been some kind of problem. I made a online order recently and was denied from buying anything because I don't have a Illinois state ID or a current utility bill because myself and girlfriend have recently just been relocated to the area due to the military. I offered to show them my work pay stub and w4 for work and they still couldn't sell me anything. Don't waste your time, seems like the staff doesn't know what's going on because sometimes I was able to buy and now I cannot. read more

I've been to a lot of dispensary's and I've been going to nuera for a while now, and I wanted to give my opinion. The dispensary is awesome! They have a great selection and staff is always friendly, and they give me great advice. Destiny is great to deal with, she has great suggestions and is very honest and Jim the manager is always great too! Give them a try, you won't be disappointed! read more

The store itself was good and the online ordering process went smoothly. My issue is I bought a set of defective edibles and was not offered anything when I brought it to the store's attention. I purchased Sweet Releaf Sour Watermelon Gems which are advertised as having 10mg/gummy with ten gummies (be warned if you are buying this brand - I would avoid). The edibles were defective. The THC content in them was inconsistent. Three of the ten were effective but the rest did not have THC in them at all. I am from California and have bought edibles from many dispensaries in CA and have never had this happen - it isn't a case of me "not feeling them" because three of the ten did indeed work, but with a 30% success rate, this is a faulty product. If you are advertising 10mg/gummy, you have to deliver a product that meets that mark. At every store I have worked at, if you sell a defective product, you offer a refund or an exchange. I do not know if dispensaries are less stringent with their products in Illinois than in California but I would be wary of getting anything here - I have never had this happen with edibles from other dispensaries and was offered nothing when I brought it to their attention. Because of this, I would suggest going to one of the other (many) dispensaries in the area (from which I have never encountered any defective products) read more

NewMed Chicago sold me defective product, and on top of this have no accountability for making it right. After waiting two hours, I bought a verano cartridge only to open the container at home and see that it's empty. I spend $85 for an empty cartridge container. They told me there is nothing they can do about it. Don't literally waste your money here. read more

Love this place, always top notch attitudes and service to accommodate whatever I need when I go, Jenna always directs me to what I need and also offers great suggestions for my visit 10/10 always. read more

I have been to dispensaries not only in Illinois but all over the country. Outside of never having any product for recreational patients customer service at this dispensary is horrid. Main line DOES not work if you call. I recently bought a disposable pen in this dispensary. PRODUCT NEVER worked from the minute i bought it. Reached out to them numerous times via phone calls and no responses. Finally got a response back on their instagram page saying they cannot refund the product even though I had a receipt. So if you want to RISK buying something that might not work come to Numed. With a 50/50 chance of them responding. All carts were lab tested back in October. Faulty products that don't work. I recommend going to dispensary 33. At least they have a great customer service. I will recommend to all people to not go here due to how they approached this. ive never been to a place where if you buy something and it doesn't work you dont get a refund or discount on product. Absolute joke on prioritizing customers. read more