WORST CONTRACTOR EXPERIENCE EVER! This is the absolute worst experience I have had with a contractor - EVER!!! Run, don't walk from this outfit, and find someone else to do your work! All I wanted was a simple fence - how hard is it? I signed a contract and made my down payment mid-July 2017 with NuEdge Remodeling to build a new Trex fence, and was told that construction would begin within two weeks of them receiving the signed agreement and down payment. I was promised that once they started on the fence, they would have it completed in 4-5 days. Since I was also having landscaping done at the time and the fence build needed to precede the landscaping (a fact that was made abundantly clear to NuEdge), the timeline sounded great and was the only reason I signed a contract with NuEdge, not because they are cheaper, because they are not. The 2-week timeline came and went. I called and called and was given all kinds of excuses. I was told that the guys would be at my house on this day, on that day, etc., but weeks passed and they never came. Then I was told that the fencing materials for my job that had been in stock with the supplier were now gone and had to be reordered. Why, and how, could this have happened? After the supplies had supposedly been reordered and should have arrived, I was told that they were still waiting for those supplies. Even if the whole supply story was true, it should never had happened as the supplies were (in their own words) available several weeks before when they should have just picked them up then. The supplies not being available was just the tip of the iceberg. As the weeks dragged on, I heard repeatedly that "we will be there to start on your fence on Monday (or whatever day) and will work on it until it is 100% complete." They would never show up. If they did show up at all, they would set one post in concrete, then leave. It literally took two months to get most, but not all, of the posts set in concrete, but still no fencing supplies had been delivered, and no fence built. The guy, I think in an attempt to say he had been to my house, left about 10 bags of concrete in the yard, then left. Of course he left them out unprotected and it poured rain, and now I have 10 ruined, and hardened, bags of concrete that are still on my property! While all the no shows were going on, I had been calling the office number, and no one even answers the phone; you just get a recording that says, "I am away from my desk right now," and this happens no matter what time of day you call. Jump ahead to mid-September after two months of ridiculous delays and lies by NuEdge and holding up my landscaper -- all I had were some posts set and 10 bags of hardened concrete in my yard. I was at my wit's end. I texted the Project Manager, Jon, who claimed he wasn't the manager of my job but would step in anyway. I said I was going to contact Get Gephardt. Then finally a miracle happened -- materials showed up and my fence got built. There are still some issues that NuEdge needs to take care of -- the contract states that they will install 2-inch x 12-inch retaining boards, and for some reason they decided not to do that on one section of fence; there is missing hardware for the gate; they drilled all kinds of unnecessary holes in the gate (very upsetting!). Also, they left a pallet of scrap materials in my driveway that is from someone else's job; and of course, they still need to pick up the rest of the garbage including the hardened bags of concrete. It's now mid-October (3 months since this whole thing started!) and it has been over two weeks since they finished the fence, and I have made several requests to come finish up the above-mentioned items and clean up the garbage. At this point I have no reason to believe that they will honor their contract or their work and take care of the problems like they claim they will. WORST CONTRACTOR EXPERIENCE EVER! read more