I feel a moral obligation to write this review today to save anyone who loves Tanzie's, and was excited about the opening of Nudi Blue, from substantial disappointment and heartbreak. My young son took me here on Mother's Day because he knew I'd been wanting to try it. While the staff was very nice, the other aspects of the experience were more than a little disappointing. Rather than a play-by-play, I'll just highlight a few of the major issues:
* The wait time for food was very long. We were the third table seated of the day, but it took 40 minutes to see the first plate of food. There was a second 40 minute wait for the second course. This is confusing for a restaurant with a fixed menu that had our reservation and knew not only when we would be arriving but what we would be ordering.
* Two of the items my son received had strands of hair in them, one in each of the two courses. The first hair was in the citrus tart, which was the item he was most excited about. It made me super sad that this item made him gag because of the hair, especially after he was so hungry because we'd been waiting so long for food. The second item with a hair in it was the duck pâté. The hair was inside of the sandwich, embedded in the pâté. He lost his appetite after this, and didn't feel like he wanted to try the remaining items on his plate. We took them to go in a box, but were both wary of eating them because of the earlier hairs.
* The teas were good, but some of them should only be seeped for a little while, then the bag should be removed to prevent them from becoming bitter. We were not supplied with any place to place the tea bags if we wanted to remove them, and it felt wrong to place a wet tea bag onto plates of small pastries, so we left them in and didn't finish our tea. This is a weird oversight for a place that has designated itself a tea house.
* Our first server was very nice, but then disappeared with no explanation or announcement. Our second server was also very nice, but when we discreetly let him know about the hairs, we got the sense that he was accustomed not just to negative experiences, but possibly this specific complaint. His response was super quick and courteous, but gave us the impression he was not surprised. He said he would let the chef know. We were offered the same item remade, but my son was already feeling queasy from the first two and did not want to try again. No other accommodation was offered, but other than reimbursement for the food, I don't know what else could have been done. I worked in food service for many years, and hair in the food is a big no-no because it ruins the diner's ability to enjoy the food afterwards. There shouldn't be hair in the food anywhere, but especially not at this price point and especially not twice.
* We haven't mentioned the food quality, because this was not the biggest issue, but I will also say, we were disappointed with this as well. We each should have had the same things on our plates, but the preparations were inconsistent. My son's guava-cream stuffed croissant was missing the guava-cream stuffing, but mine was not. A scone with blood orange on my plate was ok, but my son's was soggy and fell apart when he tried to pick it up. The bread on the cucumber sandwiches was curling at the edges and tasted stale. Most items felt like the sorts of bland things kids make in the kitchen at home when they are playing tea party, scones with different toppers.
The bill was $167 for 2 with sparkling water. We are now scrambling some eggs at our house and trying to laugh it off as a lesson learned. In the end, my son and I got to bond over this shared experience, so we are not upset. We are providing this feedback because we hate the idea of people who have maybe saved up for a special experience feeling tricked out of their money, and because we recognize this a new place that may still be finding their footing. We are now skeptical of the concept, but we still love Tanzie's, and we wish the owners well. We will be trusting Tanzie's for the next special occasion. read more