I had called Equip the day before to get prices of renting a brush cutter. I even repeated back…read moreto confirm what I was told. Upon getting to the place the following day, they had changed up their rates from what I was quoted the day before. I was told that it was a "miscommunication"; which it wasn't, as I had double checked with them the day before. Due to this"mis information" my entire afternoon was messed up from my original plans. Upon getting the paperwork completed the back end folks loaded a new brush cutter on my trailer to then discover it had a flat tire. They then switched that machine out for their "old machine" they had in stock. This machine had tires that were ate up and it was clearly was an "old machine". Upon getting home with this machine, and off loading the thing. I discovered, the hard way that when you engage the forward lever that the machine accelerates from 0 to a runners speed upon engaging it. This action knocked me from my feet and severely skinned 1/3 of my right leg/knee. After getting my leg cleaned up, I found out that the reverse on the machine was so weak it wouldn't reverse the machine up any type of a grade. This machine was a very poor excuse for a brush cutter at best, as it would only cut extremely small brush; if that! With the forward clutch being so radical in acceleration speed, it caused me to lunge the machine into the brush thicket; which broke the spark plug wire. Their was nothing in the thicket that had any substantial size to it to cause the spark plug wire to break. Upon a closer exam of the broken wire, it had appeared to had been heat damaged and, therefore brittle, as the remaining broken piece crumpled in my fingers. I literally used the machine less than 30 minutes, before having to return the thing. I left with the machine at 1pm and had it back there by 3:30 pm. This counting the drive time of 30 minutes; to and from my house, eating lunch, unloading and loading the machine; at the house, spending a long time manhandling the machine and getting it back up the hill; after the machine was disabled. Upon returning the machine, Equip still charged me for a half a days rental, and is going to charge me to fix the spark plug wire; which was already in a brittle condition upon my rental of the machine. I am not very happy at all, with my experience of dealing with this company. The manager was no help at all and acted like he could care less if he done business or not with me. In past years, I have rented a lot of things from several different rental companies, and have never had such a bad experience in doing so. I cannot recommend this company to anyone.

From the owner: General Rental of Homeowners and Contractor Equipment, Equipment salesread more

The rental of the machine and trailer was very good. From getting the appointment setup to…read morechecking in and getting everything hooked to my truck was professional and expedient. The return also went smoothly and was hassle free. I would recommend this rental service to anyone who wants good equipment and quick service.

I rented a trencher from K&K and everything worked as expected. The guys who helped me load it on…read moremy truck even took a minute to show me how it works! Great experience overall.

From the moment you walk in to the moment you leave you are treated like family. However my family…read morehates me but I assume this place is like if you had a loving family The only complaint I had was Mongo the sales cat was condescending. I understand their rank as the CEO of the company but still they should take the time to answer my questions.

I came in looking for a specialty mesh that I had used for concrete sculpture work when I was…read moreliving in California but I hadn't found a local supplier here. The first guy at customer service wasn't really interested in helping me and when I asked if it was okay for me to look around, he seem relieved that I was going away. There's almost everything one could need concrete-wise (except what I needed) plus some other concrete-adjacent supplies. While I was browsing, a young worker asked if I needed help and then sent me to another worker when he couldn't answer my question. The last worker I spoke with was fine, friendly, and professional.

Fabulous customer service, beyond anything I could have expected. With everything about my move in…read moreplace, there was a problem with my license. I was extremely upset (not at the service people) because the problem would push the date of the move back at least a week, probably two or more. One of the service reps was on the phone to the manager and had the problem cleared and my move remained on schedule. The following day the trailer was being attached to my car when it was discovered that my trailer hitch had been installed for a bike rack so the appropriate electrical work for the brake and turn signal lights had never been done. Since I'd never used the hitch or pulled a trailer before, this was another problem and, again, their customer service was outstanding. I was ready to go within a short time and I could have hugged them all for being so supportive and helpful. The manager, Robin, made everything work for me and I will forever be grateful for their efforts on my behalf. This move was especially stressful and they made it work. Thank you sooo much, Robin and crew!

The whole staff could not have been more professional with a very caring attitude at a very…read morestressful time making a major move.

Great service! I left some part numbers with the front desk on a Saturday and I had my parts on…read moreWednesday.

From the owner: Nu Way has been the industry leader of construction supplies and equipment since 1955. With a…read moreseven-acre main headquarters in south St. Louis County, we also have facilities in Jefferson City, Jackson, and Wentzville, MO and Troy, IL, giving us the opportunity to provide quality service to all of southern and central Missouri and southwestern and central Illinois.

We have hired Smiles Family Entertainment for the past 2 years for birthday parties. First for a…read morecharacter appearance and again for a bounce house. We have been very happy with their prompt and courteous service. Their prices are comparable to others and they go the extra mile to make their customers happy. Definitely hiring them again.

Great service!!! The character was on time, the price was reasonable, the kids were engaged with…read morethe character and my daughter's party was a success

We used them on our new home build, as required by our builder. The master shower wasn't working on…read moreour walkthrough and they said they would hope to have it fixed by closing but they were waiting on a part to arrive. As of 5 weeks after closing they still have not repaired it. Voice mails left with a Jennifer go unanswered. They showed up last week to fix something else and when we asked the worker said he didn't know they don't tell him anything. The shower looks great, which is why they don't have only 1 star, but all I can do is look at it. My bigger complaint is their lack of responsiveness or interest in coming up with another solution.

I wish there were a zero stars option!!! We hired Superior Home Products to replace the bathtub in…read morethe master bath on the 2nd floor of our home. Their subcontractor (Donald Fetters) replaced the tub, but failed to properly connect the over-flow pipe. Flooding occurred which caused damage on the main level and finished basement resulting in $38,000 in repairs! They, at first, acknowledged responsibility. Then, when the amount of damage was estimated, started LYING. First they said the damage was pre-existing (it wasn't), then changed it to accusing me of allowing the bathtub to over flow (I didn't). Because of the lies, their insurance company refused to pay the claim! These people are liars and do not guarantee their work. Consumers BEWARE!!!!!!