Between stubborn pet odors and recent rain water intrusion, it became necessary to replace…read morecarpeting in my children's room. I used the Yelp project assistant feature and after a short while, I received contact from Ron, via the Key Carpet Yelp business page. Ron quickly filled me in regarding his 45 years experience in carpeting repair and then reviewed some photos I sent him to get a better picture of my situation. Ron quoted me $400 for the job, using the extra carpeting material I had on hand and offered to come the very next day, Friday mid morning. Ron gave me several assurances he'd handle whatever situation was present and not to give it any more worry. I appreciated his confidence and stated flexibility regarding the job conditions and his intention to just get it done. Ron is old school and not a Prima-donna. On a prompt arrival, Ron and his helper Brayson moved our kids bed out of the way, tore out the old carpeting, filthy tack strips, and treated the area with an odor neutralizer before jumping into the installation. The whole job took almost exactly 3 hours from arrival to departure. Ron & Brayson were true beasts in knocking out the job! I'm currently unclear whether this was a referral from Key Carpet to Lenderman Flooring, or Key Carpet employees themselves... but I'm a satisfied customer either way.

We hired Key Carpet to take all the carpeting out of the main living rooms and completely re-do the…read moresecond story carpeting of our home. While the company was easy to communicate with prior to the work being done we had a huge hiccup during the actual work. While planning to sell our home we were also in the process of moving 4,500 miles away. We had multiple businesses coming to our home on certain days to do their specific jobs (cleaning, staging, photographing, open house etc). I was told several times exactly how long the installation of the carpeting should take and based all other appointments on what I had been told. While on a trip I received a call telling me the installation would take another few days, which was simply unacceptable. Thankfully, Key Carpet was able to pull employees from another job to finish ours on time. This whole process caused an extreme amount of stress and headaches. While we were happy with how the new carpeting looked, it was definitely not the smoothest process.

#BUYERBEWARE #BADBusiness…read more WARNING I rarely give a ONE star but if there was an option to give a ZERO star I would! As a Consumer that loves to support local and/or small businesses I wish I had patronized a Big Box Store for this small project and accepted a quote that would have been twice as much, but at least I would have been able to open and close the Front door and have closet doors that were actually able to open and close after the flooring job was complete!! They do not agree that after a flooring job has been complete that a customer should Assume that their doors, including the FRONT door will open and close! This is one of those situations where one person (let's call him Terry) knows that his employee (Humm let's call him Jeff) did not write a Bid correctly and then outsourced the Labor to a company that is not equipped to do the job!! Don't let the "SALE" price persuade you because they do not include or expect for a job to be complete. Terry actually said "well it doesn't say the doors will open" WTF! Terry originally verbally agreed that Jeff should have known that the new carpet would need a different installer! I didn't hire the outscourced company! I hired this sorry excuse of a flooring company! #SMALLCLAIMSCOURT #HORRIBLE

Great experience at Flooring Galaxy in Brentwood. Jeff and Zoe were very helpful in finding the…read moreright carpet and pad. The installation was on time and very professional. We couldn't be happier.

We had our carpet stretched and cleaned and it looks BRAND NEW!…read more It is over 16 years old and they did a fantastic job. They arrived on time, were vey helpful in the care of the carpet and offered advice on how to keep it clean. I would HIGHLY recommend them to anyone! Thank you so much! Tammy W.

We have had Winschel a couple of times now to install carpeting and flooring and we could not be…read morehappier. I would recommend Winschel to anyone looking for carpeting and flooring.

Just yesterday Dale Ulmer with First Class Floor Installations completed work in a new house that I…read morejust purchased. He did the laminate flooring and carpeting on the main floor, the second floor and the stairs up to the second floor. I can not say enough compliments about both Dave's work ethic, professionalism, and follow up's. Once we finally gave the go ahead, Dave and his crew completed the flooring in a week. Prior to that time, Dave continued to correspond via emails, text, and phone calls to ensure that we were all on the same page. We changed several factors throughout the process and Dave never once complained. He continued to roll with the enhancements and even made additional suggestions that we did not think of at the time. When every thing was completed, his bid was exactly what he proposed and the additional carpet / laminate / slate that he left was an added bonus! This is the first time that we've used Dale's service but we will continue to use him in the future for any and all flooring needs.

We thought it might be time to replace the carpet on our stairs, so I called Black's Carpet…read moreDiscount. Eric walked me through a few easy steps to measure the stairs then invited me out to the shop to choose our carpet. I was greeted immediately when I walked in the door and treated like family. The selections would have been overwhelming, but Eric helped me narrow down my choices based on the need for that particular space. Within 20 minutes I was out the door with an install date scheduled less than a week away. The install team were efficient, respectful, kept a clean work space and were finished in what felt like minutes. The end result...well, I wish I'd have called Black's sooner. I had no idea how much new carpet on stairs could transform an entry. Thank you!!!

From the owner: Black's Carpet Discount provides carpeting, vinyl planks, waterproof luxury vinyl planks, and tile…read moresales and installations to the St. Charles County, MO area.

Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain…read morebelow, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service.

I initially left a positive review for Empire Flooring before any work was done because the…read moresalesman, Tim, was friendly and professional. He asked for a review and I assumed that based on his level of service in sales, that would carry through the entire project. Unfortunately, that assumption was dead wrong. Tim mismeasured our flooring, and the installers did not have enough material to complete the job. They had to leave the project incomplete with our home in disarray while more flooring was ordered. They kept trying to make us wait until the end of the week. We did not want to wait while the house was in disarray. I guess to get us to stop talking, they said that the installers would be back on Wednesday. I took time off so I could be present during the install, only for them to call me 30 minutes before arrival to say they couldn't come until Saturday. The contractor also asked us to sign completion paperwork, but we refused to sign anything until the job was actually finished. While I felt bad knowing they couldn't get paid until paperwork was signed, that's between the contractor and Empire. It's not the customer's responsibility. The contractor should know not to ask people to sign papers for work that isn't finished. The contractor should also ask permission before they get too comfortable in a client's bathroom. None of them asked to sit on our toilets and handle their business. That is very unprofessional of them. We repeatedly tried to reach Tim the salesman to resolve the issue. When he finally returned our call, there was no sense of urgency, despite the inconvenience we were dealing with. What's most frustrating is the lack of accountability. Instead of owning the mistake and trying to make things right, Tim attempted to shift blame. This situation exists solely because of improper measuring and poor follow-up. I now understand why Empire has so many low ratings. I would not recommend them to anyone.

When I bought my first house years ago, Champion Floors refinished them for me. They did such a…read moregreat job that I started suggesting my real estate clients use them too. A couple of years ago I brought them in because a client in St. Charles had newer factory finished floors with scratches from the tenant's dog. After Champion was finished, the floors looked like they were job finished floors (stained after installation rather than at a factory). They worked with me to get the exact stain color I wanted and they looked gorgeous. So it's not surprising at all that when I bought my current house a couple of years ago and needed to refinish the floors, I would call Champion. I couldn't decide on the color, and the lead installer was so patient as I kept trying new colors. When I eventually decided on no stain...he didn't bat an eye. And the floors turned out wonderful! I would use them again in a heartbeat. After all of this, I later discovered that it's a family owned business. Bonus!

They were professional and did a wonderful job refinishing ouf wood floors. Kept the jobsite clean…read moreand completed the project on time. Would recommend them for your flooring needs.

We just had our house carpeted by the best and professional men (Cory and Taylor). After a shaky…read morestart at the St. Charles location. Those two made our house look wonderful. One suggestion for the office--make follow up calls. There was none. I had to make sure of appointments and times. Also get some knowledgeable sales people. This would of made my rating a 5.

From the owner: Edwards Carpet & Flooring has been serving the St. Louis and St. Charles area for nearly 80 years,…read morecarrying major brands like Lexmark, Dream Weaver, and more. We are the experts in everything flooring, and want to help you with your next project. Stop in to one of our five convenient locations and speak with a member of our highly trained staff today!