My family has been dragged into a $34,000 court case due to the negligence of Ken Cui at NuStream. My mother hired Ken to sell our Shaughnessy home in August 2019. During the 3 month contract, Ken recommended a furniture staging provider called Great Impressions Home Design, and verbally promised to reimburse the staging fees after the house is sold. My mother trusted his words and did not scrutinize the contract before signing it, and paid $3200 for 3 months for furniture rental.
Ken was unable to sell the home within 3 month and our contract with him expired. However, Ken did not contact the furniture staging provider to remove the furniture. The furniture staging provider and my mother had sporadic contact. In 2020, Covid-19 hit Vancouver and we left the home empty and off market. In January 2021, we contacted the furniture staging company to remove the furniture. At this point, we received a bill for an additional $4000 calculated by a weekly fee throughout the 15 month period when our house was not on market. My mother attempted to negotiate the price but she could not come to an agreement with the staging company. My mother contacted Ken for help, only to be ignored. Ken said this matter is no longer his obligation. In August 2021, the staging company contacted us with another invoice with the unpaid $4000 + and 10% interest rate on the "late payment," compounded monthly which amounted to 20,000. My mother ignored this invoice. In 2022, the staging company filed a law suit against us, with additional fees amounting to 34,000. I found out that Ken Cui receives a part of the payment the staging company receives.
The court date is in 4 days and it won't take much to win the case. But, I'm writing this review now because this has been a headache and I hope to warn others of Ken Cui. Granted my mother was not as organized as she should have been throughout this issue. However it is clear to me that Ken Cui is not responsible and trustworthy. His partners are deceptive and predatory. Do not associate with him. read more