Carlo and his team were very professional and helpful when we rented out our condo. They looked…read moreafter repair services when we were out of the country, advised us on insurance issues, and carefully screened our renters. Tasha was particularly helpful during covid and helped out with communications with our tenants. She took a personal interest in taking care of everything. We felt our condo and tenants were in good hands with the Sutton Group Del Mar Realty.

I'm sure this group does excellent work based on the other reviews however I wanted to provide some…read morefeedback on our experiences as potential renters. My wife was communicating through one of their agents Tasha Panico to schedule a viewing for a home they were managing. They had agreed to show us the place on 6 PM on a Wednesday (6 days ago). Tasha had asked to move the date earlier to Monday at 6 PM but my wife was working a late shift at the hospital and didn't have a chance to reply to her email until the following day where my wife confirmed 6 PM would be okay (Tuesday). Tasha explained she was busy that Tuesday and left it at that in the reply email. We of course assumed the viewing would go ahead for Wednesday at 6 PM and my wife emailed back apologizing about not getting back sooner and emailed back to confirm again 6 PM on Wednesday. She did not get a reply back but we did not think much of it at the time. We got to the viewing early on the Wednesday, sent one more email and also text messaged her that we were there, still no reply. We phoned her once at 6 PM but still no answer and then waited around and still nothing. Unfortunately we never got another answer from Tasha explaining what happened even though there was never any indication to us that plans had changed. The unit was subsequently rented so our interpretation is that she felt there was no point in showing us the rental however a simple message telling us so would've sufficed and would have saved us the time involved in making our way down to the viewing and waiting around. Again I hope this is a one off or there were extenuating circumstances but I feel that as a professional organization, communication is very important, and we felt there was a communication breakdown dealing with Tasha, who had been a good communicator up until that point.

Theo was very responsive and patient. She provided professional advice to all the the questions we…read morehad and sold our place in a short amount of time! We will happily recommend her to our family and friends!

If you're looking for homes or investment in Burnaby, this is the right team---especially if you…read morewant someone local who speaks fluent Cantonese & Mandarin! Must be a first for a white couple in the real estate industry. Enjoyed talking to Theo, she knows her stuff, been a realtor for 10+ years so experience goes a long way.

Things really started to go to shit in our building when Transpacific took over. They don't fix…read morethings, they bring in tenants that are loud, messy, disrespectful and in some cases dangerous. They are rude, disorganized, unhelpful and unkind... I lived in my building for 9 years and everything was great until Transpacific took over. Slowly the culture of our building changed and people started to leave. Now we've got a bunch of shitty party bros and mentally unstable people who make a ton of noise and are awful neighbours. I will NEVER live in another building managed by these people.

Went to view an apartment that was under their management and they straight up told me that we…read moreneeded to provide our social insurance numbers or our application would be thrown out. My wife and I had informed them that we do not give out this kind of information and would be willing to get them the information that they required with out putting our privacy in harm's way, and their response was that if we would not provide it with the application that the application would be thrown out. This is against the law and I will be making a complaint against them with the OIPC. The Canadian government even states to never give it while applying for a rental. https://www.canada.ca/en/employment-social-development/programs/sin/protect.html

Anyone unfortunate enough to deal with this company I feel sorry for you. The manager Josh Lawson…read moreis utterly useless. All he does is collect his salary and do literally nothing for you. Doesn't respond to emails, or phone calls. The dude is a ghost. While your payments go towards his salary. Think of it as a donation. That you did not sign up for. I give this company overall a ZERO.

if it was possible to leave zero stars, I would. I've had to deal with with the manager of this…read morecompany, Boon Sim, regarding a rodent infestation in my rental unit. my messages went unanswered for long periods of time, and he managed to find a pest control company as incompetent as he is, who was t available for weeks to come and deal with the rodents. when I requested he contact a different company he was condescending, rude, and uncooperative. in the end I had to go directly to the owners of the house, and after making one phone call I was able to accomplish what he couldn't (or wouldn't) do in three months. there is a ridiculous amount of turnover, and after dealing with Boon, I understand why. Boon is essentially a slum lord in a suit. i would strongly recommend anyone looking for rental management services look elsewhere.

We recently completed a home purchase with Aisylnn, and we couldn't be happier with our experience…read more She was helpful, meticulous (for our sake!), and never pressured us into any decisions. Before this engagement, we talked to several other realtors and none were invested in helping us become educated consumers as first time home buyers. Aislynn was the complete opposite, never failing to educate us on the most important aspects of the home buying process. There were some very unexpected curveballs thrown our way, like a pandemic, which she took in stride. 100% would recommend.

Aislynn and team are absolutely wonderful to work with. We have had Acrosstown Realty help our…read morefamily buy and sell a home and the experience could not have been better. They formulated a detailed plan based on our needs, and worked the plan until we got everything we wanted. Highly recommended!

As a new home buyer, Tina has taught me the ropes and has been extremely patient with helping me…read morefind the right home. Although I was learning and understanding what I need to do as a buyer, Tina has shown a great duty of care and professionalism in handling the whole process for me. I didn't have to worry, as I knew she would take care of everything from negotiating an excellent price, making sure I found a home with value and making sure the process went smoothly. I highly recommend all my peers and clients to Tina as their Realtor. Thanks again for all your work, Tina, and I look forward to working with you again!

From the owner: Tina is a trusted real estate advisor specializing in Downtown, North Van, West Van, & surrounding…read moreCoquitlam areas. She is proud to service her clients in both English and Farsi.

BEWARE! Ken Cui dismissed me off to Ivana Wang, both…read moreRealtors from Nu Stream. Upon viewing a home Ivana Wang promised to get back with a few requested answers to my questions but has failed to do so on several occasions. It is perplexing as to why 2 Realtors would demonstrate incompetence, delinquency and unprofessional behavior when word of mouth is so important in this industry. They should be ashamed of themselves.

My family has been dragged into a $34,000 court case due to the negligence of Ken Cui at NuStream…read more My mother hired Ken to sell our Shaughnessy home in August 2019. During the 3 month contract, Ken recommended a furniture staging provider called Great Impressions Home Design, and verbally promised to reimburse the staging fees after the house is sold. My mother trusted his words and did not scrutinize the contract before signing it, and paid $3200 for 3 months for furniture rental. Ken was unable to sell the home within 3 month and our contract with him expired. However, Ken did not contact the furniture staging provider to remove the furniture. The furniture staging provider and my mother had sporadic contact. In 2020, Covid-19 hit Vancouver and we left the home empty and off market. In January 2021, we contacted the furniture staging company to remove the furniture. At this point, we received a bill for an additional $4000 calculated by a weekly fee throughout the 15 month period when our house was not on market. My mother attempted to negotiate the price but she could not come to an agreement with the staging company. My mother contacted Ken for help, only to be ignored. Ken said this matter is no longer his obligation. In August 2021, the staging company contacted us with another invoice with the unpaid $4000 + and 10% interest rate on the "late payment," compounded monthly which amounted to 20,000. My mother ignored this invoice. In 2022, the staging company filed a law suit against us, with additional fees amounting to 34,000. I found out that Ken Cui receives a part of the payment the staging company receives. The court date is in 4 days and it won't take much to win the case. But, I'm writing this review now because this has been a headache and I hope to warn others of Ken Cui. Granted my mother was not as organized as she should have been throughout this issue. However it is clear to me that Ken Cui is not responsible and trustworthy. His partners are deceptive and predatory. Do not associate with him.

From the owner: Imagine me as your real estate consultant. What I do is invest my time consulting, negotiating and…read moreorganizing the details of your transaction so you have an amazing experience that causes you to want to introduce me to the people you care about most. The purpose of my business is referral, which means I must bring the type of value that makes you feel comfortable introducing me to the people you know who would need my help.