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    NU Hotel - Brooklyn

    3.6 (225 reviews)
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    Kelly M.

    I really wanted to like this hotel, but things went wrong from the time of check-in until I left. When I arrived, the staff who was at the front desk was not friendly and did not even lift her head up to acknowledge myself or my husband. I overlooked it and figured she may be having a bad day. Upon receiving the room key, we proceeded to make our way upstairs when I opened the door, there was only one bed. I requested a room with two queen beds. I tried to call the front desk, but nobody answered the phone so I made my way back downstairs with all of my luggage. I told the staff at the front desk the situation, but she proceeded to interrupt me and her response was "it's for two people". Not sure what that was supposed to mean, but I showed her my reservation summary where I booked for two beds. She just said give me your key cards and she handed them back to me after reprogramming the new rooms. We went to our new room and encountered more issues which included a stain on the sheets, broken drapes, a dirty shower and floor, and the iron was missing from the room. I attempted to call down and request an iron but once again no one answered the phone. My husband and I took another walk back to the front desk and requested an iron which she said somebody would bring it to the room. The iron we received was broken. We also attempted to order food but was told they are not serving any so we had to walk and find an outside option. Also, the amenity fee that the hotel is charging on their website was not honored. It states a $10 credit towards NU bites, a complementary pour upon arrival, bike rental, slippers, and more all which I was told they no longer do. I work in a leadership role and a well known company and having one unprofessional staff or not updating policies to current status can have a huge negative affect on the brand. This staffs customer service skills was not reflective of someone who should be the first interaction people experience. The next morning when I got off of the elevator the same staff did not even have the courtesy to say hello or good morning. She just had her head buried in her phone. There were no napkins put out for breakfast which when I asked still none came out in the ten minutes I waited. Overall, not a good experience. I overlooked the fact the noise level was the worst I've ever encountered in a NYC hotel, but I could not let go of the inappropriate behavior of one staff.

    Room
    Julie H.

    The room was clean and the location worked for me. Those are the only two good things I can say about this hotel. The lobby and front desk had the feel of a nice-ish convenience store. The front desk staff were cold. The first room I got was on the 2nd floor. When the elevator doors opened it smelled like NYC on trash collection day. I immediately went down and asked for a new room on a different floor. Luckily I got one but the woman at the desk acted put out. The room I got on floor 3 had drab grey walls and a bed that looks like a pull out couch. I felt like I was in a dreary dorm or very nice prison. Very dim and depressing. I booked two nights but the first night I could only sleep 2 hours because the bed not only looked like a pull out couch but felt like one as well. I couldn't get my money back for the second night but I left and got another hotel anyway. Then when I got home I saw a charge for $60+. Upon calling I was told that that was an "amenities fee" and that I must not have heard the person tell me about it but that someone definitely must have because they always do. I assured the person on the phone that I would have heard that. For such a bootleg hotel to have the nerve to have a "resort fee" for breakfast that I never saw, a gym I never used, and wifi is laughable. Just no.

    Brandon G.

    Had an opportunity to stay at the Nu Hotel this weekend. While we are still amid a global health crisis, I was impressed by how accommodating the hotel staff was. Everyone was friendly and wearing masks. The service was great and they even gave me a kit with a quality mask, hand sanitizer, and other information about COVID-19. We were able to socially distance when using the elevators and there was a lot of hand sanitizer stations throughout. The hotel was spacious and amazing. Very swanky and close to good eats in downtown Brooklyn.

    Urban Suite
    Christy C.

    Professional customer service is what you get at this hotel. I emailed the hotel to arrange a surprise staycation for my mom and cat (You need to sign a waiver and will be charged a $100 one-time cleaning fee) - Katherine B. , account manager, responded to me in a timely and professional manner. They offered a very good rate and prepared some welcoming refreshment in our urban suite. I felt so welcomed the moment I connected with them - good customer service goes a long way. NU Hotel is a boutique hotel located at downtown Brooklyn where it is surrounded by a bunch of good restaurants. Make sure you grab a pizza at Sottoca, omakase at Ki Sushi, smoked brisket sandwich at Mile End & pastries at Bien Cuit etc if you happen to stay here. They are all within 5 to 10 minutes walking distances and I guarantee you wouldn't regret your choices. I had a great time here with my family and I left with a bigger tummy.

    RE W.

    So this needed to be its own post... Y'all know I love graffiti and taking pictures so I wanted a space that felt unique and eclectic... Not a chain hotel and I picked up on the nuhotel It was a cute little boutique hotel situation... I chose a room with a mural ... next time I want the room with the hammock And for an NY room it was huge... I def recommend if you're in Brooklyn Oh and it's one of very few Brooklyn hotels with parking ... there is a garage next to it, but I luckily found on street parking every I took away a star because my sink drained slowly and overflowed and there was a stain on the bed skirt I didn't notice until the last day of the trip

    Queen room 2 fl
    Meri K.

    Small hotel centrally located by the prison. Joking aside, good location walkable to major subway stop (Jay/Metro), b61 bus and others, shopping, jail, courts, food. Cute and nicely updated. Free breakfast till 10.

    Standard queen room
    Kendra H.

    Such a cozy and comfy stay in Brooklyn!! I stayed here for two nights with my boyfriend as we visited the area. Positives: -Friendly and down to earth desk staff -Free cookies for guests in the lobby (delicious btw) -Comfiest bed ever! -Hardwood floors free from allergy dust -Low to ground beds (which I loved!) -Clean rooms -Chalkboard in bathroom a very fun and cool touch -Free coffee and keurig in room -Close proximity to stores -Easy walk to Fulton Street -Window has noise isolation from street cars -Lo'ccitane products in bathroom -Free breakfast in the morning (but it's a small light selection: i.e bagels, toast, coffee, kashi bars, fruit) Negatives: -room was hot and radiator wouldn't blow cold air -windows open only one inch -LED lights by the bed were broken so we couldn't read -desk chair didn't roll well -Detention center was across the street but didn't bother me. I felt safe inside the room. As far as Brooklyn goes this was an excellent hotel. Had a few issues as far as room temp was concerned but I loved my stay. Our room was directly in the front of the hotel so we had a nice view of the streets ok BK. I would definitely stay here again if I was in the area.

    Quote on wall coming off 2nd floor elevator

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    Good location, lots of food, bars, coffee shops etc within walking distance. friendly staff. clean rooms and cool artwork

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    Page 1 of 6

    Ask the Community - NU Hotel - Brooklyn

    Review Highlights - NU Hotel - Brooklyn

    They somehow messed up my booking and was only able to get me one urban suite (room with hammock) although I booked two.

    Mentioned in 17 reviews

    Read more highlights

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    I had a fantastic stay at the Ace Hotel - Brooklyn. It is super well situated on the A/C lines in…read moreBrooklyn, so access to JFK and Manhattan is super straightforward. All of the staff at Ace were kind, welcoming, and incredibly helpful with my questions. The vibe of the hotel was very hipster (coworking in the lobby, DJs at night in the lobby), which made for a unique experience. The rooms, while smaller, were very well appointed and comfortable. The products in the bathroom were lovely, the bed/pillows were very comfortable. If I have the opportunity to stay in Brooklyn again, Ace will be at the top of my list for sure!

    Shinny bar. Not so shinny staff. I went to the bar/restaurant for a few drinks. A few seconds after…read moremy 4th drink, a woman bumped into me and spilled half on me. A rude woman who did little to correct her mistake. Now I'm wet. I went to the bar to ask if they'd replace the drink. The bartender immediately said "no go ask the manager." Well alrighty! I find the manager and he proceeds to re-explain the situation as "so you want us to buy you a drink? It's not our fault or responsibility." We're adults. I never placed blame. A peculiar thing to say considering I just bought the drink and I'm in your establishment. Felt pretty short tbh. Not sure why I was expecting a different tone. He eventually just offers me a shot. I don't particularly like shots so I kindly slid the remainder of the spilled drink and declined the shot, suggesting that Managment show the next customer a little more grace and respect in tone. Obviously an establishment isn't responsible for spilled drinks and don't have to be kind at all. I get that. But I guess that's what separates a great establishment from a mediocre one just selling drinks and not an experience. Good luck to them.

    Hampton Inn Brooklyn/Downtown - Guest room bath

    Hampton Inn Brooklyn/Downtown

    (182 reviews)

    $$

    Downtown Brooklyn

    I booked this location for a quick NYC trip because I always like to stay somewhere that keeps me…read moreclose to transportation, great food, and fun things to do and this spot checked all the boxes. It was also perfectly located just a short walk from my Pilates studio, which made sticking to my routine while traveling super easy. On top of that, there were plenty of coffee shops and local restaurants nearby, so I never had to go far for a good bite or my morning coffee. Being a Hilton Honors member made check-in a breeze, and I was even gifted complimentary water upon arrival, which was such a thoughtful touch. The room itself was clean, cozy, and perfect for a short stay. The view from my window was amazing especially at night and I loved how quiet it was, making it easy to fully relax after long days out. They also have great amenities like a gym and a breakfast buffet every morning. The waffle machines, fresh fruit, and coffee were definitely highlights and a great way to start each day. Mallory at the front desk was so sweet and made checkout just as smooth as check-in. I stayed for 4 days and 3 nights, and everything about this visit felt seamless. I'll definitely be back the next time I'm in New York!

    This is a long overdue review! My fiancé and I stayed here for about a week in October. Shout out…read moreto Kat at the front desk for welcoming us at check-in and making us feel right at home throughout our stay! She was great! My main concern when looking for a hotel in NY/Brooklyn was having a microwave and fridge, and thankfully our room had both. I was also told you can request them if your room doesn't already have them. We stayed in a room with a window facing an extremely busy intersection, with honking going on all day and into the night, but thankfully, the windows were thick enough to block out most of the noise. The AC sound also helped drown it out. The room and restroom also felt spacious for what you get in NY. There was daily breakfast, which was your typical hotel breakfast with a variety of options that changed daily. It's about a one-mile walk to get to DUMBO, which wasn't bad at all, even when we had to do it in the rain. The subway is about a 10 minute walk, and there are two corner stores down the street. Honestly not a bad location! Just be careful when crossing that crazy busy intersection! I would stay here again!

    The Brooklyn - Random ass hangers, fine. But no iron?!!!

    The Brooklyn

    (104 reviews)

    $$

    Crown Heights, Bedford Stuyvesant

    After reading all the bad reviews I was definitely Leary about my stay but ended up being better…read morethan expected. Parked right out on street in front of lobby. Room was really nice didn't notice any dirty sheets or things like others noted. Never used the shower but seemed nice. The front desk with" bulletproof glass" didn't seem out of the ordinary and the girl at the front She was just doing her job and she was probably used to getting hit on all the time so she was just being professional. The Elevator was slow but just used the stairs, like to get my steps. Only thing bad I could say was I was woke up in the middle of the night. Loud noise sounds like people fighting outside in the street apparently there's a club across the street for events called Scales so depending on what type of event's going on the nights of your stay, it could get pretty loud, I guess.

    Do not stay here!! This place is a scam and they will attempt to extort you!!!…read more Photos from website and online are years old! We attempted to stay there early December, when we arrived we asked if we could check in early. They stated it would be a $50 cash fee to do so, when I attempted to pay the conveniently had their credit card machine not function so they demanded a $400 cash deposit. I asked what happened if we showed up at check in time and if the machine was still down in which their response was they conveniently had an ATM in the lobby to be able to withdraw the cash needed to check in. This place is a scam and they will attempt to extort you!! After attempting to get my money back the staff lied multiple times staying they did not ask for $400 cash and it was only $100 they requested, although their policy states they do not take cash only card. This place is very shady, I am sure if I had paid I would have not received anything back. Staff is also very incompetent and unhelpful, look else where!!!!! I was unable to get my money back due to booking a none refundable booking. This place was bad enough that I was willing to just lose the money then stay there! Look away, run away, do not stay here!

    Aloft by Marriott New York Brooklyn

    Aloft by Marriott New York Brooklyn

    (265 reviews)

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    Great location! Close to the city....shopping & restaurants are endless…read more Pleasant and welcoming staff! Clean rooms and nice view. Would stay again for sure! -Amy

    I have been a longtime user and guest of Marriott hotels & brands for YEARS, especially the Aloft…read morebrand in particular - the Aloft New York Brooklyn is by far the WORST Aloft/Marriott I have EVER stayed at. Customer service from the front desk and staff THROUGHOUT the stay was abysmal and horrendous. Half the time you couldn't even find someone AT the front desk to help you out with anything, and when they were there, they literally would drag their feet or pretend to do something when they actually weren't! Anytime I requested or asked for something, I would be told it's 'done' and that I'm 'good to go', but inevitably I would find out that NOTHING had actually been done!! This led to me also receiving very rude interactions with the housekeeping managers, who would act like I was in the room without permission due to the lack of communication between any of the staff here regarding my check-out times and other such issues. As for the hotel itself, it clearly is not being properly maintained, and things are grimy, dented, and nasty throughout the rooms and halls. The door handle for my first room literally BROKE, and doors throughout the building all have half broken, drooping door handles...scuffs, marks, and broken bits EVERYWHERE. It shouldn't be that hard to maintain a relatively new hotel if there was an effort AT ALL put into it, but the staff/management here clearly DOES. NOT. CARE. AT ALL. OH - and watch out for scams here when it comes to charges they'll put on your card!! They created a second folio and had multiple duplicate charges for the SAME room and the SAME nights, and have refused to remove them!! I have disputed the charges on my card and filed complaints with Marriott regarding the shady, scam-like activities that the management at this hotel engages in. Needless to say, I will NEVER stay at the Aloft New York Brooklyn Hotel EVER again - and I highly recommend that all of you steer WELL clear of it as well.

    TownePlace Suites by Marriott New York Brooklyn

    TownePlace Suites by Marriott New York Brooklyn

    (14 reviews)

    Gowanus

    Stayed here during the BLIZZARD of 2026! LOL During our annual birthday visit to NY for my…read morehusband's birthday, we spent 5 days in mid-town Manhattan and the last couple of days here. So glad we did! We love Brooklyn and this area in particular. This TownePlace is right around the corner from the Subway station, literally 3 minutes. We take the Subway everywhere we can when we visit, so we were happy. This is a great location! There are lots of restaurants in the neighborhood and the people are so friendly. There are lots of fun locally owned shops which we enjoyed as well. If you don't mind the walk, you can head to the shops next to the Barclay center which have Target and Marshalls and other shops but those are the only two we were interested in at this time. You can take the Subway over there, but we like to walk as much as possible when in NY. In the hotel there is a washer and dryer which cost $6 a load. The hotel sells laundry soap in the little lobby market. The complimentary breakfast is just like the regular Marriott breakfast for a TownePlace. Eggs, bacon/sausage, oatmeal, bagels/muffins, yogurt, dry cereal, coffee. Not much fresh fruit at this location. We checked in and checked out without any issues. Our room was spacious and clean. Great view to watch people shoveling snow and watch the snow fall. Big windows to let in the sunshine when the snow stopped. We will definitely be back in 2027!

    Yes, it wasn't a good experience. Understandable that staff need to be with their families for…read moreChristmas day. However, after Christmas, December 26th, I called around 1PM to have our room cleaned. The front desk confirmed, we left and returned at 7pm, the room has not yet been cleaned and the trash bins are full for both the bathroom and kitchen. I was informed by the front desk that they do not have housekeeping and will schedule the room for cleaning tomorrow. I said, but our trash is full. They can't do anything about it. I went downstairs with 2 bags of trash and offer to throw the trash away and was told they can't throw them away and to just leave the garbage in the hallway, outside the room. How can a place like this not have a housekeeping available, it's only 7pm. How about offer to get the trash at least? Am I at Marriott?

    NU Hotel - Brooklyn - hotels - Updated May 2026

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