I took a chance on a rental company that I wasn't familiar with because of the price. I regretted it after I read reviews. However, I prayed that our experience wouldn't be like most others, and thank God it wasn't. We didn't wait long for the shuttle and the pick up was quick. We rented from Orlando, FL. The two complaints I had was 1. after we got the keys we had to get the car inspected and they were trying to sell us vacation packages/time shares. I respect the hustle, but we had children with us and it was very hot out. It was annoying after I declined several times. 2. The car was set up for auto park brake. One day the park brake did not release and we tried everything to troubleshoot the issue. I called the emergency #, left a message, but no one ever called back. We sat in the car for almost an hour before the car "reset", and the park brake finally released. read more

AVOID THIS NU CAR RENTAL COMPANY. After being aware of the scams my friends got sucked into, I will definitely avoid that company by any mean. First my friends were told $7/day. When they got to the rental location, they wouldn't accept own insurance and the extra purchased insurance. They were forced to pay $197 for insurance . My friends were also obligated to put a deposit for $1000 or to pay an extra $63 to cover the deposit towards the vehicle. Their promise was too good to be true. This company is definitely a scam. Stay away from it. I wish I could give it "zero Star ". . Deception with notice not even in the fine print. read more

WORST RENTAL EXPERIENCE I'VE EVER HAD -- AVOID AT ALL COSTS I prepaid a rental through Hotwire for NU Car Rentals at Fort Lauderdale (FLL). The price looked cheap online, but it turned into a complete bait-and-switch. At pickup, I presented valid proof of my private auto insurance. The agent accepted it and wrote down my policy information, then immediately demanded an additional $200 for insurance that was never disclosed in my booking or invoice. When I asked them to show me any written policy stating this insurance was mandatory, they refused and said it "didn't matter." I again declined the undisclosed fees. At that point, the agent became hostile and cancelled/denied the rental outright. No car was released. I never took possession of a vehicle. They also refused to give me any written confirmation of the cancellation or any receipt showing a credit. I was simply told to leave. Hotwire later denied a refund, claiming this was the supplier's decision -- even though no service was ever provided. This company relies on: * Extremely low advertised prices * Forcing undisclosed "mandatory" insurance at the counter * Refusing service if you don't pay * Leaving you with no car and no documentation This is not a misunderstanding -- it's a pattern. If you value your time, money, or sanity, do not rent from NU Car Rentals. Pay more and go with a reputable company. I'm posting this so others don't get trapped the same way. read more

PLEASE LEARN FROM MY MISTAKE! Deceptive and misleading company. Strongly advise that you stick to the reputable car rental companies. We only used them because there was a promotion through our capital one credit card and we now regret that decision. The agent checking us in (Andrew in PHX) is obviously paid commissions on up charging you on insurance you don't need and roadside assistance. It was chaotic checking in as we were shuttled in to their offsite shack from the airport. Andrew was nice to gain our trust but ended up stealing from us. We were up charged over $400. Totally ripped off. Their customer service team was even worse. I rent from the reputable companies all the time and never have this issue. read more

NEVER and I mean NEVER rent from Nu Car Rental! I declined the additional Insurance and they charged me for this, charged me twice for an additional driver, hidden fees. The total of the additional fees totaled more than the cost of renting the vehicle. Tried to get reimbursed but these morally bankrupt thieves gave me the run around and I lost enough time. Furthermore, their location is a significant distance from the Denver Airport, shuttle schedule is horrible. If you want to save money and want convenience, rent from a reputable company. Lesson Learned read more

Paid. Refused to rent a car to 20 yo son. Needed confirmation for refund. Contacted 3 x. Employees responded yes we will send confirmation rental denied. 3 x never sent. Stay away from this company. Spread the word. read more

On December 24, 2025, around 11:30 AM, we had a virtual interview to rent a car from Nu Rent Car in Miami. We made a reservation via Expedia, but my experience with Nu car rental was extremely disappointing and frustrating. We can't remember the female employee's name, but the rental conditions were overly complicated, the options were much more expensive than other rental companies, and the woman who assisted me was so mean. When the contract didn't go her way, she pushed us to cancel. The lady subjected me to high-pressure sales tactics, insisting I purchase additional services costing hundreds of dollars. They claimed my insurance was insufficient due to specific regulations and pushed for an extra $200 insurance fee. When I offered to adjust my insurance coverage, they misleadingly informed me it would take 3 months to take effect. Finally, she tried to charge us three times more than the original cost. I strongly advise against using Nu car rental. Their business practices, in my experience, were predatory and unethical, exploiting customers' vulnerable situations. We wasted 2 hours. What a bunch of scumbags! We ended up canceling the contract and went to Budget Rental Car instead. We signed the papers and rented a car in just 10 minutes. We strongly advise you against ever using Nu Rental Car. We have rented cars plenty of times in the US and all over the world, we generally had good or at least neutral experiences. This is hands down the worst traveling experience we've had. read more

over charge by $403.. They claim that the $403 is for insurance which is false since my auto insurance policy covers insurance. By looking at all the reviews, this company has a habit of charging for items not agreed by customers. AFTER FINALLY CONTACTING CUSTOMER SERVICE, THEY REFUSED TO CREDIT MY CREDIT CARD FOR THE $403. DON'T RENT FROM THIS COMPANY, COMPANY IS RUN BY CROOKS. read more

complete SCAM We booked via our credit card for a car in Orlando which after arriving finally finding the correct pickup location we then waited 45 minutes for NU car shuttle to collect us only to discover after driving another 20 minutes offsite they over booked our reservation and told us they had no cars. Their solution was for us to walk out to the parking lot and rent a car from some woman sitting in a small shack for 10 times the price. The entire experience is a complete scam and they should not only lose whatever license they may have but be put out of business foreve. read more

AVOID NU - Action Car Rental Horrible experience and ZERO customer service. Location: 3719 McCoy Rd, Orlando, FL 32812. Deserves ZERO stars. Actively promotes scare tactics to bully customers into paying for extra fees, insurance, and tolls you DO NOT NEED. All 3 attendants at the desk stated ALL toll roads were cashless (not true) and that the DAILY PENALTY charge for using the toll road without one of their transponders was $50 for EACH VIOLATION. All three attendants stated this to several customers while I waited to collect the car I rented. Dan IS THE BIGGEST PROBLEM. Dan is RUDE, has a condescending attitude, and treats everyone with distain. The place reeks of Marijuana, which is also documented in previous posts on the NU website. Dan smokes cigarettes openly right in front of the car drop off, and the cars smell like an ashtray. Dan actually laughed and said he didn't care if I reported them to the corporate office. Not surprised since Dan is personally mentioned by name in previous posts on the NU website at this location, highlighting his toxic behavior. Since NU refuses to address Dan's behavior, their overwhelming negative feedback, and numerous ongoing complaints, I've reported NU the BBB to ensure customers are warned before they are are scammed. To top it all off, NU's actual location is offsite and the shuttle is so slow that we needed to take UBER to make our flight, even after arriving 2 1/2 hours early to return the car. Highly recommend you avoid the headache, pay a little extra, and take your business to a respectable company. read more

Nu Car Rentals - Liar Liar Pants on Fire. Will lie, bully, and intimidate you into purchasing services you don't need. DO NOT TRUST! - Car Rental Near Me - Queens, New York

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Do not rent from this company. We used my sister's Epass while renting the car. We had a charge of an additional fee of $147.00. I called to question why and they said it was toll violations. I emailed the Epass printout my sister provided and never heard back. Made the third call and was told we had additional toll transactions. The customer service person emailed the printout to me and the charges were $8.29 but they charged my credit card $147.00. Will never use them again. read more

Booked through nu car rental a place called explore vacation DO NOT RENT FROM THIS COMPANY!!!We had a reservation for 6pm at Zurich airport. First off it says a shuttle runs every 20 minutes....there is no shuttle. We showed up to a very sketchy building and the sign on the door says will be back shortly. We sat for over an hour and a half trying to call, text, knock on doors and nobody ever showed up or answered. Another person showed up right after us saying they had a reservation as well and were in the same boat and neither one of us ever got our cars. We had to go back to the airport and rent through a real company. THIS PLACE IS A SCAM! read more

My Mini was supposed to be $131 for one day. I was tricked into getting a GMC Terrain. For a one day rental, ONE DAY (!), I was charged $545.84 . I feel so taken advantage of. The only peace I get is knowing with practices like their no way they'll last long especially if former customers spread the word. DO NOT RENT FROM THIS PLACE. If The Purge happened in real life I wouldn't be surprised if someone burned that place down off GP. read more

Today is 9/28/23, and they still have not released my $1000.00 security deposit. I called them countless times over the past 7 days in an attempt to get the authorization code... (my financial institution said they would release the funds if Nu car gives me the code they gave to them at the time of rental ) They refused... stating I had to wait the required 10 to 15 business days. WHYYYYYYY they have their car... {returned to them in the condition I received it and the gas was on FULL}. It doesn't make sense to me. How is anyone allowed to hold someone's funds hostage for this length of time and call it legal??? read more

This is scam company, never ever use this, very dangerous cars , horrible service, worst cars, they will charge your card for dings which were hidden when you took read more

will never go back. They make up insurance for loss of rental use that NO insurance company has ever heard of. charged us double of what the rental fee was. we have rented many times from various rental companies and have never been charged those fees. bunch of crooks! read more

My personal information, shared with this company, was used to generate a bogus invoice and charge my credit card without any authorization. I booked a car through Booking.com, to be picked up at the airport in Phoenix,AZ When I got there,I was told the car was not available. I was offered another Vehicle that would have cost me 3 times the amount of the ordinal Vehicle. I decided that I did not want to do that and cancelled the transaction and left. I was surprised to receive an invoice and see the charge on my credit card. This car was not discussed at anytime. I did not take procession of this car. Never drove it anywhere. I am particularly bothered that your employee used my information to generate this invoice These kind of employees are responsible for ID theft. read more

When I reserved the car, I received a receipt for $149, which is the amount that appeared on my credit card bill. Then a month later, when I returned the car, they charged my credit card again for $209. No explanation. I'm currently working through Expedia for the refund of the second charge, but they're useless, so avoid Expedia, too. The service was awful, too. Waited with about 8 other customers for a pick up from the airport to their location. No one answered the phone for 30 minutes. The van eventually came and it was filthy. Then the van driver got behind the counter and processed each of us at a snail's pace. Very sketchy operation. read more

I seriously wish there was a way to put negative stars on a review because that's what NU car rental deserves. They advertise themselves as a cheap , affordable , competitively priced option.... Only charging us 350$ for a week in a dodge Ram pickup truck. Happily arriving at the car rental office, we then had our whole trip flipped upside down as they charged us an additional 650$. Yes , 650$ EXTRA. For this price I could've rented 2 corvette's for the week on TURO (a far superior car rental service). Their claims as to why it was 600$ extra was fees and insurance. They started by asking me which insurance I wanted , to which I replied , the cheapest one, to which NU told me since I am renting a "90,000$ car " I have to do the medium level insurance. I cannot stress to you how much of a SCAM this is. The car we rented BRAND NEW ON GOOGLE FULL LOADED WAS 65K MSRP. We quickly realized that's how they make their money as well, they upcharge you on a car and then say it's worth more than it is so you have to pay more on insurance as well. There is no way a 2022 dodge Laramie with no sunroof, scratches all over the car, a dented trunk, ripped seats and rear window that didn't work was worth 90K. Laughable honestly. Lastly, we asked for a military discount to which the lady working happily declined because we "already have the highest upgrade car" , which also means for some reason.. that we couldn't downgrade and save money. They also introduce scare tactics by telling you they have a GPS tracker and wheel sensors on the PICKUP TRUCK. they want you to drive a pick up truck like it's a tricycle. These people are rude, sneaky, dishonest and most importantly NOT interested in helping you get the most out of your vacation rental. AVOID AT ALL COST, BECAUSE IF YOU DONT , THEY WILL CHARGE YOU 3X THE EXPECTED PRICE. read more

Rented a car from Ft. Lauderdale July 2024. please do yourself a favor and turn around and run! this place will try to rape your pockets! I usually pay in advance for car rentals and did so with this company, only to find when picking up the car they hit you for $250 hold that normal but to add additional $273 after paying the price in full. They have you at a disadvantage because you need the car so you bite the bullet and pay what they ask. Trust me run in another direction. read more

DO NOT RENT FROM THIS COMPANY!!!!!!!!!!!!! They charge a low price online and then add multiple charges which were more than the car rental!! When we refused to pay the extra charges, they told us we could not have our rental car and would lose the money we paid online. DO NOT RENT FROM THIS COMPANY!!!!!!!!!!!!! read more

I am so pissed!! They charged me twice during my visit to Las Vegas in the summer. I disputed the duplicated charge. The credit car company asked them for the second receipt which they cannot provide. The case is still open and I still have not gotten my money back because I need to wait 60 days for the case to close. This is fine because I know for sure they won't be able to provide a second receipt so I just need to wait. However, they charged me again today !!! THIRD time!! I only had one rental with them and they charged me three times!!! They even sent me another receipt to my email. While I stay at home and work this whole time. What kind of company does that? duplicated charge is understandable and common, a third charge after I disputed? seriously? Third charge is a scam okay? you guys are scam! read more

DO NOT RENT FROM HERE!! THEY ARE CRIMINALS!! If I was able to give this review 0 or even negative stars I would. We arrived in SLC thinking we had already purchased the vehicle and that their might be slight extra costs, as there usually is with rental car companies. Never in my life have I rented a car for one price, get to the desk, and get charged triple what I have already paid. Without any prior notice or documentation they charged us almost $700 more than what I already put down. On top of that the staff member that was working with us was the least helpful person Ive come across. On top of that she was very rude. They told us the 2022 truck we had rented that had stained seats, dents to the front, back and bed of the truck, and a non functioning window in the back was worth $90k which meant we had to select the highest value insurance. The best part is that we asked to downgrade our vehicle and the price still somehow was going to be the same. On top of that my friend whose enlisted asked about military discounts and if they would apply. We didnt receive any discount because we already rented the highest tier vehicle. Nice way to treat people actively serving or veterans NU, very classy of you! To top it off, your not able to take the car on any type of dirt road of anything classified as "off road" because they have sensors apparently and will charge you extra. Weird stipulation considering the Midwest has a lot of dirt roads that are considered off road. I think this companies business model is poor and border line criminal. Falsely advertising prices and charging people almost triple at pick up is insane and inconsiderate considering this isn't mentioned anywhere on their website or when you rent the car online. This place deserves to be shut down read more

Do NOT use this car company!! They are frauds and scam artists! My husband and I were vacationing in Florida and were mugged. They took everything we had including our rental car key. We called NU (horspower) immediately and got the phone # to a locksmith to replace the key. We paid $400 for a new key. Then up on returning the car, I asked the guy who was inspecting if everything was ok. He said everything was great and to check out inside. Went inside to check out only to be told that the agent who gave us the locksmith phone # wrote in their system that we "refused their locksmith" and were being charged $500 for a new key. This is a complete scam. They gave us a different number that wasn't an approved locksmith only to be able to charge us more later. I cannot believe this. I also opened a claim with the company and never heard back. This whole company is a scam & every department is in on it. STAY AWAY!!! read more

Deceptive practices. Charged for insurance coverage we already had thru our personal auto coverage policy. Said that we must pay for this unnecessary coverage or else they wouldn't have rented us the car. read more

I wish I could give 0 stars. I have been going back and forth with my bank and this scamming company. I filed with the Attorney General in Phoenix. I have created an email (NUCarRentalScams@outlook.com). If you want to take group action against this company and its unethical practices, we can submit a list of names together. Just in case they mask the email, it is NUCARRentalsScams, and it's an Outlook account. We need to fight back!!! I have over 20 audio recordings of their staff ripping me off. You can email me if you want to take action. read more

Zero rating. Service is awful! They charge everything to the credit card. Do not use them.

Predatory and evil. Added extra charges after verbally turning down. Since I had an impatient 3 year old I quickly initiated everything. I was under impression charge was security deposit but was over $300 in roadside assistance/LDW. read more

I wouldn't even give them one star. They deserve zero stars. It's a scam...bait and switch. The reason I originally rented for them was they had a good price from hopper. When we got to North Carolina, we had to wait 30 minutes for a shuttle to arrive and then another 15 minutes to get us to the rental place. I told the worker I did not need insurance. I had American Express and AAA. They only accepted the American Express for their car, but not if another car got damaged in an accident. I told him I had Allstate as well, but I did not have the insurance number on me and I would have to contact them later since it is Fourth of July. They told me once I left with the car I cannot get reimbursed the $75 they were charging me. I was able to get my Allstate number later that day and again they said they would not reimburse me. It is a total scam to not rent from them. read more

Do not and I strongly say do not rent from here by all means. Hiddens fees $1000 deposit but if you pay an extra $40 you can pay $350 deposit. No one in office except people who work on the cars. The reps are from india you put you license and card under a little camera and they record your info to scam you. My car western union someone $400 and I never used this car but I used it at this rental place. I'm telling you stay away or enter at your own risk. Big time scammers and crooks. read more

we rented from hopper a car from nu car in Charlotte N.C. the airport pick up went smooth and that's where it ended. upon arriving at their office, which was all virtual we were informed that they required a declaration page from my ins co or pay $90 insurance. Since it was closing time and it was taking too long to get necessary paperwork my reservation was cancelled leaving me stranded with no car forcing me to contact another car company the following day forcing us to rent a hotel room and forfit our hotel reservation at our ultimate destination. This was absolutely the worst experience to start a planned vacation. Hertz rental came to our rescue, I would stay clear from Nu Car read more

This company is absolute trash. I rented a car for my parents in Denver, CO. Pre-paid for the rental and when my parents arrived at the counter, the car was not ready, so they were offered a luxury vehicle in its place. They were charged $300 for the upgrade, plus $77 for "pre-paid" gas and the attendant threw in a "pre-paid toll package" when they weren't even traveling on toll roads! My folks are in their 70s and these folks clearly took advantage of them. I reviewed the invoice and called customer service spoke to Danyelle. She was rude and spiteful. Did not bother to hear us out and stuck to what my folks signed. Buyer beware. Nu is the Spirit Airlines of car rental. read more

Worthless customer service. No wonder why BBB rates them 1.05/5. Never again will I reserve a car with them!

Had a great experience. Very helpful. Rented in Denver. They went above and beyond to help me.

Horrible!!!! Used NU in Denver and never again. First of all, getting a shuttle from the airport was ridiculous. Probably a 45 minute wait while watching AVIS, Hertz and Enterprise shuttles come through multiple times. The biggest catch is the insurance scam! We ALWAYS use our own car insurance when renting, however, we were told by the NU agent that if a NU car is in an accident, even if not our fault, NU would charge us the rental price per day for every day the vehicle is in the shop! What?! Our $220 rental quickly rose to $398 before we left. Then of course the car type we reserved "wasn't available". Stay away and rent from somewhere reputable. read more

NÜ Car Rentals in North Carolina is the worst place to rent a car. They've figured out how to charge you extra when you reach the counter, which is just a monitor with no staff around. They take pictures of your driver's license and insurance card. I wouldn't recommend this place to anyone--they deserve a negative rating. read more

Just got a bill collection claim for a car rental last November. Never heard anything from them up to now and nothing was said when we returned the car. it did have a dent in the rear bumper, but $2400? Run don't walk away. read more

No insurance seems acceptable. You end up having to buy their insurance. Don't be fooled by the low rate. They nickel and dime you.

Scheduled and paid for a rental 3 months in advance. On pick up day there was no vehicles available for me. They did find a vehicle about an hour later. Make sure to check the gas it was wrong on my contract. they don't verify with you. Its almost been a week and my $375 deposit hasn't been returned. read more

SCAMMERS!!! I would never use them again. Rented a vehicle in Salt Lake, City. I had prepaid on priceline in full. They needed a deposit for fuel charge only. I confirmed this verbally many times. They then charged my card over $400 with taxes, fees and insurance I had declined. Their customer service was not helpful. They removed some charges, but billed for23 gallons of gas when I returned it half full. They added numerous fees and taxes so that even after payin in full on priceline, I was charged another $120 for fuel and fees. I would give negative 5-stars if possible. read more