I am a food delivery driver and an employee there, Cassandra W, ordered food and offered $15 for me…read moreto deliver. I delivered her food and followed all of her instructions, as I pride myself on doing a good job. After delivery she took her tip back, over $12 for no good reason. If these are the type of people who work there then I will have nothing to do with this company! You should demand professionalism and integrity in your employees, but this person has no ethics and steals money from delivery people. Shameful!

Propane Ninja is one of the finest companies I have ever dealt with. The company itself and every…read moreperson I was privileged to have contact with demonstrates personal concern, integrity and professionalism from start to finish. Specifically, that includes Xavier in sales, Ben the controller, Nicole in permitting and Haley in accounting. In the end, they didn't actually install propane tanks for me due to unexpected circumstances, but they persevered with me through several months of challenges (on my end, not theirs) and took care of me well. As soon as Xavier came to the house, I was impressed with him and with Propane Ninja. He was totally honest, provided expert guidance and did not try to talk me into anything. I paid an initial deposit of 50% of the contract price (standard practice), and then they pursued getting the permit from the City of Tampa. That turned out to be quite a challenge, due to the unique situation with my lot and the desired location of the tanks and generator (another company was handling the generator installation). The reason I needed a backup generator was due to my wife's serious health issues. In the process of me pursuing a "design exception" with the City of Tampa in order to try to get the permits approved, my wife unexpectedly passed away. And then I really didn't have a pressing need for a backup generator. Propane Ninja was gracious enough to agree to refund the full deposit I had paid them. Well, it turned out to be quite a challenge in order to actually make that happen, not because of any problem on their end, but again, on mine. Basically, it had to do with the bank I had used to make the initial deposit and the bank's system not allowing a refund to come back into the account. But then "superhero" (as far as I'm concerned) Ben, the controller at Propane Ninja, jumped into the ring, and after trying multiple ways to get the refund processed, was ultimately able to make it happen! I can't say enough positive about the folks at Propane Ninja. There just aren't very many companies like this anymore, sadly, that take the kind of personal interest they do and have the willingness to persevere through every challenge in order to make sure the customer is taken care of.

Great company, great service, no worries!…read more Their sales representative Fransisco Carelli was friendly, knowledgeable and matched their competitor's price. The reason I choice Propane Ninja was because they have their own meter monitor the propane gas tank. They have better rating then their competition and I don't need to worry about looking at the meter each week. Scheduling a delivery is automated. In addition, using their app I can see the % of gas remaining in the tank and because I know the gas level, I can be assured there are no leaks and if there are they will fix it as part of their small monthly fee.

Nick is a real-life superhero! We ran out of propane on a Saturday, and none of the major propane…read morecompanies would deliver. Nick answered our call and came to our home within a few hours. I highly recommend him, he's a true professional.

Fitz was very fast and efficient when installing our new water heater. Fitz came back a few days…read morelater and installed a new garbage disposal and once again did a great Job! Fitz did a great job of cleaning up after both installations. I would highly recommend using Fitz for all of your plumbing needs. Jake

3 calls and no call back I called another company and they answered the first ring…read more When the voice mail picks up it says our hours have changed instead of a greeting like thanks for calling. No favors needed thanks!

Great people. Easy to deal with and truly helpful. Was with Suburban and truly disliked dealing…read morewith those people... glad I found Barrow!

Very unpleasant experience with this company, if there was a way to avoid using them I would have…read more Customer service was poor and communication was lacking. Given a time slot over the phone, paid. Next day(which you have to pay for specifically) service we were told the appointment was unconfirmed despite being given a time slot the day before. This whole experience has been distasteful and frustrating.

I will start with the first installation. They never setup a fixed appointment like 1 hour slot. It…read morewill be a 8 hour slot and you need to spend your whole day waiting for them. Next setting up an Auto payment is really a challenged one. I filled up my forms and sent to them as soon as I got the first bill and its never happened for almost 2 months. Due to that I got $3 as penalty fees for $3 due. Again I was trying to setup the account by receiving the DDA Form in email and immediately I sent to them within a hour. Even after 2 months, they simply telling that the form is not received. So pathetic customer service.

They won't service my home as I only want propane for a stove/oven. They stated that my usage…read morewould not be enough. I do see them drive through my community so not sure what the issue is.

If I could give this company a 0 star review I would there is noting easy about working with this…read morecompany I can't get service set up despite repeated calls to the manager LOU who cant seem for follow un on accounts and is the most dismissive person I have ever spoken to. Like my business does not matter to him and he cant call anyone back.

Their electric rate is cheap, but they have way too many obnoxious sales calls and emails.read more

Just a call center for telemarketing sales.... Just a call center for telemarketing sales.... Just…read morea call center for telemarketing sales...