I spoke with Cristina Reyes, that lady was wonderful. She answered all my questions, help me get…read moreset up . At 71 years old and have dealt with many customer service reps. this company has the BEST. Each person I dealt with followed through, did what they said they would . It's a shame other companies don't follow your customer service leadership!

Daniele G. did a great job answering my questions about our bill and the rebate program.read more

The bill always comes just a few days before it's due , in some cases after it's due or not at all…read more. No doubt they're doing it deliberately to make you go paperless . I would except I don't like being bullied . If you can avoid these people , do so . Terrible company to do business with !

I have been in my house since December 2021. The first few bills I received started around the $70…read moremark. Then the bill went to about $85 up until May of 2023. I received a bill of $300, $400, and $813. Nobody can give me an explanation and when I suggested that they replace the meter they tell me it is my responsibility. I have had a plumber come and check my home for leaks and none were found. I truly believe my HOA and NES are swindling my neighbors out of money. How is it a company in Florida is servicing a neighborhood in Atlanta, GA? The billing issue still exists with no true explanation for what is going on. At this point a lawyer is the only resolve that I see for this situation. DO NOT USE THIS COMPANY!

A little over one year ago just before hurricane season Duke energy replaced all poles that hold…read morethe electric wires in my area with force five hurricane resistant poles. Before that I used to have my electric go out every time it stormed. My electricity hasn't gone out in over a year! Not even during last year's back-to-back hurricanes did I lose power. Everybody complains about the high cost of electricity and lack of customer service, but I praise them for replacing those cheap wooden electric poles with steel category five hurricane poles!

To assume that because I made payments online that I automatically can be switched from paper…read morestatements to email statements is unacceptable. The email I received looked suspicious as it included a l ink to click to enter a code to not be switched to email statements. I wasted an hour on the phone and online to straighten this out. Unbelieveable.

I agree with everything all the other customers are saying! This is the worse operation in the…read morecounty! The head of this department should be fired! They never answer the phones and if you go into their office its a very unfriendly place! Three days to get the water turned on! county commissioners need to wake up! This will come up in the next election., I will make sure of that! The buck stops with them!

Well, on the phone with Pinellas County utilities attempting to pay my bill their automated system…read moretook forever for me to get to the section where I make a payment by this time I'm two minutes and 41 seconds beyond the deadline they cut my water off while I am on the phone trying to pay for my water Yesterday, Thursday, July 3 at 4:33 PM today is Friday, July 4. No one is in the office, even though my payment is processed and the system is showing I have a zero balance. I finally got someone on the phone and she told me my water will not be cut back on until Monday so Thursday, Friday, Saturday, Sunday Monday. I have no water until they cut it back on over the Fourth of July weekend because I was three minutes late making a payment that their automated system takes seven minutes to finally get to the point where you can pay. I am a retired Navy veteran I have never been treated like this by any utility company anywhere and I have lived in several states, this is absolutely insane that neither myself nor my children can take a shower during one of the hottest months of the year until Monday. This is absolutely insane. This is the worst utility company I have ever seen in my life if they turned things on as quick as they turn things off, they would have a seven star rating. I absolutely hate this company. They completely suck.

I thought McGil would be too expensive to install a water heater but they were less than my other…read morequotes. Jono was there at time promised, cleaned the space and gave advice on a couple of issues. I was very pleased with the price and service and I believe I got a much higher quality heater than what I could find at the big box stores.

I put in request to have some pipes fixed. They sent 2 incompetent clowns that had no idea what…read morethey were doing.. After banging on pipes and running the faucets they said they had no idea how to fix it.. Then they demanded $175 or else. I should of called the police on these 2 incompetent thugs. But I gave the scammers the money or I probably would be dead. The names of these fake plumbers are Tom and Josh.

We have been WREC customers since 2014. We are rural with our property being the only one on a…read moreline. Anytime we lose power we are EXTREMELY patient. We understand it isn't safe to work on electricity in storms. Our son is a lineman for a different co. We have maintained WRECs easement by bushhogging then mowing it so they are able to access their work area safely. This review is regarding the butchering and killing of trees and destruction of private property they have continued to allow Davey Tree Service ( who they contracted with to 'trim branches) to do. How would you like it if Davey did this to your trees? They did it to ours, this is our neighbors and they continue to cut grandfather osks. Live Oaks, Cedars to the ground. THAT ISN'T TRIMMING branches! This old oak once arched over our country rd. The branch was UNDER the line with plenty of clearance. This is what they allowed. The stump next to it was a beautiful healthy old Cedar. They are doing this all the way down Powell Rd. And WREC..I hope people sue Davey and also hold you responsible for allowing it to continue. THIS IS UNACCEPTABLE.

WREC has been my electric provider for 3 years and have never had a significant outage. Bills are…read morelower than when I was with TECO. I can't believe WREC has a low rating, high value and superb service, I can't ask for anything else.

Great location, pretty building. But it's filled with bums on every floor, eating, drinking, and…read moreplaying music/videos as loud as possible. Worse.. the smell. It's not a library, its a homeless shelter.

This is a gem of a public library on high ground with windows overlooking the bridge and the bay…read more The current exhibit of the everglades photos of Clyde Butcher is large and comprehensive.

idk what changes teco has made lately but they are being super forgiving for passed due bills. and…read morehelping people out in this extreme heat thank you

They sat they offer energy saving programs. You sign up…read moreline. I signed up 3x. No one ever got back with me to set up an appointment. Do they really want to help us save $. NO. If they did, you could set the appointment up online.

I wish I could give this company a ZERO rating. The worst…read morephone system EVER! I could not get the ridiculous AI robotic answering system to get me to a live person for the longest time..... finally it said it would switch me to a live customer rep...I waited and waited and waited and waited and waited.... then it hung up on me! I Am so frustrated dealing with the lack of customer service with this company. Their billing is also totally out of wack. How could a company be run like this? I cannot beging to understand.

Gas customer service & business practices... just wow…read more On January 14, I received a bill for "gas consumption and service" covering 12/10/2025-01/06/2026 totaling $212.46. That bill included a deposit, service cost, and connection charge. Here's the issue: We didn't even have gas service until January 5. Actual gas consumption? Essentially one day. We received a "welcome" email on December 20 (dated December 19), but it did not detail any of these fees. When I called: The first rep was helpful. Once I questioned being charged for nearly a full month with no consumption, I was transferred to an "accountant" who flat-out lied, claiming a welcome letter with all fees had been sent on December 9. That is not true. He was dismissive and passed me along again. Ironically, the next person I spoke to was the same rep who, six months ago, was extremely helpful when we initially tried to get gas service. Back then: We were quoted $2,986 Told to expect a 6-month wait We paid and waited And an email from July 22 explicitly said NOT to pay the deposit and activation fee Fast forward to now, his "solution" was basically: They could come remove the meter so I wouldn't be charged until I actually had service. Excuse me? That's the best option? Bottom line: Think twice before deciding to add gas service to your home. Between inconsistent communication, surprise charges, and dismissive customer service, this has been a masterclass in how not to treat customers.