1. I believe it to be VERY rude when you are sitting there getting your nails done and the manicurist begins to speak to another manicurist who is across the other side of the salon in another language. NOT English.
plus, they laugh every so often while they're talking. And this goes on throughout the whole time you're in there. First of all your business is in America, therefore, try to make your clients feel welcome and appreciated. Not uncomfortable, believing you might be talking about them.
2. The manicurists don't greet you with a very good vibe and never give you eye contact. It almost feels like you just walked into a herd of cattle waiting to get branded. And the branders could care less what you'll be going through.
3. They charge WAY TOO MUCH and in this case dishonestly, I witnessed a lady asking one manicurist what her charges were after she was done with her nails and the manicurist said $52. The lady didn't understand what she said therefore, she asked her again. However, this time when the manicurist answered her, she said to the lady it was $55. I shook my head side to side for the manicurist to see that I heard what she told the lady the first time but the Manicurist could care-less. Plus the lady tipped her $4.00 on top of that. Mean what you say, and say what you mean!
4. I believe when I tip a manicurist is because she/he is polite, respectful, and treats me with dignity and of course they do a great job. I refuse to tip any manicurist who makes me feel uncomfortable in any way, shape, or form as a paying customer in their place of business. Plus I don't like being asked by the manicurist if I want to leave her a tip. If she/he isn't embarrassed to ask me for a tip, then I'm not embarrassed to say...NO. In my opinion, A tip should always be given to someone you the customer feels they deserve it. Not to someone who asks for one especially when they damn well know they don't deserve it.
5. If the salon owner cared about his clients, by now things should have been different in his place of business. However, the last negative review posted for this business was in June 2021, yet here we are on September 17, 2021, and another negative review will be posted up by me. ALWAYS REMEMBER THIS...
6. Your customers are the most integral part of your business, and they come before products or profit. Treat them like they are the center of your world -- because they are.
7. Not taking responsibility for your mistakes is a sure-fire way to getting a bad reputation. Transparency is important in business and customer service is no different. Always strive for a high-quality output as it shows you have a high level of standards.
8. A satisfied customer tells at least three friends (whereas an angry customer tells 3,000!)
9. No matter how great you think your business is or how talented your team may be, customers will always remember the interactions they have with your company. Last but not least...
10. I WILL NOT RECOMMEND THIS SALON TO MY FAMILY AND FRIENDS. read more