- 5 stars, but I had to pick 1 star. EXCEPT: the men that actually delivered the item get + 5 stars. If you order from homedepot.com, have your item shipped to the store and arrange other delivery. This has been the absolute WORST, most inefficient delivery circus we've ever had to deal with. There is an overall 'I don't care' attitude. I ordered a complete (and HEAVY) front door unit for our remodel project from homedepot.com. It was estimated to arrive 'July 27 - Aug 3', which was the perfect window for delivery. I received an AUTOMATED call at 5:00pm on Friday, July 22nd that my delivery was coming between 1pm and 5pm on the 23rd. NOT the 'call to schedule' I'd expected. The delivery time was an issue because we were going to be at a family wedding during that time AND I'd paid for the upgraded delivery: "over a threshold" and 'into a garage or room of my choice'. I HAD to be home to OPEN the door. I called NSD immediately after getting the automated call and talked to Brian, who was very monotone in his caring. He called the Vancouver, WA location and found out that all agents had left for the day. DUH! It was after 5:00PM by that time. He said he'd send an email and for ME to call back in the morning. I called back at 9:15am and talked to John, who was much more courteous and willing to help. He called Vancouver and spoke to Giovanni. John told me that my delivery would be re-scheduled for Monday, and also gave me the direct number to the Vancouver, WA location. I called the Vancouver office myself. I spoke to Chris, who was aware of the call from John, but said that the item was "on the truck for delivery TODAY and was coming!" NO! Not acceptable! I needed it rescheduled for Monday, July 25. Didn't they JUST talk to John about rescheduling for Monday??? After telling Chris why we could NOT receive the delivery that day, he called his manager and the manager called the driver. NOW my door was scheduled for Monday, or so I thought. I even received a call from the driver a few minutes later, stating that he'd keep the door on the truck until Monday. FINALLY I got some customer service and cooperation, or so I thought. Then came Monday, July 25th and the tracking web page still said that it's 'out for delivery' (wait for it....) SATURDAY JULY 23! At 3PM on Monday, I called the Vancouver office AGAIN because I hadn't heard anything. I got Chris again who transferred me to Laurie, the scheduler. She was a bit snippy at first while I was telling her my story. "I don't work on Saturday but I do have your paperwork here and will schedule you for tomorrow." NEVERMIND that I wasted an ENTIRE day waiting on this inefficient group. I told her that the driver said on Saturday that he'd leave it on the truck for Monday delivery. She said that, no it was sitting on the loading dock, as she kept repeating that it was 'miscommunications' and she'd reschedule me. No, it isn't miscommunication, honey. It's called INEFFIECIENCY. She flat out didn't do her job and had no intention of rescheduling me UNTIL I called and complained. Her attitude changed when I said that I'd read horrible reviews on line about NSD, about delivery promises that weren't kept, items lost or stolen or worse, damaged and delivered anyway. I asked her if I really, truly was going to get my item on Tuesday and she said "Oh yes! For sure. I have you on the schedule for delivery between 1pm and 5pm tomorrow." Note that her tone was all sunshine and roses after I mentioned the 'horrible reviews'. At this point, the Vancouver office's system was also showing a 'basic' drop and go delivery. THAT IS NOT WHAT I PAID FOR! So, I called Home Depot and spoke with a customer service representative there. He called NSD and spoke with an NSD representative who supposedly sent an email to upgrade my shipping method to what I'd PAID for! On Tuesday, July 26th the tracking website had been updated with the correct type of delivery. By 4:20pm I still had not received ANY calls. Another call to Laurie at the Vancouver office forced the driver to call us. He gave us an 'estimated' delivery of 6:10pm! At 6:22pm, the driver called again to say he was '35 minutes out'. Far cry from 5pm! I realize there are traffic issues, but LAURIE should know to schedule around that in the Portland/Vancouver area. Again, inefficient, uncaring attitude. The door unit was FINALLY delivered on Tuesday, July 26, at 7pm. 2 FULL HOURS after the promised time! This kind of (non)service from NSD is 110% UNACCEPTABLE. THE VERY FIRST thing that NSD should do is have a LOCALLY BASED, LIVE agent call for scheduled delivery. I should not have had to spend time making or answering 9 different phone calls just to get my item delivered at a CONVENIENT time FOR ME. And if Mr. P. Lynch replies with a 'look into this' comment, forget it. He has enough complaints on the web to know how to fix this circus of a delivery company. read more

This company is like a broken record, according to all of the reviews that I have read. I am just one of many who have experienced the exact same treatment. I ordered a Sealy adjustable bed frame from Mattress Warehouse. Unfortunately, Sealy ships through this company. I really didn't care about the white glove BS and just want my bed frame. I received notice by email on November 30th, that my order was shipped to a local warehouse. I looked at their tracking page and saw that it was shipped from Kansas and was sitting in NSD local warehouse in Cedar Rapids, Iowa on November 29th. NSD tracking page also stated that I would be receiving my shipment between December 2nd - 6th. Well needless to say, that the 6th came and went and nothing. NO communication, NO phone call, NO email! I started trying to communicate with NSD through their online chat and also by calling their customer service number, which is on their tracking website page. When trying to communicate through chat, NOBODY answers their chat! Sat online for several different hours, on a daily basis with absolutely NOBODY answering their chat. It would eventually error out and then I would restart, just to have the same thing happen again. Also, every day, I would call their number listed on their website (1-833-744-7673). AGAIN, NOBODY ANSWERS this phone!!! I opted for their call back the first few attempts, which of course nobody calls you back! I then decided to stay on the line waiting for someone to answer. What a surprise!... After about 15-20 minutes, their phone system forces you to accept a callback and HANGS UP ON YOU!!! This is complete BS! At first, I was wondering if this company was even in business, until I started reading the reviews I found all over the internet! I can't believe they are still in business! I am glad, because I want my damn bed frame! So to end this, I want to say that I did finally get someone to answer their chat yesterday (December 15th). A rep by the name of Ciera actually chatted with me. They supposedly set up a delivery for me on December20th, between 10am-2pm. I was assured that this would be reflected on their tracking page, to show my delivery was scheduled for this day and time. Another shock... today I checked again and nothing has changed. My tracking still shows that my delivery has "Not Yet Scheduled". So again, I get tried their chat and I actually was able to get someone to answer today, by the name of Lucky. (LMAO... I thought that was very ironic!) Lucky informed me that should be getting a phone call to set up my shipping day. I told Lucky that Ciera set it up yesterday. Lucky said that I still needed to get a phone call before it was set up and that they would stay on top of it for me. Then before I could ask any further questions, Luck abruptly ended the chat! I am beyond pissed. So as of right now, I have no idea if my bed frame will show up or not. After reading all of the reviews on here, I did take a minute to send an email to the email shown on some of the recent reviews. ExtraMile@hubgroup.com I am just getting done writing this review and I did receive an answer back already, from a gentleman by the name of Brian Roberson with this company. He informed me that of course my local hub is closed right now and won't be opened until December 19th, but that he has requested that they schedule me for the 20th. I guess time will tell if I actually get the merchandise that I paid for, over 6 weeks ago. I will post an update so others will know how this works out. Obviously this company needs more people like Brian, to stay on top of this company's shipping tactics. Just some communication goes a long way! read more

I wouldn't even leave 1 start but Yelp doesn't give that option. Home Depot - You are losing my business by using Non-Stop Delivery - EVERY experience I have had with them has been beyond horrible. I am headed to Lowes and people NEVER order Home Depot Online if this company has to deliver to you! Last Week - We have a vanity bathroom top delivered. They said it would be delivered on Tuesday. It wasn't delivered until Wednesday. In the pouring rain, without a call, left in our driveway in a clearly DAMAGED box. I go through the entire process with HD to have it picked up again by Non-Stop Delivery to be returned. I call the company multiple times and leave Stephanie a message to call me back to have it picked up. I am finally scheduled by Chris who quotes me Friday 9AM-1PM and driver will call when on his way. Chris tells me we have to be home for pickup to sign off on the package because they have had customers try and return empty boxes. So great! My husband has to take off 1/2 a day of work to wait for a pickup of a delivery from a company that delivered the damaged product to begin with. So he waits - and no one shows by 1PM. I call and Chris says he just spoke to the driver and he will be there by 1:30.STILL no SHOW by 2PM. I call again - oh Chris isn't available now to speak....its now 2:30 and a sweet girl name Maria is trying to help with no clue as to what has transpired all day. She looks in her system and she says it shows the driver picked up the box from your home (quoted address) at 9:02 AM. NOPE- your driver is lying to you. She is confused and tries to get ahold of the branch manager Eugene without luck...then the driver tells her his location and he will call us right after we hang up because she doesn't understand his location in relation to us (because she isn't local to the area- I believe in NJ she was).....Driver NEVER calls! So my husband now has to call off of work the ENTIRE day (by the way non-stop - he is a hourly medic so he lost an entire day of pay THANK YOU VERY MUCH). Now I call Home Depot because this is not the 1st issue (ill elaborate more on that below) I have had with NONSTOP HORRIBLE SERVICE. While I am on with Home depot for 56 minutes as they try and reach NONSTOP DELIVERY the poor customer service agent is apologizing because she keeps asking for a manager to speak with at NONSTOP and they are HANGING UP ON HER. Now Home Depot is trying to have a local store just pick it up for us - during this time at 4:30 PM!!!!! My husband hears beep beep beep ---- the truck and driver LOUIE (I was told his name earlier in the day) is backing out of our driveway and has picked up the vanity..........Oh but get this! He never had us sign for pickup....the whole reason my husband had to take off work and be home. So then I talk to Nonstop delivery corporate and they tell me they won't accept the product without my signature.....so that means the NONSTOP DELIVERY DRIVER LOUIE FORGED MY SIGNATURE on top of all the other lies about arrival time and putting in his system he picked it up at 9:02 AM. And all Nonstop Corporate can say is SORRY....ha SORRY. Glad you are getting paid for the F-ed up pickup while we lost a days pay. YEAR AGO - ANOTHER HORRIBLE EXPERIENCE!!! I will leave another review/explanation on how they did the same types of things THEN broke our garage door during delivery and ripped the siding. read more

11/13/2017 Home Depot assigned NSD to pick up a small appliance from me as a return. The appliance had arrived with damage I could only discover after unpacking it. This item had also been delivered to me by NSD. A week after the pick up order was initiated, and after a call from me to Home Depot to inquire as to why NSD had not yet contacted me, I received a call from NSD late one night. For three days this same person called by voice phone and text message numerous times but never arranged for an actual pick up time. The communications were always some very weird and incoherent rambling about things completely irrelevant to my pick up order, and would only say my item would be picked up. After escalating my concern to Home Depot on the evening of the third day, this person shows up on the next morning. A NSD receipt is prepared for me and the item is loaded onto his truck (which is not an NSD truck). On the morning of the very next business day, the NSD online tracking system does not reflect "Picked up", but rather "Exception Occurred". After seeing many other reviews on the internet encountering the same outcome, it's clear to me that "Exception Occurred" is just their way of informing you that your item has mysteriously disappeared. As I've now found an astounding number of similar complaints online at various websites that date back a number of years, it's obvious that the management of this company is not serious about fixing anything. When NSD refers to their "terminals", they are in fact not properties or vehicles owned by NSD, and neither are they operated by employees of NSD. They are other businesses that are part of NSD's "partnering program". So NSD has little/no control over what these independent businesses actually do with your merchandise they're handling. When NSD's Gainesville, FL, so-called "terminal" picked up my item, it was actually picked up by a privately owned Gainesville, FL, business -- a "partner". So when you have NSD involved in shipping merchandise to/from you, be aware that it's actually a hidden company behind the scenes that's in cahoots with NSD doing the actual work, and you have little/no protection from whatever intentions that independent business may have in handling your merchandise. NSD however, is there for these partners for shielding them from outside scrutiny, and even perhaps the law and legal consequences when people's merchandise goes missing while in their possession. NSD will make all kinds of sincere and sweet sounding promises to you, and then renege on them, just as their VP has done to me. Use this company at your own peril! Update 11/15/2017: As stated above, my item was picked up by an NSD partner which is a privately owned business, on Friday, 11/10/2017. On Monday morning, 11/13/2017, NSD tracking information showed "Exception Occurred", and not "Picked up" as it should have been. On Tuesday, 11/14/2017, all NSD tracking for my return/pickup order disappeared completely from their website as though the order never existed. On Wednesday, 11/15/2017, NSD tracking for my order is back online! However, it reflects a [erroneous] pick up date as 11/14/2017. So at least my item has now been found, and should finally be on its way back to Home Depot. This is inarguably NOT the kind of progression of a shipment that one would normally experience through a reputable company. read more

YEAR AGO - ANOTHER HORRIBLE EXPERIENCE!!! .....CONTINUED. We had ordered a double glass door for our deck from Home Depot. Guess who delivered it- DAMAGED. TWICE. Yup, NONSTOP DELIVERY. And don't be fooled and let them tell you it was Home Depot's problem. The packaging was opened and damaged - if at a minimum, NONSTOP should have contacted HD upon receipt and never delivered it...but they didn't have to because it happened by Nonstop. (also have plenty of pictures of the damaged products too). First on 8/18 they were scheduled to pick up the door that was delivered damage - I took off work the entire day and they never showed. I had spoken with Sierra and Carmen at NONSTOP for that scheduling and day. They kept transferring me to a voicemail to leave a message and they had no explanation.......... So then on 8/31 when the NONSTOP drivers "FRANK and RAPHAEL' come to DELIVER my new replacement door - they indicated they were also there to pickup the damaged one (the one they were supposed to pickup on 8/18 and I don't get refunded until it makes its way back to Home Depot). My mom and husband were at the house. They first put the new delivery in one bay of our garage. They then attempted to take the old damaged door to put on their truck and actually RIPPED and TORE the framing/siding off our garage. Due to the size of the door and my husband and mom in the background area they didn't realize what had happened until FRANK AND RAPHAEL(their supervisor LANCE) FROM NONSTOP DELIVERY are back at our garage with a drill attempting to DRILL SCREWS into the previously unblemished garage door siding. They stopped them immediately and the drivers acted as if they had an English barrier they didn't understand. They took pictures and I immediately called Home Depot to report. GUESS WHAT - over a YEAR LATER and our garage door is NOT FIXED and wont function. It doesn't stop there- I have been back and forth with Nonstop Corporate/claims department over this. I talked to Datipayeva, Derissa who refused to give me her supervisor SHEWNS contact information (said he wont authorize it), then to Mike L in claims. They want ME to get a couple quotes for damage and send to them.....so I try one local business and they stand me up when I take the afternoon off. So I tell Mike from Nonstop to send THEIR adjuster out to my property to review the damage (as if the pictures weren't enough) Best part about this - their claims department had record the PICKUP of the damaged door was on 8/18 (the initially scheduled day) and not 8/31 - when they probably DOUBLE DIPPED from HOME DEPOT and picked up and delivered all in one shot to make more money for themselves while standing me up and me missing work all day on 8/18. Horrible, morally wrong, irresponsible, lying company sure they probably subcontract their work- and corporate tells me "I cant tell you how tough it is to find a good delivery group up in New England" -----well not my problem So you know its bad - but you continue and don't take responsibility? After this last incident I am now getting a lawyer for the damage and not wasting anymore time doing it myself. read more