Jack, from Emergency Tow, arrived on time, & did an excellent job in towing our fire-burned AUDI…read more He was friendly, very professional, & definitely competent. We were please w/ his service, & will call him in the future, if needed. Melinda

(Always request Chris) he is the best tow driver ! Thanks Chris at Emergency tow for helping me…read morewith my Car. He came out and got my car loaded and towed quick ! I always call and request for Chris to tow my cars because he is very careful :) Thanks Chris!

Super communicative, very professional. Delivered as promised. Appreciated the work completed.read more

When Martin showed he was very patient! Helped me with my paperwork even thought took multiple…read moretries! And over an hour later we got it finished! Customer service was amazing! He definitely went the extra mile!

My auto insurance policy covers towing services and I needed to get my car towed to a mechanic, so…read moreI contacted them who contracted Angels City Towing. My insurance company said Angel City would arrive between 60 - 90 minutes.. 52 min later, I got a call from Angel City (Alex) saying that before he could dispatch a driver, he needed to collect $57 because the towing distance was over 5 miles (when I navigated myself, distance only showed 4.6 miles, but I digress). According to Alex, distance was 5.5 which warranted the $57 charge. Since it has already been an hour waiting for the tow, I gave him a credit card number, he changed me $59.57, $57 + a credit card transaction fee, and after the charge cleared he said his driver would be at my location for pick up within 20 minutes. An HOUR LATER a driver, Angel, shows up and starts hitching my car. If it weren't for my Ring, I wouldn't have even known he was there. About 20 minutes later, he finally gives me a call saying he needed my keys to finish the hitch. No apology for the delay, nothing. As far as service, it was fine. I don't know what the average time is to hitch a car but it took about 30 minutes. I rode in the tow truck because I needed to talk to the mechanic & on the ride, just to confirm my suspicion about them incorrectly charging me, I watched the odometer and the distance was in fact 4.6 miles to the point. The fun doesn't stop there! My insurance company calls me to find out how service was so I let them know about the charge and how it took a total of 2.5 hrs to finally get towed from the time of the initial call and the service agent, Pam, let's me know they should never have even charged me at all and that 100% of my towing services are covered up to 50 miles, so I called Angel City again letting them know I was improperly charged and Alex told me there's nothing he can do because my profile only shows coverage up to 5 miles. I initially wanted to give 1 star, but updated to 2 because I was able to call back and get a receipt for my charge. My insurance company is going to reimburse me, but I had to go through the trouble of fronting the bill and submitting a claim. If I am assigned this tow company again, I will request another.

This business is being confused with another company with a similar name out of Fullerton that is…read moreroutinely being dispatched by insurance companies. It's that other company (Angel City Towing vs. Angel's City Towing) that is providing the bad service and taking forever to show up and/or never showing up at all. I feel badly that there are so many negative reviews for this business that are unwarranted, so I wanted to take a few minutes to share my experience in hopes that it will help others. Similar to other reviewers, I also had the experience of waiting over 1.5-2 hours for a tow from when I placed a call to my insurance company's roadside assistance. The person I spoke to at my insurance company said the tow company they'd gotten for me would call to give me an ETA, but unfortunately I didn't get the name of the company from them before we hung up. So after I'd been waiting for over 45 minutes, I tried calling my insurance company back and had to jump through a bunch of hoops to get ahold of a live person again that could finally tell me which company had been dispatched to give me a tow. When I finally get an answer (an hour plus later) they tell me "Angel City Towing", which still has not called me with an ETA. So I do a quick google search and find Angel's City Towing (in El Monte) and assume this must be the right company (based on proximity as I'm stranded between Irwindale and Baldwin Park.) I call their number and get ahold of Mike immediately and he explains what's happening. He even comes out to meet me within 10 minutes of chatting on the phone with him. Mike and his colleague actually waited with me until the guy from Angel City Towing (in Fullerton) finally arrived because Mike is understandably frustrated and curious to see who this other company is that my insurance company (and countless others) are dispatching to their unfortunate customers who need a tow in this area. When the driver from Angel City Towing (in Fullerton) finally shows up (another 30+ minutes later) - a full two hours from when my insurance company had called on them to help, it's a young kid who couldn't care less about how long I've been waiting. He has an unmarked truck, there's no DOT information or any signage listed on the vehicle identifying them as Angel City Towing. When I asked about it, his answer is simply "I'm just the driver". After pressing him a bit more about it, he shows me a photocopy of a DMW title stating that the truck belongs to Angel City Towing out of Fullerton and says they've been in business for less than a year. I asked if he could show me a driver's license as I still didn't feel comfortable giving him my vehicle and he said he didn't have it on him. What?! There was no way I was letting him take my car, so I called my insurance company back to get verification that this was all correct and even they can't verify that this is the company they thought they had contracted. I asked if we could switch over to Mike's company (the actual Angel's City Towing I quickly found on google) and of course insurance has to go through the whole dispatch process again and sadly it didn't work out for us to give Mike the business as he had to go to another job and had already been waiting with me and helping me out for an hour as I tried to get the insurance paperwork switched over. In the end I eventually got a tow from another company my insurance company contracted that was clearly marked, DOT info, etc, but good lord what a nightmare this was due to poor due diligence of my insurance company and the dispatching company that manages all of these tow truck businesses. I feel awful that Mike's company is missing out on business because they're being confused with this other company out of Fullerton and getting all of these terrible reviews that belong to them. Mike's trucks have DOT info, he and his guys are in uniforms and his colleague even helped me with my vehicle (removing the metal & tarp debris that flew towards me on the 605 freeway and got lodged underneath my car to start this whole mess). Pulling that out of the bottom of my car was difficult but necessary so my car would be able to get on the tow truck for the company that finally towed it to my house. I'm so thankful to Mike and his team for their help. My experience with them was 100 percent positive and I absolutely would have given them the business if we hadn't had to deal with all of the insurance & dispatching mess we had to endure. I hope that other company with a similar name out of Fullerton gets kicked off the dispatching service immediately and shut down quickly for providing such terrible service so Mike's business doesn't continue to take on any more of their bad press. Attaching pictures of the company out of Fullerton in hopes that they don't waste anyone else's time and sanity.

On my way to work, my car suddenly turned off while on the freeway so after pulling over, I…read moreimmediately Yelped the closest tow company and found New Creation. Saul answered the phone promptly even though it was super early in the morning, provided a fair quote, and was on time as he said he would be. He got me and my car to where I wanted to go and done in a safe and professional manner. I highly recommend Saul for any unfortunate towing needs! Thanks again Saul!

If you're looking for a towing service around the area go to this awesome man. He got to my…read morelocation super quick and literally saved me a lot of money for what I thought was the radiator. He fixed my car on the spot!

Excellent work, excellent customer service and excellent communication! Will definitely return if…read moreever needed! Thank you!

What a wonderful job the Renew Collision Team did on my Dodge Charger. The car has a few deep…read morescratches and needed a paint job. They were quick and helpful. Assisted me with securing a rental car, and overall my car look brand new again! I highly recommend them!

Uso towing was fantastic and responsive! Throughout the wait, Cannan kept us updated! When they…read morearrived, they were kind, communicative, and most importantly, helpful. I highly recommend this company!

I've used USO towing twice already and Cannan was very professional, very helpful and down to earth…read moreguy. Really enjoyed my experience with them. Highly recommend them and will be using them again in the future.

Reggie is the kindest, most calming man to come tow your car. He genuinely wants to help people…read more He saved me today after a huge accident on National and Venice in Culver City. He just so happened to come across our crash site while on his way to Smart and Final. He pulled over to my poor little wrecked Prius and managed to calm me down and give me a free tow back to an auto repair shop! This is literally the luckiest thing that could have happened - next to not getting injured from the crash. If you need a tow, Reggie is your guy! Seriously, as funny as it sounds, I could not have asked for a more enjoyable and calming tow-experience.

Excellent Service, much appreciated. Had my Nissan GT-R towed and the process was flawless and…read moreresponse time was very quick.

Very unprofessional. They quoted me one price over the phone, but suddenly increased the price…read more This is misleading and unacceptable. I would not recommend this company. Make sure you get the final price in writing before using them.

I give this tow service a 5/5 rating. The only company who actually communicated with me and…read moreunderstood my frustration! Long story short, I had arranged a tow service with bmw and their 3rd party companies since 7am, it's now 4:30 pm, Dennis called me and was able to calm me down for the delay that BMW gave me and assured pick up and delivery of my motorcycle to the dealership of my choice. Dennis in my opinion went above and beyond to make sure my motorcycle gets picked up!! If you're ever in need of a tow! This company is the one! Hands down. I don't care what anybody else says. They came for my bike when every other company made excuses. I'm real sorry you had to deal with my attitude brotha! Thank you Dennis!!