The company was very good to respond and get me a quote, but there proposal came up a little bit…read morehigh.

We were in a real bind. The pest control company that we had been using for about 17 years had gone…read moreAWOL. We called 5 times in 3 weeks, without a return call or sending someone out. We texted, we sent e-mails. Nothing. It was not easy to hire a new company after all that time, but someone we know, who is very picky, said this company was the best. We called at about 10:30 and had someone at the house by 4:30. The technician was friendly, knowledgeable and spent an hour going over our house inside and out. Within 24 hours we saw a big improvement of a problem our other company was working on for about 6 months. We did not take changing companies lightly. But we had to do what we had to do. Two small things to take note. 1.What they use is safe for pets and humans but both my husband and one of my dogs did have a slight reaction to the treatment. 2. They are not cheap. But I guess you get what you paid form Glad we made the switch. Plan on staying with them for a very long time.

They came quickly, started their service and are prompt in all their work…read more Signed up for their service. They're great!

Best service ever!!! They make sure everything is done properly. And even check on you to make…read moresure!!!

They're honest and very helpful in providing information regarding pest control. No pushy sales.read more

They do not show up, but still charge you. My property is gated and the only access to interior…read moreand our backyard is through the house. Five months in a row they did not enter my property, but still charged us for interior and exterior treatment which was never done. I had to complain multiple times, but they continued to do bill $160/mo without doing the treatment. Owner is a nice guy but unable to train his dishonest staff.

First, they never showed up for our scheduled appointment, and I left work early to be there. I…read morenever received a confirmation a few days prior, which I thought was unusual, so I called and texted the day of the appointment to confirm but never received a response. About an hour and a half after my scheduled appointment time, I received a text saying they were at a job that ran too long. Regardless, this felt very unprofessional and unreliable. I also noticed several other negative reviews mentioning similar issues. I found them on Groupon, and they wanted payment upfront before even coming out for the service. I declined because I preferred to meet face-to-face, have them do a walkthrough, and provide a proper quote. Luckily, I did not pay in advance. There are too many reliable companies out there to choose from, and they really need to improve their communication and professionalism. I ultimately decided to go with a well-known, reputable company instead.

Prepaid and bought a Groupon. These people do not answer. My voucher said to email for appointment…read morewhich I didn't like. Ignored my email. I had to Google them and then tried calling them. Left them a voicemail. Did not return my call or voicemail. I tried to text them the next day. Introduced himself as Mike and replied and asked what my voucher number is, gave me a day but not a time that he would come out, and then never replied again. Ghosted. Attempted to reach out 3x after that. No response. Now I'm trying to get my money back.

Once again Native Pest Management has surpassed my expectations!…read more Johnathan the technician that serviced my home today was excellent. He was polite, considerate, and friendly. I wish all companies in Florida were managed as well as this one. Excellent customer service and communication skills. Thank you so much for the great service.

I see some of these comments are a little alarming, but I must say this is a very decent company,…read morewhich I feel is very good with communication because no matter what they always get back to you my special Angel over there is Tyler Wright the gentleman is a man of understanding, patience and compassion and I appreciate his service Thank you, Tyler Wright

Very professional and thorough! Highly recommend. Matthew provided us with excellent guidance on…read morehow to take care of our pests!

We have had a great experience with Native Pest Management. They are dependable and we have no…read moreissues since using them. Michael has done a great job and explains what he is doing and anything we need to be aware of. We appreciate the friendly and great service from their team.

I have been using Bates now for several years and am so pleased with the results…read more Don is my service technician and one couldn't ask for a more qualified, reliable person. He's always on time, pleasant and very efficient. My ant problem solved.

Bates Exterminating sprayed our lawn on 7 Dec 2024 and unknown to me, they added green dye to the…read morespray. Green dye came off the paws of our neighbor's dog on Sunday. On Friday green came off on our dog's paws (had not been out till then). On Christmas day it is still coming off (see pictures). Bates refused to acknowledge it was a long-term problem and refused to do anything about it saying they were not responsible for anything done to our lawn as we had signed an agreement that they were not responsible. We have used their service for 32 years and never that problem before. The owner said he does not need to respond to a complaint filed with the BBB, which I had done on 13 Dec 2024. DO NOT USE THIS COMPANY, THEY REFUSE TO WORK WITH THEIR CUSTOMER.

very professional, friendly and explained the process of getting rid of the ant infestation. So…read morefar so good. it has been a much better experience then i had with Massey. Seems to be working effectively.

Although I didn't need services due to a Cuban Tree Frog problem, the company was quick and…read moreresponsive. Kyle came out to do an inspection and was kind and very knowledgeable. Thank you guys!

Inspector Steve showed up on time and was very knowledgeable. He took his time going over the…read moreentire residence and provided me with a reasonable quotes. I hired Orkin and the first application is Next week. I'll circle back with a second review.

This business is horribly unreliable and continually changes your appointment schedule without your…read moreknowledge. This company is literally the biggest stressor in my life to the point that I stopped using them for pest control on a monthly basis, switched to a seasonal basis, and now have quit them all together. Everyone seems very pleasant, but are absolutely horrible with follow through and no one seems to know where the fault lies. They each blame a different department and the automated scheduling system. I assume it is the manager and no one is able to say that out loud. They will promise you a specific time. And then arbitrarily change it. I've had to have them come out multiple times to service the same area because their technicians do not do a thorough job. Online it says they're open 24 hours, but they are really open around 10 -5. Even if you ask for the earliest time slot and they say 8-10, they get to the office around 8, have a meeting, and then leave around 9. I've never had anyone come earlier than 10ish. I've had to take off so many days of work to accommodate these people. It isn't worth it.