This life insurance company is the worst I have ever encountered. After my wife's and my 10-year…read moreterm policy ended, they increased our rates by an outrageous 800% to 1000%. For the past six months, we have been repeatedly billed, despite calling them at least five times, having our agent contact them multiple times, and myself reaching out directly to their Austin office. I strongly warn everyone to steer clear of this unethical and ungrateful company. They have capitalized off us for thousands of dollars without ever paying a claim, and now, more than six months after canceling the policy, they continue to harass us with bills. Their lack of loyalty and decency is unacceptable.

NLG is an amazing carrier! I have 5 different carrier policies but my IUL with NLG is the best. I…read morelove their technology, I am able to do 98% of things over the app

I had insurance from Progressive before I was referred to Bob Bartlett in beautiful Barre VT. I…read morecannot say enough about these people. From Bob himself to his amazing staff. Anytime I need a quote or need to change something on a car or need to stretch to pay the bill a couple days late. When the rates go up. I'm able to send a text and ask, they will tell me. I've been a customer here for a couple years now. They insure my cars, my business and I get renters. There are so many benefits to having a local insurance agent. I will refer everyone to Bob Bartlett at State Farm. 5 stars, 5 stars. Please keep up the amazing work! Customer for life here.

My insurance carrier of 25 years just sent me a renewal for auto insurance and my renewal was…read moreincreasing several hundred dollars. I halfheartedly thought I should probably shop my insurance and see if I could keep it at 2022 levels. I hopped on State Farm's quote calculator and it looked too good to be true. I clicked the button to have an agent call, and Bob called within 45 minutes. Not only did he lower my combined 2 auto policies and homeowner's policy by $1500. annually, but did it with efficient, friendly service, good advice and confident competence. And the icing on the cake is that he's a local small business owner answering a local phone number who knows our roads and housing stock. Call him! You will be so glad you did. Lee Youngman Orange, VT

Vermont Mutual is now charging a fee to pay online.There is no warning on the bill, Vermont Mutual…read morestates they have no responsibility to inform their customers.

Buyer beware. Our condo association's master insurance policy was with VT Mutual - we've been a…read morepaying customer for at least 15 years (if not more) and never filed a claim until last year. Once we did that, they dropped us as quickly as they could. Now, let's think about this: they've been receiving money from us for many years - in sum total, more than our claim (so they've still made a profit off of us). Additionally, let's not forget all those years they we've been sending them money, money they were free to invest with as they see fit, resulting in even more profit. Yet they didn't do something like increase our premium after we filed a claim - they simply dropped us, forcing us to buy replacement insurance at more than TWICE the cost! Moral of the story: look elsewhere because they WILL drop you if you ever need to use the actual service you're investing in.

I bought my daughter car insurance through this agency. She has a clean driving record and a 2016…read moreToyota Carolla which had been insured through this agency for 3 years (2023-2026). I was quoted $1240 for 6 months and each year I asked if they could move to another carrier and get a better rate. They assured me I had the best rate I could get but it seems really high. Enough I got a quote using compare.com and multiple companies were $1500 vs. $2480! I also got a quote direct from Allstate for similar low rate which is reasonable for this car and driver, and the policy coverage limits are comparable. Do not trust this agency!!!

We're very unhappy with the Hickok and Boardman buyout of Denis, Ricker and Brown insurance in…read moremontpelier. We used to get really good service, always returned calls. Now our rates are out of control and we can't get a callback. If you're a homeowner, look elsewhere as it seems this company can't give us the time of day.

This Insurance was provided by our broker for a new 500k property we purchased. Union Mutual asked…read moreus a to make a number of repairs in the first 30 days. These repairs included some siding, paint some trim and replace a small portion of roof. They also required us to install a $1000 water flow monitoring device. We replaced the siding, painted the trim and sent pictures. We provided proof the roof had been replaced less than 2 years ago by the previous owner. We chose to install new kitchen cabinets, granite countertops and paint the interior. When the inspector came the countertops had not been installed. Union Mutual cancelled our insurance at this point because the risk was too high and we did not by a builders risk policy for the "construction work" They claimed we made no repairs as requested and roof was not replaced. Since our new insurance company did not require the water device we asked for them to reimburse us and were also declined. Union Mutual Lies. Their decision making staff are uneducated in construction and actual risk. A state audit of this company to practice in Maine is recommended.

This insurance company are very unprofessional. When I got a quote from my agent, I paid the bill…read morefor renters insurance and they never gave me my policy number and never sent me any mailings via snail mail or email. These people only cared about the money and not their customer. Steer clear from this company and look elsewhere for any type of insurance. They are not an accredited insurance company.

Super satisfied with the fast response Sarah Clifford gave me with swapping my vehicle! thank you!!read more

Before moving from California to Vermont, we called Ryan at State Farm to see if our belongings…read morewere covered, or if we should opt for the extra insurance the moving company was offering. Ryan told us to NOT get the extra insurance, that 100% of our things were covered--no matter if it was in our home, a moving truck, or anywhere else. We called one more time to get that in writing, and Ryan emailed us our policy coverage, which stated everything was covered. A month later, when our moving truck arrived in Vermont and began unloading, it became clear pretty fast there was going to be a lot of damage. Many of the boxes were crumpled and smashed, we could hear broken glass in them, and my mountain bike was just completely missing. We did an inventory and estimated about $8,000 dollars in damages. I called State Farm to start the process of a claim and they immediately denied it, saying nothing was covered. I called Ryan and he was as surprised as we were. He said there must be some mistake and would get to the bottom of it and call us back. He called the next day and said no, we weren't covered unless we filed a police report. Our things were only covered in the move for "theft and vandalism," which WASN'T included in the paperwork he had emailed us. Ryan of course understood that he had made a big mistake and misinformed us, but there was no recourse except filing a lawsuit. People make mistakes, but this is one of those "you had one job" situations--tell us if it's covered or not. And if you mess up, and admit to messing up, you have to try to make it right. But both he and his boss, Rich, wouldn't (or couldn't) do anything to make it right. Why would anyone pay for this kind of service?