Vermont Mutual is now charging a fee to pay online.There is no warning on the bill, Vermont Mutual…read morestates they have no responsibility to inform their customers.

I have been a Vermont mutual customer since 2021 through my agent, Melcher and Prescott in Laconia,…read moreNH. Since the time that I had to have our house inspected by a third party, I had a negative experience with the inspector, as he failed to show at the agreed to date and time. I complained to both my agent and Vermont mutual and they assigned another inspector, but never apologized for my inconvenience. Just last month I received a notice that another inspector was going to show up to our house, but when I spoke with him about coming, he stated tomorrow, instead of allowing me to arrange a convenient time when I could drive up, as this is our vacation home. I then received a call from our agent who told me this inspection was scheduled because it was my first one according to their records. I told the Melchor and Prescott agent that was incorrect as I had a previous inspection that wasn't recorded by Vermont mutual. I demanded that she get to the bottom this and why my first inspection wasn't recorded. I don't like what transpired, especially the anal comments made by the inspector that I could have explained had he allowed me to be there with him. I'm through with this third rate backwater insurance company and switching carriers.

My auto insurance with Noyles Johnson comes to 160.00 per month. I had been paying this online, and…read morethere was about a 6 dollar few for the credit card transaction. Recently I payed 200.00 in a new format they use called Doxo, and was assinged an 8.23 fee. They put the charge in as a cash advance, so my credit card company charged me an interest fee of 13.74. For paying my monthly charge online last month it cost me 21.97 in fees. I let Noyles know I was not happy about this and got no response. About a month ago, I had asked that my monthly premium he taken out of my checking account as is my mortgage payment. It still has not been done. In the past when I have called Noyles with a simple question Unwound be told to call the agent, who is very overloaded with work. Once I called Noyles to inquire into a new, very common policy, that the staff person had not knowledge of, and decided not to talk to the agent, and find that policy elsewhere. It is my impression that Noyles is very poor managed, with no regard for how they operate and the impact on customers.

I just wanted to share that there are still beautiful hearted people in the world. I spoke with…read moreDiane regarding a business matter and she was the best insurance representative I've ever dealt with. She was extremely helpful. I can't say enough good things about her. It is definitely a breath of fresh air when you get someone on the phone who is willing to help any way they can and provide the BEST customer service they can. I hope this woman wins the lottery!! ;)