This insurance company are very unprofessional. When I got a quote from my agent, I paid the bill for renters insurance and they never gave me my policy number and never sent me any mailings via snail mail or email. These people only cared about the money and not their customer. Steer clear from this company and look elsewhere for any type of insurance. They are not an accredited insurance company. read more

This Insurance was provided by our broker for a new 500k property we purchased. Union Mutual asked us a to make a number of repairs in the first 30 days. These repairs included some siding, paint some trim and replace a small portion of roof. They also required us to install a $1000 water flow monitoring device. We replaced the siding, painted the trim and sent pictures. We provided proof the roof had been replaced less than 2 years ago by the previous owner. We chose to install new kitchen cabinets, granite countertops and paint the interior. When the inspector came the countertops had not been installed. Union Mutual cancelled our insurance at this point because the risk was too high and we did not by a builders risk policy for the "construction work" They claimed we made no repairs as requested and roof was not replaced. Since our new insurance company did not require the water device we asked for them to reimburse us and were also declined. Union Mutual Lies. Their decision making staff are uneducated in construction and actual risk. A state audit of this company to practice in Maine is recommended. read more