HORRIBLE after service.
I bought a Samsung tablet.
The color was faded and the device was really slow.
I returned to the store to see what they could do.
The automatic response the giggling lady told me was that there is nothing she could do, that she was just an employee.
Then she pointed out that it was used and to the no exchange/ no refund policy.
The law states:
"Warranties provided by the law: your rights.
Legal warranties allow you to expect that the electronic device you are buying:
- will serve the purpose for which it was bought;
- will have a reasonable lifetime, given the price paid, the contract, and the conditions of use;
- will not show hidden defects, that is, important defects that were present before the sale, that were not mentioned to you and that you could not have noticed, even if you were observant;
- will conform to the description written in the contract and the advertising, and to the merchant's statements.
You also benefit from the same conditions on a second-hand electronic device purchased from a merchant. In such cases, the fact that the electronic device is used and its wear at the time of purchase must be taken into consideration.
Now, she called the owner 3 times and each time, giggling that there is nothing she can do.
She told me that if there was a defect, they could fix it, so when I asked her to fix it, she again giggled and told me there was nothing she could do, that she was just an employee.
Honestly, she didn't even seem to know how the tablet worked, it was on the home screen and all she did was repeatedly pressed the back button.
Maybe this is a decent store for repairs but DO NOT BUY used devices, they will hide behind the no exchange/no refund policy, while smiling that there is nothing they can do. They might as well put the word "SUCKER" after the policy.
Very disappointed. read more
