This company came to replace a windshield on our Hyundai Tucson on 6/20/23. After completing the…read morejob I realized a piece was missing on the car. I texted and they said they were sorry and would order a new part. After almost 3 months I'm getting ignored by them. There's a reason they only accept cash and fail to give receipts.

These guys went above and beyond to work with me to replace my back window. Very responsive and…read morefair prices.

Everything was perfect from phone call for appointment to actual replacement of windshield…read more Replacement and calibration took about one hour.

Replaced windshield, was a scratch with the replacement and they were swift to get another…read morereplacement installed.

The service itself was completed with no issues. David helped me, and he was kind, efficient, and…read moreprovided an estimated completion time. My car was actually finished a few hours earlier than expected, which I appreciated. However, I was told I couldn't pick it up until 5:45 because that's when the owner would be available. That was frustrating, especially given the circumstances. I had to have a starting device installed due to a legal situation that was handled improperly, so I was already stressed about having to spend this money in the first place. David was very understanding about that, and I truly appreciated his professionalism. Unfortunately, my interaction with the owner was not pleasant. When I spoke with him on the phone, he told me I needed to hurry because he had to "go over things" with me and would be leaving for a few hours. I explained that I didn't need assistance using the device -- I simply needed to pay and pick up my vehicle. When I arrived, he was short and unfriendly. He repeatedly asked if I knew how to use the device, even after I assured him multiple times that I was fine. He then said, "Well, I don't think you'll be able to do it," which felt unnecessary and dismissive. He handed me paperwork to sign with little to no explanation, didn't return my key until I asked for it, and overall made the experience uncomfortable. I walked to my car and started it without any issue. It's disappointing because David provided excellent customer service, and good auto service can be hard to find. However, my interaction with the owner would make me hesitant to return, aside from the required monthly appointments for the device. I hope the owner considers improving customer communication and professionalism, as it would make a big difference in the overall customer experience.

basically a scam shop. They say $55 plus however long it will take them to check your car up to…read morehour and half for total $126. took them first half hour to move my car into the shop. Took half hour for them to check out the car. And then took them half an hour to talk to he ladies while I waited in the shop. In the end they told me exact what I guessed was wrong with the car.

This review is about Premier Autowerks shop in Williamsport, Md. I took my Land Rover there to have…read morethe coil packs replaced. Before the work started, I told them I wanted the old parts; they even have a box to check for that on the paperwork you have to fill out. When I went to get it back, they said they threw the old parts away. I asked them to get it out of the trash. The man walked back and said it was already thrown in the dumpster. I asked him to get it out of the dumpster, and he said the trash company just picked it up. Within the week, I had the same problem with my Land Rover. I went to another mechanic, and he showed me that the parts were not replaced. I paid over $1600 to Premier Autowerks for nothing. I wouldn't take any vehicle there. That place is a joke.

premier was absolutely great. I have a 24 Mercedes-Benz and they did my B. service very well and at…read morea reasonable price compared to the dealership. When my next service comes up again, I will be taking it back to them.

I had a pleasant experience getting an alignment done on my 5 series bmw. They finished quickly and…read moreprice was reasonable. They did up charge me for a specialty alignment and were unable to provide me a spec sheet so I Couldnt even see what was done. I will use them again in The future but might specify my wants before they start the work.

I want to love Ken's. But my experiences are like dealing with two different companies . On one…read moreday they are beyond excellent and cannot do enough to satisfy the customer. And to boot, they do work that no one else would touch. For me, that included a complete rebuild of my 2006 transmission in 2024 in their shop. Yes it was costly but it was not a remanufactured tranny and extended the life of my car. If the engine goes, I'll likely return for an engine rebuild rather than a remanufactured engine. On another day, some basic work that should be simple and easy they seem capable of completely missing the mark. Couple this with their reliance on Metro Motor.com and their BG maintenance recommendations and you have what feels like a very hard sell to get your money. The BG recommendations are like a laundry list of what you MIGHT do to your auto if you had unlimited funds and just wanted to spend freely. There seems to be no rnyme or reason to the recommendations either in milage or elapased time. Don't get me wrong. I don't mind paying premiusm prices (which Ken's is) for premium work. That's the issue. I feel like it's sometimes worth it and other times not. I've reached the consclusion that they will get my more difficult jobs but routine maintenance will be handled elsewhere. I wonder if over time they have changed ownership or have new sales incentives in place. It's a shame. I really want them to be like The Car Talk guys from Boston and only do what's right.

Honest. Helpful. Kind. Clear. 10/10 I had my car towed to…read moreDynamic Auto on Byte Drive during a really stressful situation, and I'm so grateful I ended up there. The team was honest, clear, and incredibly helpful from start to finish. They told me my engine was seized -- a huge job they could have taken on -- but instead, they did the honorable thing and advised me to take it to Chevy so it could be repaired under warranty at no cost to me. They even mentioned they would have to charge me a lot if they did the work, and still encouraged me to go where it would be free. That honesty is rare and so appreciated. Everyone I spoke with on the phone was friendly, understanding, and straightforward. They explained everything clearly and never tried to upsell or take advantage of the situation. Their integrity truly helped me in a very stressful moment. I highly recommend Dynamic Auto for anyone looking for an honest, reliable shop in Frederick. I'll definitely return if I ever need service again.

I took my 2020 Jeep grand Cherokee in for oil change. They told me I had a valve gasket leak…read more They said it was leaking onto my Spark plugs and it need to be taken care of. They told me my extended warranty would not cover it and it would be approximately $2000. They sent me pictures and I sent them to my son who is a master mechanic in another state. He took one look at the pictures and told me they were trying to rip me off that the leak wasn't bad at all. I would not ever recommend this business to anyone if they believe in ripping off customers .

My car window shattered from a rock and they fixed it, cleaned up the glass, and did a fantastic…read morework the same day for the best price. I called around and they were the best !!

These guys went above and beyond! They were incredible! I…read morecame in after being rejected from five other body shops/glass repair shops. My sun roof had come off due to a recall issue ( which I didn't know at the time). All the other shops took one look and said no we can't help or we don't do that and sent me away. No these guys! They took a look, helped me figure out that it was a recall issue, told me who to contact about it, and put a cover over my car... ALL WITHOUT CHARGING ME!!! I can not recommend them more! 10/10 amazing service, I will be back because your honesty and willingness to help was just the best.THANK YOU!!

My wife took here vehicle to isolate an issue with her Yukon and JUST TO LOOK AT IT. Was charged…read moreover $200, in environmental fees and document fees. We will never do business with this dealership.

Awesome service. Haroun helped me out and went above and beyond to make sure I was getting the…read moreappropriate services for my Chevy Colorado. Very clean and comfortable waiting area. Nice clean restrooms. Free refreshments while you wait. Very polite and professional. Highly recommend!