After an unfortunate run in with a deer, I took my 2014 dodge charger to wellers collision center…read more The people over the phone were knowledgeable and wanted to make my experience an easy one and they did. It was easy, easy, easy. There was a problem with my horn and my door lock on the drivers side of the car. I told them about it. They fixed at my convenience, not theirs. There wasn't a run around or anything like it. The work was good and they even cleaned the thing out when they were done. Great experience!

I was extremely pleased and relieved with the work Wellers did on my Mercedes SUV. They were so…read moreprofessional and they made it look as good as new on the outside and inside too! Appreciate the detail as a nice touch. Highly recommend!!

Really great guys and work there. They'll get you in and out of there and know what they're doing…read more Best shop in the area hands-down!

Great people, great results. Referred by my auto insurance agent for a fender bender. While I…read morewas there, I asked for an estimate for some additional work, I thought they were very reasonable and told them to go ahead. I picked it up today and it looked great. They told me they had run into some problems with some rust repair, I held my breath and waited to hear how much more it would be, Guess what, no increase in price. They will not try to rob you and will discuss the repair with you and let you know your options. You get to decide which way you want to go. Ask a question and they will answer it. Ask about the repair and they will explain everything to you. They can even help you get a rental if you need one. Customer service is primary here and practiced every day. I will go back to them if I need autobody repair again. They worked on a 2010 Ford club wagon for me, it wasn't a matchbox car. They did some body work, some paint work, and some custom work. 5 star+ service. Thank you, James.

A God-send! The man, Dave, is an endangered species! HE CARES! He was in the loop when my…read morenightmare with Geico insurance started, commiserated with the ungodly treatment and when I picked up my car after 2 months of &$#@! I discovered that my car was factory fresh! The paint damage on the other side of the car was gone; the right-turn signal light had been replaced and, while not sure, the windshield wipers were new; the whole car runs and operates as if something has been fixed inside. NOW - none of this was on the repair order ... take a second and remind yourself, if you are reading this, that this is 2022 and I'm praising God that there are still good people on the planet. Maybe you will too!

They did an amazing job on my Honda. It's absolutely beautiful! I will never go anywhere else…read moreagain. And very reasonably priced!!!

RNR did really awesome work on my car. It's like my car was never even in an accident. Sometimes…read moreyou find when you have an insurance claim, a shop will take forever to finish your car, not RNR, they are honest! their service is very very quick, I was in and out for the estimate and when I picked up my car. The gentleman at the front are very kind. Another pro is that they offer overnight drop offs for your car, I didn't have to use that, but it's a convenient thing to mention. Hopefully I don't need to, but if I ever need body work on my car again, I will be taking it to RNR. Thanks guys! *will edit after I take some pics*

Expected date was Monday received a call on Friday to pick up my vehicle early. Quality, customer…read moreservice, color matching, was all top notch. Nothing but happy with the results!

I was involved in a small accident in March where the other driver was at fault. There were some…read moreinsurance delays for a couple of weeks and my car was fully operable (safely) during this time and was checked out by my mechanic. The driver at fault had GEICO and since they accepted responsibility I worked with them in having an estimate done on my vehicle and this was one of their approved shops so I dropped my car off. Because the car was an older car and not very common (2012 Suzuki Kizashi) I felt there was a possibility that the cost of parts may result in the car being declared a total loss so while I was checking the car in I specifically told them that if this ended up being the case I would be retaining the vehicle. After a few days Enterprise contacted me saying they were told that my car was a total loss and asked if I wanted to purchase a vehicle from them so I immediately called the garage and asked what the status was and they said, yes, it was likely totaled but that wasn't official yet. I again told them that I was going to be retaining the vehicle and I was immediately berated and told that I absolutely wouldn't want to do that and if I chose to do that I would have to pay them to put the car back together. This was the first I had heard of them even taking my car apart. I called GEICO and they informed me that if I wanted to retain the car that I would be able to receive the car back in the same condition that I dropped the car off in and explained that they do require some dismantling of vehicles but that GEICO pays the garage for this including the cost to reassemble in the event that a customer retains their vehicle. This began a lot of back and forth between GEICO, Caliber, and myself and it went on for an extended period of time without any real clear indication of what the situation was but GEICO and I worked together on finalizing the claim and valuation of the vehicle. It was decided that the vehicle was in an operable state in West Virginia (where I live) and that issuing a cosmetic only loss was appropriate based on GEICO's review of the car (this was also confirmed by my mechanic who is not related to Caliber). I called again to confirm that Caliber was going to put my vehicle back together and they said "we will take care of it". A couple days later GEICO and I reached an agreement on the car valuation and buy back costs and I was given the paperwork to sign and the label for me to ship my title to GEICO so that they could issue the cosmetic loss title (this is a total loss vehicle in WV that is legally allowed to be registered and operate). Before sending the title off I called Caliber one last time, told them I was about to sign everything and that I would be stopping in the following day to pick up the car and even specifically asked them the direct question "It's assembled and ready to be safely driven" and I was again told "It's completely ready for you". The title was sent and the next day I got a ride to Hagerstown to pick up my vehicle. Upon arriving I found that the entire front end of my car was just gone. I asked them why it wasn't put together and they said that they didn't have the parts. I was completely stunned.... Where are they? They told me they disposed of them. Some of the parts they disposed include the bumper cover (it was damaged but usable), both fog lights (undamaged in the accident), both the upper and lower grills (again, undamaged), etc. At this point it became obvious that they were buying their time until I signed the paperwork with GEICO to complete the claim before telling me what actually had happened. From the first time I called after dropping my car off they had disposed of (maybe even sold) the parts they removed from my vehicle and it's pretty apparent the reason why I was berated about wanting to retain my car was because they knew they had screwed up but, still, they didn't tell me what they did. At this point they said I could drive the vehicle but I had to sign a paper saying that I acknowledged that the vehicle was unsafe to drive (complete opposite of what I was told just the day before on the phone). After some arguing they decided to tow my car to my mechanic and once that was done I began talking with my own insurance company as well as GEICO about the situation. The process took a while but ultimately GEICO decided that the garage had been wrong and told me that Caliber owed me the value of the parts that they disposed of and told me that I would be receiving a call from Caliber. After a week I had not heard from them and called GEICO back and they were also upset at this point because, as she told me, even if GEICO took ownership of the car the value of those parts would then be owed to GEICO. Ultimately I never did hear from Caliber again and GEICO took ownership of the vehicle and gave me an additional payout. Caliber never took ownership at all.

I took my Toyota Tacoma to Caliber Collision for damage received getting hit my a drunk driver. My…read moremood was pretty sour in the beginning. Ryan and the rest of their team worked with me and made a crappy situation as good as possible. They were very responsive with details and even with a delay on parts I was pleased with the timeliness of completion. Ryan even did some minor extra work for me so my truck looked amazing when all said and done. I have tried 2 other shops in Haggerstown (is getting hit in Hagerstown common?) and this is the shop I will be going to in the future. Cant recommend enough.

I thought i needed a whole painting done, but owner did goof off and in less than a minute scratch…read morewas gone. No money needed. This man has class. I would tell anyone to do business with him. Thank you maaco man.

My 2003 Volkswagon Jetts TDI was starting to rust pretty badly on the front fenders. I was able to…read morecall around, buy and replace the fenders myself. The new fenders came flat black and surely did not match my silver car. I could have either had the new fenders painted silver to match my existing color (which would not have matched my old silver paint color) or get a new paint job. I decided to go black with a new paint job. The Hagerstown Maaco did a great job fixing a few other rust spots and making it look so nice with the new paint that people think that I bought a new car. I got a good price, it took less than a week and I could not be happier. BTW, this is the 3rd car that this Maaco has painted for me in the last 20 years. Jim G 2003 Diesel Jetta with 222K

I've had detailing done from other places before and there'd always be a couple things i'd find…read morethat'd make me regret my decision. I'm glad to say that my experience with Cory and his team was leaps and bounds better. Not a single nook and cranny was left unchecked inside and out. I couldn't find anything to complain or nitpick about as we do a walk around and he talks me through the work they did and the guarantee from their labor and the materials they used. They make having your vehicle detailed feel like a complete investment rather than a cost. Just as a comparison the first picture was back from the very day i first got my car, and the 2nd was after Cory worked on it. The difference is just astounding. Would definitely recommend them to anyone looking to invest in their vehicle.

I just moved to Hagerstown and desperately needed my car detailed. I knew I had mold in my car and…read moreit smelled so bad :( they completely turned my car around. I bought my car used and now it looks better than it did when I first got it. I almost didn't think it was my car when I walked up because it looked so good. My fiancé's car is going to their shop next week!! HIGHLY RECOMMEND!

Mace made our mishap less stressful. Mace worked directly with the insurance company and with the…read morerental car company. So basic all we had to do was drop off our car and pick up the car when it was finished. The car was done quickly and looked great. I hope to never be in another accident but in the event we our mace would be my 1st choice.

The work done on my car was flawless. The guys in the shop did truly great work. The customer…read moreservice I received was severely lacking. I had my car towed and did not follow the tow truck. When I spoke with Chris, who is the manager, over the phone I was yelled at about where the car was left, and some issues with the car that I was not aware of. I understood where his frustration came from but nobody, especially management, should be yelling at customers. When I addressed this with Chris later I did get an apology after several excuses. If it was not for this experience I would be back. Because of this, I will not.