This hotel has unfortunately deteriorated over the course of two years. I have stayed twice at…read morethis place, once two years ago, and now. Here are my issues: 1) The front desk staff apparently do not understand requests of guests, or do not care to provide information. 2) If you are not part of a tour group they do not pay attention to you 3) How can an Italian restaurant, in Italy, screw up Italian food?? The Italian food served in the hotel restaurant was not even edible. Forget about it being good. I was just judging on it being edible. I was not expecting much given that it is a hotel restaurant. 4) Also, how can they run a hotel when there is no shower curtain on the shower in my room? I called and asked for one, and either they did not understand, or did not care. Anyway, since I was just staying one night because of my flight out of Florence Airport early the next morning, I will not say much more. The only thing going for this hotel is the location, and proximity to Aeropuerto di Firenze (Peretola Airport). I would not stay at this place more then one night, unless I had no choice.

Pretty good hotel!…read more Rooms were clean and modernly furnished. Bathrooms were huge and bed/ pillows super comfy. Front desk staff was very helpful. Breakfast is included and is pretty good (continental buffet with italian cornetti and espresso) Only issue is that if you're actually touring Florence this hotel is pretty far away (25min by car). Not a problem for us a this was our last night before getting on the road the morning after.

From the owner: iH Hotels Firenze Business has 72 rooms elegantly furnished in a classic style where you can enjoy…read morespecial care for details and for the pleasure of welcoming our guests. If you wish to visit the Cradle of the Renaissance without incurring the city's hectic rhythm, iH Hotels Firenze Business is the perfect place where relaxation and harmony will welcome you right away! The hotel is just 9 km from the historic center.

Disclaimer: it got the job done. If you're looking for a place to shower and sleep, it's great…read more However, this hotel presents as an upscale, modern establishment and it's not. It's similar to a building that was flipped. The space in the rooms and bathrooms are ridiculously small. The bathroom door couldn't open all the way without hitting the shower and the sink cuts off most of the bathroom. The staff boasts about their restaurant, but was out of almost every meal listed on the menu because they are prepped the day or two before. The only reason it got two stars was that the cocktails were very good.

Never stay here. Rude and obstreperous management, bare bones amenities but noisy train out back…read morewill keep you from getting the sleep you need.

We stayed at Hotel Spadai and had a wonderful check-in experience. The staff was friendly and…read moreaccommodating. When we got to our room, we loved the view overlooking the street, just one block from the Florence Cathedral. The room was very comfortable, especially after arriving in the rain. As we explored the city, we spoke with Noemi at check-in and asked about the spa services they offered. She was a good listener and helped decide on a package. We looked through the brochure, and she recommended booking in advance to ensure availability. We decided on the €295 couples package, which included a couples massage 30 min/each. The private spa would be booked for two hours total. We booked it for the following day, and she informed us that cancellations were not allowed within 24 hours. Not only was the hotel stay excellent and the service top-tier, but the spa experience was on another level of luxury. We were escorted to a private spa area that included a jacuzzi, sauna, steam room, bathroom, shower, robe and slippers. The massage therapists each gave us a relaxing 30-minute massage. Snacks, berries, and wine were also included. We chose to have them delivered to our room afterwards but you can have it during your spa allotted time. I must say, for any special occasion, this experience is absolutely worth it! Besides the comfortable room and friendly staff, the spa treatment was hands down the highlight of our stay. I can say with certainty that when I return to Florence, I wouldn't be able to stay anywhere else.

Excellent hotel, 150 yards from the Duomo. One of the nicest hotels we have ever stayed at. Staff…read moreis fantastic, super friendly and everyone had a least a little English, at least enough to communicate. Best bed linens to be found, we had great nights rest every day. The included breakfast was also outstanding. We enjoyed a Spa appointment, wish we could have included a massage, but that was not available. Steam shower and sauna were great to rejuvenate after 8 miles of walking in Florence. We will be back again.

The Hilton Florence Metropole is a decent hotel not far from FLR airport. The surrounding area does…read morenot present well, nevertheless we always felt safe. We reserved a standard king bed room and received a complimentary upgrade to a "nicer" king bed room. Nicer I guess because it was a corner room with a "better view" but not much else was different to the standard king bed room. The common areas are beautifully decorated and well maintained. Front Desk staff were always informative and helpful. The Executive Lounge, with indoor and outdoor seating, was always stocked with snacks, drinks, and small bites. We had dinner in the restaurant there and it was just ok. Not bad but also not very good. The servers, though, were very attentive and friendly. We did take advantage of the complimentary shuttle provided and were dropped off at the local train stop, just across the street from a mall. When we returned later that evening, I called the hotel to let them know we were back at the same drop-off location, but we still had to wait about 40 minutes for the driver to pick us up. Not a major inconvenience, until the rain started falling. Thankfully it was very light rain but there's no place to seek shelter at that drop-off location. Overall, we enjoyed our stay in Florence but will definitely stay somewhere else if we do return. As for the local train, it was very easy and inexpensive. About €1.70 per person each way, and it took us straight to the main station, Santa Maria Novella (S.M. Novella) where we enjoyed walking around, visiting the Duomo, and stopping for a most enjoyable lunch and delicious gelato.

This is not what you'd expect from a Hilton. It's an okay hotel but shouldn't be called a Hilton…read more The beds are tiny and don't have sheets on them, just comforters. Another thing is they don't supply you with enough soap. When you ask for another bar of soap they take the second one when they come through the room to clean. Odd. The shuttle is hit or miss and the guy makes his own schedule. With the location so far from things expect to pay for cabs. I will say though if you're looking for an affordable place and just a place to sleep it'll do.

Nice hotel . Great location. Needs a little better outside maintenance. Across from museum.read more

my rating is PURELY on customer service. my friends and I had a terrible and very unsafe situation…read morehappen and we needed somewhere safe to use WiFi and figure out what to do next. the front desk man, who spoke little English, did the absolute MOST to help us out. researched train schedules, offered the WiFi password, and even let us sit in the waiting room to calm down and figure out our next plan of action. we even heard him learning a few phrases in English to help better assist us. this man genuinely saved me and my friends lives that night for who knows what would've happened if he had turned us away. amazing service. If we had needed a place to stay for overnight, I would've picked this place in a heartbeat because of this fantastic gentleman.

This hotel is an old fortress from the 12th century that was transformed into a countryside villa…read moreduring the renaissance with beautiful fresco on all the walls dating early 19th century. The place is unique you would find few hotels that authentic anywhere in the world! Of course if you like only recent hotels with all the modern comfort this might not be the place you would look for, the furniture are quite old, there is no elevator so you have to go up a very steep stair etc... but if you like old places this is for you! Additionally the countess of Villoresi is delightful.