The staff at the front desk was very accommodating. Super close to the train station which is a major bonus. Wifi was free and fast. There were a couple things however that made the stay unpleasant. The room had a very musky odor. It smelled fresh after room service came but that odor came back shortly after. The shower SUCKED. Not only did it take a while for the water to get to a decent temperature, but the pressure was basically non-existent. The sweet bar did not open until 11:30am.... I believe. Tried to go there one morning for a shot of espresso. They do offer breakfast, but there's a charge. There's also a mini bar in the room, at a cost. We removed the stuff and used the mini fridge to store water bottles we purchased nearby. read more

See all

Best hotel and hotel breakfast my mom and I had on our 2-week, 5-city Italy trip! We didn't get breakfast each morning because we thought the price was 15euros/day/person, but it was 15euros/day/2 people total! What a steal! Great location across the street from the train station (and bus tours to Cinque Terre!) and walking distance to everything we could want, including a Carrefour grocery store around the corner on the same block (it was a curved street.) Hotel was large and modern and clean. read more

See all

This location is right across the street from an entrance to the train station. My first visit to Firenze, in 1981, this area was really run down and didn't feel safe. Now it's a great location and feels safe. We could walk everywhere from there. Bus service was also available right outside. There's a Carrefour grocery in the same block, around the corner if you want any water or snacks. The hotel feels very updated and the bathroom was large. We didn't have much of the problem of water leaking all over the floor from the shower. The TV was very large and we watched BBC. There is also a hot water pot in the room, with instant coffee and tea bags. Breakfast was good for only 7.50 Euros per person per day. The room was also not expensive. The real negative about our room was the lack of ventilation. We turned the temperature down and the fan to high but it didn't help. We opened the window, but had to close it at night because if street noise. I don't sleep as well when it's really stuffy in the room. If air conditioning is on during the summer, this would be 5 stars. read more

We stayed here for 2 nights while in Florence. The rooms were nice! We had a great view of the city. The bathrooms were spacious and the shower was pretty big! The location was SO convenient to the train station (literally right across the street). The main Florence attractions were about .5 miles away (~10-15 min walk) - not bad at all. The elevators were a pretty small and definitely not handicap accessible. read more

There is a young lady who works there named Eleonora I believe and she was so absolutely wonderful. She works at the front desk and embodies every single aspect of customer service. She spoke English to us and she went above and beyond when we did not get our luggage. Our room was noisy but it's not her fault. Otherwise the hotel is affordable and convenient. As for a room in the back and not facing the stazione unless you enjoy hearing trains and crowds all night long. read more

TERRIBLE HOTEL AND A COMPLETE SCAM! DO NOT STAY HERE!!! They refuse to give us a refund when we didn't stay a single night in the hotel! Their rooms smell moldy and they ruined our honeymoon!!! I came here on my honeymoon, checked in on 5/17 and was greeted with an unfriendly front desk agent. When we got up to the room, the room reeked of body odor (skunky, moldy scent). We immediately opened the windows and tried to air it out but it just lingered and did not go away so we came back down to the front desk with our bags. We told the agent the issue and he asked us to wait while he went up to the room to investigate. Moments later, he came back down with room keys and said our room was "ready" to which i asked if we were in the same room. He responded yes and so i had my husband wait in the lobby while i went up alone to see if the smell was gone. When i entered the room, it had the same foul scent along with a chemical scent over it.. as if someone sprayed air freshener over the room to mask the scent. This was incredibly insulting to think we wouldn't notice it so i went back down to the lobby and told the agent the smell was still there and we'd like another room. He stated they were "completely booked" so i asked if we could move to their sister property because the smell is unbearable for us. He said they didn't have anything available for the night but he will check and gave us complementary drink vouchers for the bar while we wait but we were too tired from our travels to even have a cocktail so we just sat in the lobby. About 30 minutes later, the "manager" told us there was a new room available and to go with him to inspect the room. I followed him up into the new room and the same scent was present. The floor of the room had a hole in it and the edges of the wallpaper of the room were peeling. I asked the manager if he could smell what i smelled and he stated that "i can smell something but it's not a dirty smell. I am familiar to the smell." I have no idea what that even meant but i knew i could not be in that room for another minute. The oddest thing is that the scent was only present in the rooms and not the hallways. We went back down to the lobby and told the agent that we could not stay in their rooms because of the foul smell and to please refund our stay. He issued our refund for our daily resort fee but said he'd have to wait until the morning to figure out the refund for our entire stay that we paid for already. This hotel scammed us, we didn't stay a single night there, took our money and refused to refund us, stating that we never filed a complaint!!! If they pulled surveillance which we have asked for them to look at the footage of that night when we arrived, it'll show who helped us and prove that we never stayed in their hotel and that we were unhappy and left with our luggages. This hotel really gives off a careless vibe with staff that are unsympathetic and arrogant. I can't remember the names of the staff that helped us but they were both men with glasses, one had brown hair, another one had salt and pepper grey hair. The hotel keeps stating that because there were no formal complaints of the smell and they "can't figure out who helped us", they will not give us a refund. I sent them a video of the room with the hole on the floor and the peeling of the wallpaper (could be a sign where the moldy body odor scent was coming from?) but it was not sufficient as proof. If they looked on their cameras or even their schedule on who worked the evening of 5/17, they'd narrow down to who helped us and figure out what happened..but they told us they have no clue who worked that night and because my husband and i didn't make a scene and threw a tantrum about our rooms, they don't have a formal complaint documented for them to recollect what happened. At the end of the day, this hotel is dishonest and just want to take your money. Thanks for ruining our honeymoon and leaving a bad smell in our noses! (Hotel confirmation # R4114663105) read more

Very dissatisfied with this hotel. There was no WiFi and when we asked serval times and said we could not connect the staff just said it works and that no one else said anything. I guess more people have to have it not work for it to matter. The hotel was overpriced for what it was. Not a lot of amenities and really disappointed they weren't helpful about the WiFi. read more

This hotel deserves more than 3 stars! Location: it's right across the train station which I loved because I walked there, luggage and all. Staff: professional and helpful! Room: they are very modern and with wood floors. Great if you're sensitive to older carpets. I loved the decor and sense of style. They also had channels in English, which my hotel in Rome didn't! I enjoyed that :) The bar and breakfast areas upstairs are nice! This hotel is so much nicer inside than it looks given the location right by the train station. read more

See all

Only gets two stars because of its ideal location. There's a subtle hint of farts in the air at all time. Like the kind of subtle that makes you think, "maybe it's there, maybe it's not", and you're never quite sure until somebody else asks the inevitable, "do you smell a fart?" Their wi-fi also must be divided into zones, as sometimes it works and sometimes it doesn't. It probably worked from my room about 30% of the time I was there. They have blazing speeds of 3 mbps download... Also, the showers in some of the rooms are very poorly designed. No doors combined with small space equals flooded bathroom after every shower. I think if they just took care of the farts, the experience wouldn't have been as bad. But when you're walking through the hallway repeatedly trying to get a wifi signal, or find more towels for your flooded bathroom, and on top of your frustration you're assaulted with rancid fart smell, it just really brings your whole experience down. read more

What a beautiful hotel! All of the staff was so nice, but we especially loved the host and servers during breakfast. So helpful and accommodating​, even when my husband's coffee order was a little more complicated than they are used to in Italia! And the breakfast was amazing -- the blueberry torta was probably my favorite, but the fresh fruit, cream-filled​ croissants, eggs, various bakery treats, and so many more items were perfect for fueling​ us up for a day of exploration. The crew at the front desk was always pleasant and genuinely cared about our experience​. And the gentleman who helped get all of our luggage upstairs (and there was a LOT), was fast and efficient, and so helpful! The only hiccup we ran across was the water going out during one of the days, but the staff made it top priority to get this resolved as quickly as possible. It was a great experience​! read more

So my wife and I decided to do the train\backpack mode of travel for the ground part of our Italy 2017 tour. The Hotel Ambasciatori was booked for us by our travel agent and boy did that earn her a tip. We disembarked the train from Venice a little tired and needing to refresh. The hotel is literally a 3 minute walk from the train station (if that). The staff was so nice and graciously responded to my horrible Italian with near perfect English. They had us checked in and within minutes I was standing in one of the most awesome hot, refreshing showers in all of Italy. After getting straightened out ... we stopped by the upper bar for a drink. Little pricey but hey ... When in Florence .... and seriously .. if you're going to knock a nice hotel because of bar prices, maybe you should have gone to the biggest ball of string for vacation .... My only point of mentioning this is to let travelers know ... Anyway ... The hotel is within walking distance to the center of Florence which is also a huge plus. Unfortunately we only stayed here one night. We definitely plan to come back to Florence and it's really nice to know I don't have to look for a hotel because my fellow travelers .... I've already found it. I give this place a well deserved 5 read more

We checked in here for 3 nights for our honeymoon. Positives: very modern & clean hotel, mattress was comfortable, blow dryer provided, shower was great, very cool bar area. Negatives: view is either of the bus station or the train station (if you are looking for a hotel with a view this is not for you), wifi is horrible in the rooms (continuously cuts in & out and you have to keep logging back in), the pillows are horrible & flat, free breakfast is bleh, draining in bathroom sink is bad. I would give this hotel a 3.5. When I come to Florence again, I would not stay here though, only because.. I would stay at one of the more Italian feelings hotels away from the train station with a better view. read more

Hotel Ambasciatori - Our view of the bus station - Hotels Near Me - Florence, FI

See all

Wow. Our bartender Sami is down. Great Mojitos strawberry must try!!!! Ask for it! We loved it!

The breakfast here appeared to consist of last night's dinner and some undercooked eggs. Staff were not adept at handling anything remotely resembling a crowd. The location is good. And there's a really cool chair in the lobby. Our room was pretty small -- I'm not one of those tourists that expects big ol' American accommodations, but it was definitely the smallest room of any of the 5 places we stayed during our trip, and we had 3 people in the room so it got pretty cramped. The hotel bar's happy hour was a real mystery - my brother and I went, and there was all this food sitting out that looked like it had been there for hours, but no one around. Not very happy. So we went to the pizza place next door for a 2 Euro shot of Sambuca and were very pleased with our decision. I don't recommend this hotel unless you just want to be really close to the train. The Ambasciatori in Venice also sucked, just for the record. Maybe ambassadors have really low expectations? read more

Great hotel directly across from the train station super easy checkin. Staff provides a small booklet of their favorite places in each sector if the city. Buffet equally great. The best is the shower truly outstanding. Not to be missed. read more

Good hotel in a convenient location. Our room was very clean and spacious. We had a terrace with a view of the duomo. There are some very good restaurants on the same block. The breakfast was not very good and the wi-fi only worked in the middle of the night. read more

Lovely experience--convenient location, clean, modern rooms, great service and very nice buffet breakfast--only disappointment was the room was on the small side for two people. read more

I think the only reason you might want to stay in this hotel is if you absolutely must be next to the train station. Otherwise, the proximity to the station means that your hotel room will be loud and smelly if you choose to open the door/windows to the balcony. The a/c hardly worked and it was extremely hot in the 3 rooms our party booked. Our TV didn't work and properly and our hair dryer was broken. If you book a room at this hotel, bring your own toiletries as the only ones provided are shampoo and shower caps. The breakfast is just ok and you have to sit in the basement (with no natural lighting) to eat. read more

Just left a 5 day stay here. I would highly recommend staying here. It is across the street from the train station, and the breakfast the hotel offers goes above and beyond on filling you up. And the rooms are spacious and the modern decor fits just right. The staff here was great and very helpful the whole stay. Can't wait to go back. Only negative I have to say is that the hotel lounge did not allow us to bring some drinks from our room to ring in the new year. read more

Good hotel, nicely furnished, very similar to an American hotel in terms of size and what you're going to find in it. Not exactly oozing with character, a fairly busy place that has lots of tour groups moving through, but the breakfast was good and pretty decent and the location was awesome. We ended up taking trains in and out of the city and it was super close to the train station. On the other hand, contrary to almost any other city in the world, it was also definitely NOT in a seedy part of town because of that fact, the restaurant scene right beside the hotel was actually awesome, and it was very very close to the duomo (we could see it from our room)" and everywhere you want to be as a tourist. Similarly, we spent our last night taking a five minute walk down to the river which was beautiful and trés romantic. We were in room 239. Good hotel, very clean, not a lot of character, free wifi, somewhat slow service but good enough, appropriate front desk staff, and wins out for a great location. I will note that we also stayed at hotel UNA Vittoria on the other night we were in Florence, and we personally liked that hotel much better since it's location was in a much more quaint, not tourist dominated, and truly beautiful part of the city. However, if the price is high there or you're not able to make it to that area for scheduling reasons, you're right beside transportation and tourism in a very reasonable hotel with the Ambasciatori, but don't expect the most romantic of locales. read more

The only thing I enjoyed about this hotel was how close it is to everything. HOWEVER all the hotels are very close to everything in this area. You turn the corner and there's a hotel on every block. The bed was 2 beds just pushed together with a sheet over it so you fall into this awkward position. And besides that the bed is overall just not comfortable. The pillows are hard as rocks and flat as paper, the throw pillows are more comfortable. Even tho breakfast is included don't waste your time the sausage was a CUT UP HOT DOG. Like a Nathan's hot dog cut up. The eggs tasted weird and the croissant tasted like it was out of a plastic bag that sat over night. The orange juice tasted like it was watered down cause they wanted to save money. I guess I got spoiled at the hotel in Rome. The shower drain was clogged and when I told the people at the desk about it they just kind of laughed. I don't know if they are doing work on the hotel cause the hall smells like sewage. This is an ultimate don't judge a book by its cover. The photos look beautiful but the hotel is not good. If i wasn't on a fixed tour I would change hotels. Let's just say if I come back to Florence I defiantly will not be staying here. read more