I booked this hotel last minute at 1am. I booked based on reviews. Now there are a few things I must say it is NOT your typical hotel no boutique no BnB I can't explain it. I checked in the hotel very late the caretaker was helpful and nice. He even lugged my heavy ass luggage to my room. Getting to rooms is where it starts to get weird ... it's like you have to leave bread crumbs down to make sure you find your way back to where you started. Literally out down over through up turn left right I was like wtf where am I going. Yes it is a very old hotel or whatever. It is like a scary movie I felt Norman Bates or Jack Nicholson was waiting for me at any second. The place is huge and very very eclectic. It's very unique I mean if it were a house I would love to live there because of the uniqueness. But I have to admit pretty spooky at night but the room is comfortable clean the AC blasted water pressure cool. I find in Europe most Queen beds are twins together so that didn't bother me the tub was clean I didn't have to wear shower shoes. The only drawback was NO IRON so most of my clothes I wore stretched since I couldn't iron. No coffee machine it had a fridge. They mentioned something about misquotes but I didn't have an issue. All in all it is different yet cool and very close to a lot of stuff. read more

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This was our second time staying here in the last 3 months, total of 3 nights. We absolutely loved the stays and the interactions with our lovely hotel staff! Although we had a number of non-standard needs due to multiple family members arriving at different days and times, everything went very smoothly and the staff were gracious and accommodating. Special thanks to Erika and Laura who helped us set up some storage for our luggage for the several hours post-checkout as well as arranging a cab for travel outside the city. Really everyone was super helpful and we intend to return at the next opportunity! The hotel itself is also fantastic and represents the classical Italian aesthetic ina very appealing way. Good WiFi, excellent breakfast buffet, no hotel restaurant but super nice courtyard. Reasonable cost, 10 minute walk to the Duomo and Central Market. Decent AC and bathrooms! Thanks for the experience Hotel Monna Lisa! read more

LOVE this place! This is the perfect vintage hotel to stay at in such a beautifully vintage city. It was cozy. The staff was more than friendly. Also the breakfast was absolutely delicious! I would highly recommend this place. read more

Monna Lisa - My breakfast assortment taken from the breakfast buffet. - Hotels Near Me - Florence, FI

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I absolutely LOVED the hotel front desk people and the grounds were beautiful but wow the service at breakfast really ruined this hotel for me. We took the time to circle our breakfast menu the night before but when it came to getting our food the orders were wrong 4 days in a row...Great hotel otherwise if you don't care about breakfast! read more

Gorgeous Hotel with an amazing friendly staff. The manager is a nice man came out to greet us. I can't say enough about there garden and there breakfast! Delicious. The chocolate crosswinds and there cappuccino is to die for ...... The rooms are small but very comfortable and beautiful antique Italian furniture. read more

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We have travelled all over the world and have stayed in the finest places. The Monna Lise ranks with the best! In a busy noisy city like Florence this wonderful hotel offers you a quiet and peaceful location that is a 15 minute walk from the Duomo. It has a beautiful outdoor area that is wonderfully landscapes where you can sit and have a coffee or a drink form the cutest little bar you have ever seen, The rooms offer you everything you could want including windows that open to the garden, The breakfast, which is included, has a wonderful variety, plentiful, great service and delicious The staff is 1st class, hospitable, knowledgeable, efficient and nothing is is an effort for them in order to please you. Want a real treat and a memorable stay in Florence at a boutique hotel?.....it's THE Monna Lisa!!! read more

For what it lacks in modern convinces it more than makes up for in charm. The Monna Lisa is located just blocks away from Piazza del Duomo and walking distance to all the major tourist sites in town. We spent 2 nights at the Monna Lisa and enjoyed our stay. It is an older hotel but is well maintained the air conditioning worked fine in the humid days of July. The morning continental breakfast was better than most. The front office staff was very professional, fluent in English and helpful throughout our stay. You can certainly find nicer places to stay in Florence but for the price the Monna Lisa is worth consideration if you're traveling on a budget. read more

When arriving at the Mona Lisa-it was a breath of fresh air. All staff made my sister and I feel welcome, almost as if we were right at home. Between the many lounging areas- rose gardens- and amazing art work. We both were in "aw" Great location!!! English speaking staff- The only downfall ( for me ) was the wifi was alittle touchy BUT it still worked! This a def. MUST stay! I will be back read more

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We enjoyed the style and customer service at this hotel. The staff was above and beyond with their friendliness and helpful suggestions. It's also a great location. We stayed at three locations on our Italy vacation and this was by far our favorite hotel - mainly because the people were so nice. read more

First time in Florence! We've had a great experience here at the Monna Lisa! For the location and fee for room excellent value! It is an older hotel, bathrooms were updated and very clean, old plumbing (shower drained very slow), run water through bidet daily if u get a sewer smell! Vincenzo in the hotel bar made our stay here great! For a 700 year old former Palace, we've been satisfied! Very memorable stay! Can't wait to come back! read more

Monna Lisa - Hotels Near Me - Florence, FI

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This hotel was so, so lovely! I took a train in from Milan and was not feeling so well and very tired after a long day of traveling, so took a cab to the hotel. He knew exactly where it was and a quick trip...but it is also very walkable; I walked back for my train home with a backpack, no issues, in under 20 minutes. The desk staff all spoke perfect English and the grounds are beautiful. There is a large entry way the provides some privacy for the lobby and rooms, so you are not right on the sound. I was checked into the front room right off the lobby and never had any issues with noise. The lady that checked me in and was mainly working at the desk noticed that I seemed a bit lethargic and was very nice about asking how I felt and if I needed anything. The bed was comfortable and the room was HUGE by European standards. Bathroom also was fairly large. While the wifi on the public grounds is free, it did cost money in the rooms, but I was able to pick up a decent free signal from my room. The breakfast in the morning was varied and good for a quick bite to start the day. One afternoon when I was feeling especially bad, I spent a few hours in the garden out back. So green with lemon trees and birds chirping. Just wish the benches were more comfortable! It was a very short walk to the Duomo and so many gelato options! The price was a bargain for all of its features. tl;dr: Great location, staff, and rooms. Absolutely adore this place, would happily return and have recommended it to so many friends. read more

This hotel has it all if you have plans to visit Florence. Perfect location close to all the main tourist sites, which are overwhelming in number. The charm and artwork will knock you out. Just fabulous and an easy five star rating. The staff is so accommodating they should train others in hospitality. Their assistance with train and hotel tickets, direction,etc and all withgreat humor. A special shout out must go to Regina and Jason at the front desk. Amazing customer care. Count your lucky stars if you get to stay in the quintessential Italian hotel. Dreamy! P.S. Just across the way is one of the best restaurants in the city. Giostra. Get reservations for the Cantina Room. Very romantic. Pop in and see for yourself. read more

Updating my review to a 1 star bc the morning manager (rude) went back on the nighttime managers word & said he wouldn't give us a cancellation no matter who we talked to. How does this place have such a high rating? Came with a group who, after seeing their rooms, decided to cut their losses and stay at another hotel. We arrived late at night so it was too late to look anywhere else & we couldn't afford to lose the money we spent on the hotel. To make a long story short... The hotel is creepy. There is no way around it. We arrived at night so maybe that makes things worse but the old furniture, dark drapery and musty smelling rooms are straight out of a scary movie. Perhaps, it gets its high scores from people who enjoy this type of thing. Then showers are tiny, no cold water to brush teeth, only hot so brushed them in shower. Our king bed was actually two twins put together. On the bright side, the man in front was nice but not knowledgable. He said he only worked twice a week so couldn't help us w an upgrade or to change rooms. He did, however, call the manager to cancel our second night. Also...You need to make reservations for the parking. We called earlier and a rude lady told us parking isn't included & that theirs was full. She said there was plenty of parking close by & to just come down (she wanted me to hang up the phone already). Before hanging up, I asked again if there was parking close by, on the street, she said yes. When we arrived we had to block the little street that the hotel was on with our car bc there was no place to park on the street!!! Later we saw that there was space to bring in our car & drop off our luggage by the back building where our rooms were but they told us we couldn't do that so... We ended up lugging our 5 heavy suitcases across the inside then outside then inside another building to our hotel rooms and blocking traffic. When my husband finally found parking it was 30 Euros for the night. It should definitely not be advertised as a 4 star hotel. It's more like a glorified motel. I'm not letting my friends choose my hotels anymore! read more

I was supposed to stay at the Aprile Hotel but when I arrived they told me they had a problem with the plimbing and were putting me up at the Monna Lisa. Luck y me. What a great place. Big courtyard, nice patio and bar, and clean rooms. Also very good location--central to everything. Wouldn't hesitate to stay there again. read more

Amazing experience!!! My husband and I spent 10 glorious days here!! The hotel is gorgeous and welcoming. The staff is incredibly accommodating. Our room was beautifully appointed and spotless. Within walking distance of everywhere you'd want to go in Firenze. The breakfast is simply outstanding! The courtyard is out of a fairytale. My husband is a wheelchair user and while not strictly "accessible", our room had everything we needed. It was a joy to come "home" to the Monna Lisa after a day of vigorous exploration! We can't say enough about this exquisite jewel tucked into a small side street. read more

I didn't enjoy my experience here. I understand it is old but it is extremely creepy. It smells awful and seems musty. We asked to get a different room because the first room was inside of the lobby. It had a pullout couch downstairs and a loft above it. My moms bed was damp because of the humidity in the room and the ceiling upstairs was very low. The second room we got was a huge room but had a tiny little bathroom. My dad couldn't even stand up completely in the shower. The room was dark and had crucifixion pictures everywhere. There were boarded off doors in both of the rooms we had. My little sisters were terrified to go to sleep at night because we had a little room above our bathroom that someone could be inside of. The wifi was awful and the breakfast was limited. The only thing that was enjoyable about this hotel was the location. read more

Monna Lisa - Notice to the left on the wall is the door to our first room. Right in the lobby almost hidden. - Hotels Near Me - Florence, FI

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This was our first trip to Florence, and we loved it! The hotel was beautiful--lots of history and character, and our room was very clean and spacious with a well-appointed bathroom. The hotel is a quick walk to most points of interest in the city. By far the best part of our stay was the exceptional customer service! The staff were very friendly and helpful... and they even went out of their way to recognize my husband's birthday! They went above and beyond--I can't say enough! I enthusiastically recommend this hotel. read more

We stayed at Monna Lisa last summer and it was a treat. It's located on a quiet street, just a short walk away from the center. The rooms are quiet and clean, there's a beautiful courtyard, and the staff is friendly and helpful. The breakfast is varied and plentiful. I'm hoping to stay again when I pass thru Florence this summer. read more

YES!!!! I love this place. It is like going home for me. EVERYONE that works here is super friendly. Being in this part of the city is exactly where I like to be when I am in Firenze, Italia. I have stayed here 2 times and I can't wait to go back. The price is also very fair as it includes a European breakfast everyday. The front desk will help you with all of your requests. read more

4 star hotel with 2 star service. The good: excellent breakfast (fruit, cereal, croissants, yogurt, coffee, tea, juice), clean rooms, and quiet for the most part. Bathroom comes with bidet and shower. Bedroom comes as two twins pushed into one which can be separated if necessary. Allowed us to leave luggage in hotel after checkout. The bad: We checked in the day of and right off the bat our receptionist was rude when I asked details about pricing. I tried to make casual conversation and was cut off rather abruptly. Didn't feel welcome. Only reason we stayed was because we were running out of time. The wifi signal was strong but speed was slow. The speed did pick up in the morning but at night it was impossible to web browse or video chat. Seemed like it was throttled or being used elsewhere. Plugs work well but were tough to access if you are using an adapter. Said they would store our luggage in a safe place during the day but instead left it out in main hall. read more

Absolutely loved this place. Great locations and amenities for the price and definitely a different kind of place to stay.

We were there a year ago & it was so great....Really nice location to see things you must see & also great little restaurants all very close ,with beyond fabulous food & great people...I just recommended to a friend going there this June...My heRt sings & aches to go back... read more

If I could give this place more stars I would! I just stayed here and I loved it! If your looking for a traditional/ old style with modernized appliances in your room of course, this is a beautiful place. When we arrived we checked in. The concierge Regina was very helpful as was the other people at the concierge as well. They called to confirm our tours for the days we were there, they provided us with a map of Florence and gave us a run down of where we were and some major sites around the hotel were. There is no elevator which makes getting your baggage difficult to bring to your room but again they were there to help. There are many sitting areas around the hotel where you can relax and read or whatever you want. Decorated like a villa, so it brings you to feel your in a different time. Our room was a perfect size for two people, clean, quiet, good temperature, blow dryer, tv, big bathroom, high ceilings, and a beautiful view of the garden court yard (well at least our room did). They also have an amazing complementary breakfast in the morning that had so much! Cereals, toast, jams, Jellys, Nutella spread, croissants, fruit, prosciutto, salami and more! Last and most convenient it was in the center of many sites to walk to. I highly recommend and I can't wait to go back to Florence and stay at the Monna Lisa again! read more