Dealing with a towing company is rarely a stress-free experience, but the team at Royal City Towing…read morecompletely changed my perspective. They took an extremely stressful situation and made every step of the process easy, straightforward, and honest. In an industry often plagued by questionable practices, Royal City stands out as a shining example of how it SHOULD be done. They were accommodating, kind, and friendly from start to finish, and I wouldn't hesitate to recommend them to anyone. Thank you for turning a tough moment into a manageable one!

From the owner: •Accident Recovery •Local & Long Distance…read more •Specialized Vehicle Towing •Float services •Lowboy services •Flat bed services ••Heavy duty equipment Services

Professional is right! after my daughters accident CAA dispatched this tow company. Mohammed was…read morebeyond caring and compassionate in a very stressful situation. He fully explained everything to us and ensured we were on our was as quickly as possible. I will always use this company going forward for any towing needs I have.

My daughter's car became disabled on the side of Hwy 6 south of Guelph on her way North home from…read moreUniversity for Christmas. I called and a truck was dispatched and arrived within 20 minutes. Safe, professional, reliable. I would highly recommend!

Bob's towing came out promptly with their tow truck and gave me a boost - which was all that I…read moreneeded! Very helpful and polite driver - Great service.

I was very disappointed with this service. I called and explained I was stuck in some mud, and…read moreasked how much it would cost to come to determine whether or not they could help me with their equipment. They said it would be $125 for a service call. I told them that I was willing to pay that and take the risk that they couldn't get me out once they saw it. (It was down a lane and I wasn't sure their equipment could get down there). The fellow showed up and we went to look at things, and he said "that he had gotten people out in far worse situations." He next started to do things, and I relied on his expertise (although I was a little concerned that he was going to catch my tires on fire with spinning them so much to the point that there was smoke). The next thing I notice, he said that he couldn't do it, and left me in a worse position than I was before he came. Next, I called to a smart friend who was able to do it in 1/2 hour (I didn't want to go to him originally because he is 80). He showed me that it was fairly simple once he hooked to the right place on the car, and used minimal force to slide me out. I was ok until I looked at Bob's bill, and I find out they charged me above the agreed amount. I said, I understand that I was relying on the person actually getting me out and "not just trying." I was relying on their expertise to do the job. It was more the principle of the thing than the amount to which I am disputing, and just the plain understanding of proper customer service. I had no problem paying what we agreed upon. I would have had no problem paying more if they had gotten me out. But I did have a problem being charged more without my agreement for them not to do what they said they would. They are supposed to be the experts, not me, and it was obvious that they didn't have the expertise in this simple, but challenging effort.

Car was stuck on the Hwy 8 Bypass North bound between the Sports World Drive exits. S&V were prompt…read moreand had me on flat bed in no time. WRPS passed by but never bothered to stop! Cars, pickup trucks, trucks, transport trucks still don't get that they need to move over one lane and SLOW DOWN , NOT speed up!!! ​​​​

Driver - Jeff Wettlaufer -Super Nice!!! Best Experience -…read moreHonest, very polite, reliable and fast.

My vehicle was towed from my housing complex after I had been away from my place for a month. At…read morethe time I did not have sufficient funds to pay Active Towing & Recovery to get my car back. I asked Active Towing to allow me to collect my personal belongings from my car, as I had important documents in my vehicle such as IDs, etc, as well as possessions like my Garmin GPS unit. They refused to do so unless I paid them the money they requested to release my car. Then, without my knowledge or consent, they got in my vehicle and took out my belongings. The following week, I went to Active Towing to reclaim my possessions, though the Garmin GPS unit was not among the items present. When I asked where it was they indicated nothing like that was found. I find it curious that Active Towing could collect my personal belongings, including my ID cards and papers, which were in the compartment between the two front seats, yet somehow could not find the Garmin GPS unit in that exact same compartment. When I asked to see the vehicle to show them where it was supposed to be, I was informed they had already transferred it to the wreckers. It is convenient that I was not allowed to open the vehicle to gather said belongings, including immediately necessary items like personal IDs. Instead Active Towing broke into the vehicle without allowing me to be present to personally collect belongings and verify Active Towing does not remove items for itself which do not belong to the company. Active Towing was informed several times through the phone to allow me to come and remove immediately necessary items from the vehicle, each time the response was that I had to pay Active Towing's fine before I can open up the vehicle to retrieve said belongings. This is apparently the policy of Active Towing: To hold the personal belongings of a person for ransom until their fine is paid, even though the vehicle in Active Towing's possession is security enough for the towing company. This is a dubious practice and unethical business decision. Additionally this may well be illegal. Since the Garmin GPS unit was in fact in the vehicle in the space between the two seats when the vehicle was towed, one must conclude the item was taken by company representatives for gain when I was not allowed to be present and is not being returned. I had not realized the apparent cost of doing business with Active Towing included the pilfering of my belongings.

I have used them twice. First time my car wouldn't start due to a key issue (the tumblers got…read morestuck) but the gentleman fixed it, and didn't charge me anything. They also have a nice receptionist who answers the phone and tell you when to expect them, and it's been fairly accurate. I haven't used towing services a lot (thank goodness) so I don't have anything to compare them to, but so far their service has been great, so I do call them first and would recommend them.

These guys are amazing! We locked the keys in our car on our way to the airport and they were able…read moreto show up within ten minutes and open the car in tow. If I could give ten stars I would.

From the owner: Best Price Guaranteed.read more

Do not even think about going anywhere else. Adrian is reliable, kind and extremely helpful. He'll…read morego above and beyond, and will make sure your ride gets to you in perfect shape. He's a pleasure to deal with, has awesome prices, and there's no surprises. As a first time bike owner and a newbie to it, he was so helpful in even giving me tips and tricks that I wouldn't know without him. Would not hesitate at all to recommend him to everyone (and I already have!)

Best service in town! Reliable, prompt, experienced and knowledgeable. Reasonable prices. Adrian…read moretwice provided me with time and money saving advice making towing my motorcycle a breeze.