I tried to get a FHA home loan. I couldn't get approved because I showed I had no credit due to personal preference with credit debt. I found out there is a way without credit to get an FHA loan with a non traditional credit report. I had to notify my agent Anne Kanelopoulos what I had found, as it seemed she had no idea what that was and told me she would "check it out". I had to text her after not hearing anything back and ask her if she "checked it out yet" and she responded that she "couldn't help me but good luck!" My biggest problem with Anne was knowledge. She had no idea what to do with someone with no credit. Really? This is very common as FHA loans are primarily for first time home buyers who usually have not built much credit or none at all. It didn't seem she put much effort into our issue. I wanted a lender to do whatever they had to do to get me approved. Nobody wants their credit checked numerous times and have to go try different lenders with different levels of knowledge about certain loans. I wouldn't recommend her or Nova if you are in need of an FHA loan. read more

This will now be the second time we have used Nova Home Loans for a mortgage. Andy Mason is truly a wonderful individual who goes above and beyond for his clients! Even sends birthday cards years after the loan process. Andy is a pleasure to work with, and makes Nova Home Loans a supreme lender in my opinion read more

I couldn't imagine an easier experience. My wife and I found a house and we closed in one month. No problems. No jerk around. No nonsense. I was so nervous from all the stories people would tell me from buying homes but mine was nothing but positive. And my wife and I had questionable credit. Zach Sheperd is awesome. He was my main point of contact and was super nice. He got the job done efficiently which to be candid is rare in my experience out west. It's not like being home in NY where things get done pronto. Things here drag. Not with Zach. read more

I was referred to Nova through a friend of mine's realtor. I've purchased 6 houses-some investment & some personal residences- & this was by far the worst experience I've had with a lender. The process started out well, but due to a lot of factors (certainly not all being the fault of NOVA), I had to walk away from the deal. The main issue was communication and a lack of responsiveness. I cancelled the deal two days ago and up to that point had not received a call back from Mcdermott in over a month, when I had left multiple messages- once even saying I really needed a call back that day due to a time sensitive decision I had to make. Even after getting emails from Mcdermott & his team over the last 2-3 wks when the deal was almost about too collapse & them saying they were about to call me in the next 15-20 minutes- never got a call. My realtor tried contacting them by phone multiple times & would never get a call back. I've never left a review like this, but felt compelled too after the lack of any kind of response during this whole process from someone who I was going to be paying to provide a service. read more

I can't say enough good things about Andy Mason and his team. I have worked with them 3 times and it's been the best experience! They will seriously move mountains for their clients and even my realtor says she's referring all her clients to them too. I appreciate these guys sooo much! Thanks for all your hard work! read more

Please stay away from Ryan Parker's Home Mortgage Team. This was a very bad experience for me through out this process. I felt like a number to this mortgage place and this was even told to me several times throughout the process. They kept telling me well I have 30 loans closing next month and basically I do not care about you as a customer. Let me give you the details. I first was referred to this place by a friend who is a relator. It started out ok with me sending in all the information. That is about the only good part from their. I had to follow up frequently to ensure that they stayed on track and was asked to call the appraisal company by Roy when that is there job. I then got a call from Ryan Parker who proceeded to tell me why am I doing this. I told him it was his loan officer telling me this and he argued with me. THIS IS THE BIGGEST PART OF UNETHICAL BEHAVIOR. I was told that I would be getting a credit for the rate that I agreed upon. They sent me disclosures which were incorrect 3 times and at that time Roy the loan officer confirmed that they were wrong and I was to get a 1500 credit for the rate agreed upon. I called Ryan and Roy minutes after receiving the disclosures after waiting a week for this to be updated. I feel they did this because I had to sign loan documents the next day and really had not choice but to agree to the terms because I had to finalize loan by a certain day or it would cost me more money. I spoke to Ryan and he proceeded to belittle me and talk down to me and not even acknowledge that he and his team made a mistake. He accused me of telling them how to do their job and I said yes, you told me to basically go fly a kite and stop bothering them because they had it handled. Come to find out they did not and if I did not follow up it would of cost me more money. I feel this company screwed me out of 1500 and when I referenced my referral he told me who cares she was just in his office and it does not matter. I will be telling this relator who is a friend of mine and she can do what she wants. I think people need to be aware of things like this. read more

I had a wonderful experience with Anne at Nova Home Loans when I was placed into a difficult situation and needed some assistance with financing a place to live after some sudden changes in my personal life. I would recommend Anne, Margaret, and Elizabeth to anyone looking for a fast, friendly, able, flexible, and competent team to assist in the process of buying a home. This one star review is strictly about Adrian from Nova Home Loans. Adrian contacted me in May of 2020 to advise me that my home had increased in value and wanted to discuss possible refinancing options. Adrian seemed like he had done his research, and I initially did not have any plan to refinance, but Adrian insisted he could benefit me during a particularly difficult time with the pandemic impacting every aspect of my financial life. Adrian insisted that he would "run some numbers" and get back to me in a few days. So, I waited, hopeful that he would help me financially as he had promised. Days went by, and weeks followed. So I tried to call Adrian directly only to be told i would receive a call back the next day. The call never came. I called again a week later, amd was dismissed yet again. This carried on for over a month and a half. In this time, I received numerous offers from other companies eager to assist me with my refinance. I was hesitant to work with another company because of the wonderfully seamless service I had received from NOVA during the purchase of my home. I called....and called... And called... I never received a call back. Its now been 7 months and I have lost all faith in Nova Home Loans because of Adrian. Buyer beware. Nova will assist you with smiling service in the beginning of your home buying journey, but treat you with lip service once the deal has closed. Shame on Adrian from Nova Home Loans! read more

These people don't know what they're doing. They didn't find out that the condo I got approved for wasn't warrantable until a week AFTER my closing date. Which they had over 60 days to close by the way. This is something they should have known 15 days into the process. They also made me pay 500 dollars for an appraisal which I wouldn't have needed to get if they knew what they were doing and they are refusing to refund me, but did offer to pay for my next appraisal on my new place if I stay with them. What a joke. After the hell they put me through why would I stay with them?! So now I have to find a new lender and a new home in 30 days since that's when my lease is up. They royally screwed me and don't care. They keep ignoring my emails so I may just have to call a lawyer and see what my options are. Stay away from these scammers!!! read more

Adrienne with Nova was an absolute nightmare to work with and for that matter we will never recommend or use Nova in the future. Adrienne was very engaging for about 48 hours when taking our application and then turned our loan over to Luis who had NO clue in terms of how to process our loan. Adrienne would not return our calls nor our realtor's calls for days. We were asked for the same documents that we already provided 2 and 3 times over. We finally went to their office on 83rd Ave. and provided every document they said was missing yet again (2 hour process). And guess who was not available when we arrived? Yes, Adrienne was not in the office. All documents were provided to Luis (very nice, but very novice). Our rate changed 3 times. We were given the last rate change literally hours before closing. Again, could not get in touch with Adrienne. If you are looking to deal with an extremely unprofessional and non engaging lender, then Adrienne/Nova is definitely the lender for you. read more

Very sorry that we went with this lender. Communication sorely lacking from most associates within his team and almost none from him personally. I would never, ever recommend his team as a lender for a home loan unless you really like the run-around and enjoy faxing and refaxing (and often a 3rd time) loan papers. Save yourself time, money and ulcers and look elsewhere for a lender. read more