I had a wonderful experience with Anne at Nova Home Loans when I was placed into a difficult situation and needed some assistance with financing a place to live after some sudden changes in my personal life. I would recommend Anne, Margaret, and Elizabeth to anyone looking for a fast, friendly, able, flexible, and competent team to assist in the process of buying a home. This one star review is strictly about Adrian from Nova Home Loans. Adrian contacted me in May of 2020 to advise me that my home had increased in value and wanted to discuss possible refinancing options. Adrian seemed like he had done his research, and I initially did not have any plan to refinance, but Adrian insisted he could benefit me during a particularly difficult time with the pandemic impacting every aspect of my financial life. Adrian insisted that he would "run some numbers" and get back to me in a few days. So, I waited, hopeful that he would help me financially as he had promised. Days went by, and weeks followed. So I tried to call Adrian directly only to be told i would receive a call back the next day. The call never came. I called again a week later, amd was dismissed yet again. This carried on for over a month and a half. In this time, I received numerous offers from other companies eager to assist me with my refinance. I was hesitant to work with another company because of the wonderfully seamless service I had received from NOVA during the purchase of my home. I called....and called... And called... I never received a call back. Its now been 7 months and I have lost all faith in Nova Home Loans because of Adrian. Buyer beware. Nova will assist you with smiling service in the beginning of your home buying journey, but treat you with lip service once the deal has closed. Shame on Adrian from Nova Home Loans! read more