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    Nova Candle

    4.5 (2 reviews)
    Closed • Closed
    Updated 2 months ago

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    Jaclyn L.

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    Edible Arrangements

    Edible Arrangements

    1.3(24 reviews)
    2.5 mi
    •$$

    I placed an order here and although it was not delivered on time it was actually my fault because I…read moreput in the wrong zipcode for delivery. When I called the next day the phone was answered and the gentleman on the other end was kind enough to let me know my mistake. He also admitted that a few orders were not delivered for my requested day because they were short on drivers due to callouts. Finally, he blessed me with a refund. So I can't speak for their actual product, but I thought it would be good to review the customer service seeing as so many people had complaints about it. Maybe it's 2025 and they're turning a new leaf? Very appreciative of their grace towards me despite my mistake.

    I ordered an arrangement on Monday to be delivered Tuesday. They failed to deliver it although…read morethey told me it was delivered. They agreed to make another arrangement and deliver it before noon on Thursday. They reiterated that someone needed to be home to receive it. I told them that was no problem. They left the arrangement in the heat (90degree day) the fruit was ruined. When I called to complain they never offered an apology and acted like I was the problem but stated they would give me a refund. They were incredibly rude and I am done with this company. They use Door Dash and therefore feel no responsibility for the quality of service they provide.

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    Edible Arrangements - Company person said location thing means nothing! Then why have it.. false information to make people think they are on their way!

    Company person said location thing means nothing! Then why have it.. false information to make people think they are on their way!

    Edible Arrangements - This was delivered less than 5 minutes ago for Mothers Day Gift!

    This was delivered less than 5 minutes ago for Mothers Day Gift!

    Edible Arrangements

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    Nova Candle - candlestores - Updated September 2026

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