I wanted to give Cariah of Sky Zone in Raleigh kudos for her scholar performance securing her…read moreassigned zoned. I witnessed her roaming her zone by the minute, redirecting bad behavior of children, encouraging safe-play, and politely engaging with the children at play. Definitely 5 star customer service! The children were in good hands!!

Severely under staffed, had 8 kids took 1 hour to get food in increments some kids were starving…read morewhile others eat. Sent out chicken tenders one batch was 90% batter showed the young lady at the register, she tried to argue and say it was chicken in there. Showed it to the manager he said oh my God I'm sorry we will get it fixed because he saw it was mostly batter. Kids did have fun jumping but the food situation was atrocious...eat before you go. They have one oven for a packed Sunday. Jump time will expire before you get to eat. Urban air we coming home

Interesting experience as I am writing this right now in their facility:…read more This is a fun place for the kids to come. This is my second time bringing my kids. We got checked in and my two girls ran up and started playing. My son and I straggled behind a few moments. Before reaching the trampolines, one of the employees stopped us and said my son cannot wear the socks he was wearing. He was wearing Galaxy Fun Park Sock (the competition). I asked why he couldn't wear those socks since they were in compliance with what was required in their facility (grip bottom socks). The employee said they were "Galaxy Socks" and that it's policy. After a moment of awkwardness, they gave my son some other socks at no charge. After walking past them, I looked at my two daughters and one was wearing Urban Air Socks and the other was wearing Galaxy Fun Park Socks. They were never stopped and told to change socks. As I'm sitting here writing this review (I was going to give them a 3-Star review for the awkward interaction and inconsistent experience) the same employee kindly just walked up to me and handed me two pairs of socks for my girls. I smiled at him and thanked him. All in all, I appreciate the consistent effort. They were kind about it. I'll be back, again.

We tried defy and my son enjoyed as expected. It really needed to be disinfected. Smell was strong…read moreas soon as you walked in. Great for all ages. It was nice they had seating for parents all over and an area upstairs that overlooks the entire place.

The kids (3-6 y.o.)had a blast : ball pit, slides and swings. The 6 year olds loved the…read moretrampolines and Velcro suits which stick to a Velcro wall. But, the bathrooms need a good scrubbing!

Great for kids/babies and even better for first time parents. I would also say it great for kids to…read morestart to get use to other kids. This place will keep kids off the phone screen and etc. They will get to get in touch with all their senses. The place it also pretty clean.

I've hosted birthdays at Big Air Raleigh before, so I know they are capable of doing better…read more Unfortunately, this most recent party was a terrible experience and not worth the money. Despite confirming details in advance and paying nearly $700, the event was disorganized from the start. We were given the wrong party room number, causing delays, and when the kids were ready to eat, the room and food were not prepared on time. The biggest issue was the ice cream. I had paid for ice cream for all guests, but only after the party started was I told they were out. I was advised mid party to buy something next door at Food Lion so my husband went to get ice cream--only for the manager to confront me in front of guests saying I couldn't serve it due to policy. After an embarrassing back‑and‑forth, they eventually allowed it, but the damage was done. My son's party was disrupted, and my guests witnessed unnecessary conflict. To make matters worse, billing confusion at the end left me feeling accused of not covering a guest, only for it to later be revealed as a miscommunication that left me feeling awkward because the venue involved the other family by calling them. The entire experience was stressful, embarrassing, and poorly handled. While the party host tried to be helpful, the management's lack of communication and professionalism ruined the celebration. I've been a loyal customer since they opened, but after this ordeal I am cancelling my membership. Customer service matters, and this event showed me Big Air Raleigh does not value it.

Chaos but fun! Came for a birthday party and the kids had so much fun!…read more It started with normal lights and then turned into a cosmic night. Lots of fun music too. Tons of different areas to play in!

Urban Air.. more like Urban Utopia…read more This Urban Air was the best in all of the trampoline parks I have ever been to. Firstly, the ball pit was an absolute BLAST. You could jump in there for at least 300 times and still want to jump in. Next.. The Lifeguards, the lifeguards were super nice and told me how to use specific attractions. In fact me and my friend invited a lifeguard to jump with us and we all had a great time. Then.. there was the Trampolines, there are trampolines with CRAZY jump force. You jump.. You're basically Avatar. I had a good time with the trampolines. Finally.. The Price, the price was pretty solid. For me and my brother, it was probably at least $22.14 (I don't want to get anyone mad). Overall, 5 Stars. Go here like if your life depends on it.. JK but do recommend going here

Went there to pick up a donation and the place was amazing. So many things to do and reasonable…read moreprice. Girl at the counter was very helpful. And thank you!!! For you donation to the NCC Chapter of the Sunshine Foundation

Everything is fun here at Urban Air. I'm not lying. I'm not being paid somehow to write a decent…read morereview. Nope. I am going out of my chaotically busy day to leave this review, because I mean every word and I am not a "cheerleading" parent. I generally don't care for places like this because I have to sit in a hard chair and wait until he's finished playing. I want to play WITH him! This place, UA, has so much going on! My child and this mama (me) had an amazingly fantastic time! It was fun wading through the clear bubble pit. It seriously is a good workout, plus, walking the plank is a bonus. The trampolines are just as fun as all the other trampolines BUT it wasn't nearly as crowded; no accidents means even more fun (for me)! Then, I saw the go carts and realized that MAMAS COULD DRIVE- not just kids and people running the exhibit!!!! Since my little monkey isn't big enough to reach the pedals, I got to be the driver. It was so much fun that we went probably 5 times before UA closed. My kid thought it was the greatest thing ever when another mama entered the track and we locked eyes as way of greeting, we both knew what needed to be done: a race so epic that the camera couldn't keep up to take a picture. The photo of us smiling is after the go carts. Genuinely smiles = really excellent memories. It is NOT cheap. It is substantially more than places like Safari Nation, literally any of the museums (the one in Raleigh is probably the closest in price) and of the other places for kids that I am blanking on. To be a parent/member and get to also use the go-karts, each kid is roughly $110 for 6 months of prepaid unlimited play. It's $60 for an annual membership for parents and allows them to use any of the exhibits that they wish, including go karts! So for $170-180 you are able to go as many times as you want for 6 months. If you pay full price for 6 months and add it all up, you come up with There isn't much of a discount for paying in full for 12 months.

This place is neither clean nor safe! Most of the play structures didn't have any supervision. The…read moremat slides didn't have any supervision and a kid kept taking my kid's mat after she had to drag it all the way to the top. The high jump trampoline which is supposed to be one jumper/trampoline had 5 kids jumping at a time with no supervision. The Zipline had no rules! Sometimes they let kids who didn't meet the hight go up, sometimes not and they said " the manager is watching". If you are going to take your child there, make sure you are watching them the whole time

we have had our Woodplay set for a year to the day of this review:…read more Pro: - Install was professional and well done - Customer service was great in walking you through the process Con: - Quality of the wood/stain finish it showed signs of wear in 6 months on areas that don't have kids on it (roof) - when I called and asked about this, they said all play sets are recommended to have a "service" done 1 year after purchase. - the stain they use is $100/Gallon, if I'm paying $100/Gallon for stain it better not wear off in less than a year because of rain - Cost. you get similar quality from Costco Overall, if I had to get another play-set I would probably purchase plans and build it myself with quality wood.

Kids had a blast at a birthday party here. The staff was friendly and cleaned up after us :)read more

Our son thoroughly enjoyed his two days of camp here and overall had a great experience. He loved…read morethe games that the counselors did with the kids, and he got a good workout every day. He tells me that the instructors were fantastic. He's 12 and typically enjoys obstacle courses, so this camp was right up his alley. If your kid has no interest in playing on workout equipment and completing obstacles all day, please don't sign them up for the camp. It makes it less fun for the others who are there to get better at their skills. But, if your kid loves running, climbing, and all things ninja warrior, then this is definitely the right place!

Stopped in to check them out. My son was super excited. Unfortunately they are super unfriendly and…read moreunwelcoming. We asked if we could join one of their classes and they gave us a hard no. Very strange experience. They won't stay in business long rejecting excited and enthusiastic customers.

I highly recommend energy kids to all parents with energetic kids!! Wonderful gymnastics coaches…read moreand staff. Plus, I love how clean the gymnasium is kept as well:)

We had a birthday party there and it was great! They helped set up, were friendly and involved…read more Most importantly my daughter and her friends had a great time! When booking the party, it said something about parties were only for kids 4 and older. My daughter was turning 4 so some of her friends were younger and some were older. I made sure to ask if it was ok and the manager said it would be fine. They did a great job involving all the kids ranging from 2-6!

Our order for a changing table was delayed over 2.5 weeks from the latest stated delivery date…read morewindow on our purchase. We waited 12.5 weeks to receive one dresser. The store owner, Jeremy Person, stated that he had no control over orders arriving late. He took zero accountability for the delay, and he took zero accountability for the order being incorrect when it finally arrived. I do not understand the positive reviews of this business. I will never shop here again.

I almost never leave reviews but I felt like I needed to here. We purchased a crib from Tots to…read moreTeens around March of 2022. While the sales people at the store are very friendly and the furniture they sell is high quality, we had a terrible experience with the people that deliver and put together the furniture. When the crib was initially delivered to our home, it was too large to fit through our small doorway to our nursery so they brought it into the nursery in pieces and built it there. Unfortunately, when we were moving out of our home a few months later, we realized they had used power tools to put the crib together and stripped the screws so badly that we were unable to take the crib apart to bring it back out. When I called the store, all they did was say they would order new screws for us. I was on my own to take out the screws they had stripped and take apart the furniture. It was a nightmare but luckily I was able to do it. I really wanted to love this place and had a great experience initially but the delivery and installation was horrible and they did little to resolve the problem. If you shop here and buy furniture, just be sure to check the screws before they leave so you're not stuck in the same situation I was!