Unfortunately, I have to select a star, this place doesn't deserve anything at all…read more
In retrospect, I should have left a long time ago, I honestly do not know what to say at this point, except the person who was cutting and coloring my hair was totally inept. She was malicious, continually would contradict herself, and would repeatedly deflect her lack of knowledge and state must be something I am doing incorrectly, yet I had never had the issues that were recurring anywhere else.
I contacted the color manufacturers regarding the continual issues with the color, she never made any attempt to identify why my hair was both bright orange and gold when it should have been mahogany brown. I found out that she was using a deposit only hair color which washed out after 14 or so shampoos. This I identified when I asked to see what she was using and found it was a temporary color, which I have never had anyone use anywhere else I ever went. When I questioned this the following month, she stood there and blatantly lied and stated something different, however, the boxes she brought out clearly indicated that it was temporary along with the manufacturer's documentation. Both products she used (2 different manufacturing products), were producing identical results, yet she tried to claim it was shampoo or that I used well water, which I don't, and I have always used a premier shampoo and conditioner for color treated hair since I began coloring my hair, and never had a problem anywhere else, only this place
I have never been to a more unprofessional place in my life, more importantly repeated problems, horrific listening skills, continual one-upmanship, arrogance, and a lack of knowledge, in extremely basic cutting and shaping skills. Listening skills are very key in their profession, lying is also something you should never do, especially when items are very easily identified. Not once did she ever attempt to form any type of apology for completely screwing up the color or the cut. She also never stated "don't worry about paying this month, I know there have been a lot of problems". The smartest thing I did was walk away from a very shabby shop.
