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Norwood Firefighters Association

5.0 (1 review)

Services - Norwood Firefighters Association

Community Service/Non-Profit

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11 years ago

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ADT Security Services

ADT Security Services

(41 reviews)

I am updating my review. After I posted the previous review I immediately received a response from…read moreADT (as you can see) and was encouraged to write an email which I did. Within a few minutes my ADT account was credited for the tech visit. I appreciate the prompt reply, however, I think it is sad that it takes multiple phone calls and then writing a negative review to get what I believe is fair customer service. But I am now satisfied again and praying that no other window sensors have this similar issue.

We have been loyal ADT customers for 7 years, but unfortunately, our recent experience has been…read moreextremely disappointing. Within the last year alone, we have had to place 5 service calls due to ongoing system issues. Currently, our security system has been nonfunctional for 3 days, leaving our home unsecured while we continue paying for a service designed to provide protection and peace of mind. What has been most frustrating is the lack of urgency and follow-through. We were told a supervisor would return our call within 2 hours, yet it has now been over 3 hours with no callback or update. When customers are paying for home security, responsiveness and reliability should be top priorities. At this point, we feel we are paying for security while living in an insecure home. We are very unhappy with the delays, poor communication, and lack of urgency in restoring a functional system. After 7 years of loyalty, we expected much better customer service and support. If this matter is not handled appropriately and satisfactory results are not provided, we will be looking for a new provider--one that takes pride in delivering the quality service customers pay for and values customer satisfaction.

Norwood Firefighters Association - firedepartments - Updated May 2026

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