I recently brought my 2005 Toyota Rav 4 for braking issues, and once again they proved why our family has trusted them for over 10 years. Dustin and Leda had the technician do a thorough inspection and kept me informed every step of the way. They sent photos and explained what was needed and took the time to answer all my questions. Eric, the owner, and his entire staff are extremely knowledgeable, professional and friendly. Thanks to their great work my Rav 4 is still running strong even though it is over 20 years old. That says a lot about the quality of service. Highly recommend! read more

I really appreciate the detailed inspection reports with photos. Thanks to Norwood Auto Service for keeping my SUV running! read more

Always great service from Norwood Auto! Was able to get my car in and serviced quickly last week after a coolant light came on. They were able to get it back to me quickly and I felt the price was appropriate. I love that they give you a detailed (with pictures) report of the comprehensive exam on the car too. read more

Great service and quality work! They provde detailed and honest diagnostics. Would highly recommend.

I brought my Ford Edge in today to have the sway bar replaced. First they explained to me what a sway bar is! I like how NAS gives me a list of services that my car either needs soon (red alert ) can wait a little while (yellow alert) or down the line a bit (green alert). I'm very happy with NAS and how well they take care of my car. They seem genuinely concerned if I have an issue between oil changes and always say bring it in and we'll check it out. I like the fact they're in the neighborhood and I can walk there and back to drop off and pick up my car. I haven't done comparisons with other auto shops for parts and labor, but I trust NAS to be fair with my repair costs. Eric, Dustin and the crew are great! Thanks All!! read more

I have had oil changes done at Norwood Auto service in the past and was satisfied and like that it is close to my home . So when the battery on my car died, I had it towed over there in the evening, at my expense. The next morning I got a call that I needed a new battery and that it would cost $514. I was shocked because my husband had his battery changed 7 months ago on his car (which is the same make and model as mine, but newer) at a different auto shop for a little over $200. There were $ 140 in labor costs and a $33 charge for shop supplies. I can't help but feel like I was ripped off. I won't be going back there read more

Excellent communication. Repairs are done to specifications and in a timely fashion. Leda does a superb job concerning your repairs and passes it on to the technicians. read more

Good customer service. Had to have several things done to my old Corolla. Repairs and services were done in a timely manner and everything was explained beforehand and went over with when I picked up the car. Will definitely be bringing my car back for any future services that need to be done. read more

I live in the neighborhood and have been coming here for years. Yes it is a business, but what strikes me the most is that Erik and Leda are genuinely good people, and that means something. -Greg Novak read more

Great experience! Good family-owned shop trustworthy. I don't have any affiliation with them at all. They just happen to be down the road and they're good people. They're not going to rip you off people always think. Oh why do I need this? They're just going to tell you the truth read more

Once again Norwood Auto to the rescue the morning before Thanksgiving a flat tire a tow and repair within a matter of hours. Eric and his team are simply the best and reasonably priced and reliable above and beyond always stand by their customers. Gina G. read more

You get what you pay for! Great job and no hidden nonsense. Repairs and suggestions are clearly stated with accurate pricing!

great service. highly recommend. fixed up my car in less than a week. (It was a big job)

Everything was very detailed and explained in the inspection report. I appreciated their patience to explain the work that was done and the pictures to show the before and after. I felt very comfortable at their establishment and would definitely return. read more

If I could give this place 10 stars, I would! The customer service is phenomenal and they are very honest with the work that needs to be done. They are great with communication and explain things well. I am happy I found them and that I have a place I can trust with my car. read more

Hands down the best experience I've had with an auto shop. Eric and his team were incredibly honest, walked me through exactly what needed attention and what didn't, and made the whole process feel straightforward and trustworthy. I can't recommend them enough! read more

my husband and I have brought our cars here for multiple issues and have had nothing but a great experience every time.

I picked up a screw in my tire and it was close to closing time. Leda and the service gentleman took care of me. Efficient work and they didn't overcharge me. They usually have funny sayings on their marquee. Everytime I drive by,I crack up. I know some people get their feelings hurt but it's a joke, not a d!ck... Don't take it so hard. read more

Love this place! Honesty, and top notch integrity. What more could you possibly ask for from a mechanic? I'm trying my best to keep my wife's car running well and providing safe transportation for as long as I possibly can, especially in the current economic landscape. Norwood Auto Service is taking this ride with me, and I'm very happy to have their expertise and dedication to great service!! read more

The customer service, amazing. They didn't try to upsell me on anything and I was very pleased with the experience. However, due to poor service my car developed an oil leak from a routine oil change and the dealership informed me it was caused by whoever did the change last. Very disappointed as I was hoping to make this a go to spot for my car needs. read more

Norwood came thru in a pinch. I had a tire blow out, and they were able to replace it the same day. Some shops would take a day or 2 for specialized sizes, but they did it! They can fix a flat on specialized cars/rims as well. read more

Erik S. Business Manager 1/10/2022 Chester, thank you for the great feeback. We will be speaking with repairpal, the program that referred you to us.  The serpentine belt tensioner estimate through repairpal is actually between $395-$537  seen here repairpal.com/estimator/.... Read less The link Erik S. provides takes you here: https://repairpal.com/estimator/estimate-results the serpentine belt site. Erik is still in denial. ALL they did was replace the Belt Tensioner PULLEY, NOT the ASSEMBLY. Complaints were filed with Illinois and Chicago consumer protection agencies. I LOVE it when deserving people STEP RIGHT IN IT. Have a nice day. See attached photos. read more

I brought my 2007 Honda Civic in because of a noise I was hearing when I would accelerate. My usual mechanic had retired and I was at a loss for where to go. I used Yelp to offer me the guidance to find that place. Well not only did I find it at Norwood Auto they were honest, thoughtful and offered me guidance with my car issue. I have never felt so completely comfortable with how they presented the information regarding the repair work. Dealing with Potter and Patrick was also a wonderful experience. I have now found my car mechanic for life! What a great place! Thank you Norwood Auto for your guidance. read more

This is only the second Yelp review I've written. My experience was so over the top good, on so many levels, that I felt compelled to write a great review for Norwood Auto. I have a Carmax warranty. When I called to make an appointment at Carma, they said the earliest the could get me in was 3 weeks. My car was having electric problems that couldn't wait 3 weeks. Norwood auto got me in for a diagnostic in 2 days. When I went to drop off the car, Matt was attentive to my concerns and even listened to my 4 year old son who was concerned about his transformer that was lost in the car. They got right on the job and ended up replacing the ignition switch after pinpointing what was causing the issues. Matt kept in contact with me and kept me in the loop the entire time. He explained that they would try to have the relate complete but if that was going to be an issue- he would get me approved for a rental car since I had to work the next day. Matt called Me to let me know the car was ready for pick up. Since I live in the neighborhoo, I loaded up the bous in the stroller and walked over. He handed me the keys and said "your all set!" I asked what my copay was and he said that I don't owe them anything. What kind of mechanic shop does that? Seriously? The door was wide open for them to charge me something and they did the honorable thing. Finally, right before we left, Matt held out his hand and handed my son the transformer that he has been looking for for about a month. GREAT CUSTOMER service and trustworthy work. I will definitely be back for all my future automotive needs. -Kevin K read more

2012 Toyota Sienna. Had a 10 year warranty. Of course the air conditioning went bad year 11. Oh well. Brought it to dealer where I had purchased it from. Said the would have to drop the dashboard to fix. Quoted big money. So took it to Norwood Auto Service Firestone. Their diagnosis did not include this dropped dashboard fix. At any rate Norwood repairs the problem and a/c is working great. Very satisfied with Eric and his friendly capable staff. Highly recommend. read more

Professional automobile service from courteous and knowledgeable automobile technicians. I take my vehicles here for routine maintenance to major repairs. read more

This place is the best. They are reliable, professional, kind and above all HONEST. They have always taken great care of me and my messy little red car. I walk in there and they say" what's wrong, what can we do?" ..I leave my car knowing that it's in great hands. Piece of mind is huge especially when I myself no nothing about car repairs. I trust them every time and they never disappoint. Oh, and they have a Toews jersey framed and hung on the wall. Don't try your puck anywhere else. This place is excellent! read more

Sent my 16 yr. over to Norwood Auto at 4pm on a Friday with broken windshield wipers-not only did they look at it right away but fixed them so he could have it for the weekend. Thanks Norwood Auto for always being there for us!! read more

bunch of crooks claiming to be certified technicians who will charge you more than 1000 for a air filter change go to autozone and get it done for free. bunch of dishonest people here all good reviews must be fake because they can't even tell you your transmission is bad and tell you it's the air filter. beware do no not listen to those fake reviews on fixd. read more

I was driving back home from my overnight shift and tired me ran over a small pile of white stuff (assuming it was snow) out on the road, thinking nothing would happen. Little did I know that it would leave a wide gash on my front right tire. Panicking, I had no idea what to do, so I called my friend who told me to go to the nearest auto shop. I walk into this store, knowing nothing at all about cars. Thankfully, Leah and her team were extremely helpful and kind. They explained everything clearly and had my car tire replaced efficiently so that I could go back to work later that day. Truly thankful that I had chose this place for help, thank you again Leah and your team! read more

Norwood Auto is my go to service station. The entire staff is courteous, knowledgeable and most of all HONEST. From my first flat tire, to major repairs and everything in between, I have not been disappointed with their work. Norwood Auto techs are very professional & I love their detailed printed (and texted) inspection report of my vehicle each time I go in. It helps me keep on top of services I will be needing in the future, along with an itemized estimate for the work. I highly recommend Norwood Auto Service read more

Super friendly, honest and quick service. I had a nail in my tire and had to leave it overnight (closed on Easter). I called them at 8am and explained what needed to be done. Matt said no problem, gave me the total and had it done earlier than expected! Didn't try to sell me anything else. When we went to pick it up, he was just as pleasant as he was on the phone. I will be taking both my cars to them for all services now! Also, their synthetic blend oil change prices are the best I've found in town! Only $30 which includes disposal! Thank you Norwood Auto!! read more

They always take care of the problem or warranty it if there are future problems. Great customer service, including giving you a ride back to your house. I had an incident where I tried to fix something on my own and made it worse. Norwood auto service fixed the problem no charge and saved me the embarrassment. Thank you and I highly recommend them. read more

The service is top-notch! Norwood Auto provides a very detailed receipt for you to see when service is completed. Broken down into parts, labor and services, it answered all my questions! Along with the visual vehicle inspection. They quite literally send you a link to view, what they are inspecting, and the rating or quality of that area. Thanks for the great service, will definitely be back. read more

I've been doing business with these guys for 16 yrs. They're service is top notch. I find them to be extremely knowledgeable and friendly. I never felt pressured and I can count on them for reliable repairs. They are excellent when it comes to tires. I highly recommend this place for your car's maintenance and repairs. read more

Stopped at norwood auto service when sensor went off in audi for low air pressure before 8am on saturday morning. They immediately filled front tire and checked all others. When I asked how much I was told no cost. Air is free! Service free also and terrific. Great place and service focused shop Thank you! read more

Norwood Auto did an emergency same day tire replacement for me when everywhere else asked me to wait a week. They did a great job and communicated throughout the process. read more

Norwood Auto Service is amazing. My car broke down on I-90, I spoke with Jim K, and within 30 minutes my car was with a tow truck and on the way to Norwood Auto Service. They were extremely courteous, helpful, and thorough throughout the entire process. My car was diagnosed, I was given options, and it was fixed without delay and for an excellent rate. I honestly can not imagine trusting anyone else with my car, and I will be recommendeding Norwood Auto Service to all my friends and family. Thanks for the rescue and for the unparalleled service. read more

I always prefer giving my money to local businesses. With that in mind, I regrettably decided to forgo Jiffy Lube when I needed an oil change and instead went to Norwood Auto. The guy at the desk - I assume it was the owner, but maybe not - told me it would be about an hour for the oil change. No problem. I got myself a cup of coffee and walked over to the nearby library (yeah, they still have those) to kill some time. When I returned more than an hour later, my car was parked exactly where I left it. When I asked if it was ready, the guy became abrasive and seemingly irritated with me as if I were pestering or rushing him. He told me they were busy and they hadn't yet gotten to the oil change. He then told another employee to go get my car "so we can get this guy's oil change done with." Should I have apologized for bothering them with my business? I sat in the waiting area for them to finish the oil change. All the while the guy at the desk spent his time either trying to figure out how to charge another customer on his credit card (and this took a good 20 minutes) or calling his wife to bitch about his daughter's high cell phone bill. I agree: It's bullshit she spends so much time talking on it and text messaging. Should I give them the benefit of the doubt? Was it an off day? I told my brother I went to Norwood Auto for an oil change and he had almost the exact same story to tell, right down to the guy calling his wife to bitch about his daughter's cell phone use. Where is the professionalism here? Needless to say, I won't be back. It's easier to pay $15 more for an oil change at Jiffy Lube and get out of there in 10 minutes without hassle. They also need to stop false-flagging the whole Firestone thing. Nowhere on Firestone's official site do they list Norwood Auto as a one of their stores. read more

This place is a neighborhood gem. Great customer service, reasonable costs, and clear, trustworthy communication. Matt even swung over with a battery charger one frigid winter day when I had the flu and jumped my car so I could get to the doctor. read more