So normally I only post about fun things or food stuff, but today it's more about the other side of…read morelife, the down side...Recently my father in law passed away and we were in need of funeral services and since my father in law was from the west side we chose the Miller funeral home to help us with dads funeral plans...Now this being said I have known all of the staff at the funeral home due to my occupation and thus I was already aware of their professionalism and dedication to helping those in need...Joe Martin a funeral director I have again known for years took care of the entire process, from beginning to the end flawlessly...It's at times like this when you need these folks, the unsung heroes and the folks on the front lines during the pandemic...I hope you don't need the services of the Miller FH or any other's soon, but if you do or if you would like to make pre-arrangements (I strongly suggest you should) contact the Miller funeral services and relax in the knowing that all will be handled with professionalism and care...

We were initially hoping to use this company again with our family, however our experience this…read moretime around was beyond foul and should be known. 1- multiple employees with horrible attitude and were extremely rude towards my family, one of which was actively (and visibly!) dying during their visit to try and plan her end of life 2- employee expressing her own religious beliefs and lectured my family on her own religion because it differed from theirs 3- the same employee rudely expressing their religious beliefs while dismissing my family's, also dressed unprofessionally & had dirty hands / fingernails. My family did not bring this up to other employees but this was still odd 4- when bringing the attitude info to an employee, my family was only met with more attitude 5- my family left a review already, but your reply was disingenuous and disappointing. Don't even want to know which employees were acting so disrespectfully? How much do you REALLY care about the HEINOUS service my family had and how your business operates? Truly a disgusting experience, should not still be in business. If you care about your family, and if you care about how your grieving process looks / feels, DO NOT GO HERE. This experience, and now your reply, is beyond despicable to do to anyone let alone people who are grieving and/or dying. Thanks for making my dying mother's end of life even worse than it already was, full of stank attitude and disrespect from multiple people at your company in her final days. Visibly and actively DYING in front of you, and yet, multiple of you use this as a chance to be disrespectful and to shove your religious agenda onto people who're already dealing with enough with a family member on hospice care. I am confident you all will have the lives you deserve. Don't even bother replying if you're just gonna try and pull the same fallacy you tried on my other family member.

Had a very good experience after having some bad experiences elsewhere…read more I've got a 6 month diagnosis and need to get stuff taken care of for my wife and our 7 kids. I'm particularly looking to see who will be helping my family through the process. They were very straight forward and good at listening. It was clear they wanted to adjust to our needs. Mike was ready to help advise when needed and accommodate wherever we already had ideas. He's the first guy we meet who was a friend rather than a "salesman". We actually had a pleasant experience through a difficult time. Facilities - pristine Pricing - reasonable and straightforward Personality - a keeper (I recommend Mike) Helpful - no pressure, lots of choices My family has a sense of humor about things like this and felt at ease through the whole conversation. This is everything I would hope for the experience to be.

I have since heard from Kelly. She was pleasant to speak with as always. She was very apologetic…read moreabout the check and definitely thought she had sent it. She has since sent a check for $200+. The gesture is much appreciated.

AJ, the owner and a gentleman, arranged my Mother's funeral with noteworthy kindness and candor…read more Though it may be his business, at no point did I feel like it was a business transaction. His demeanor was sincere and welcoming, and his actions conveyed a genuine concern with the well-being of my siblings and I. This eased the pain somewhat, while planning the funeral for our Mother, who had unexpectedly passed only a few days before. A great friend of mine, who is a mortician, inquired as to how everything had gone with planning afterward; she was very pleased with how he handled our arrangements and the suggestions he made pertaining to the viewing of our deceased Mother. To paraphrase her as close as possible, "Funerals are a business and his decision was in your family's best interest, not his, and that speaks volumes." The building was very nice, inside and out, had a quaint feel and the lighting was warm. There is more than shown here, but this will provide a general idea. The home had two rooms available for use, the viewing room and an adjacent gathering room, but COVID restrictions dictated how many people could be in at any given time. The funeral home was easy to find, and parking was limited, but suitable for small or medium sized wakes. I highly recommend AJ, the Young Funeral Home, and would absolutely work with him again, but hopefully not anytime soon.

If you are planning a funeral, for yourself like my mom did 20 years ago or for a loved one that…read morejust passed, my advice is do not use McGee Monuments. Don is a typical sales person and tells you what he thinks you want to hear. He doesn't care about your loved one and will show no respect to you. I have an email from Don dated May 23rd and he states mom's stone will be placed "within the week"...her stone was finally placed September 9th, just 3 days shy of a full year since she passed. Don blamed the cemetery and Don blamed me but never once took responsibility for the fact that he dropped the ball. If you call and leave a message Don will not call you back but when you call him again he will tell you "you're on my list to call". McGee had mom's stone sitting there for over 20 years, she passed away September 12, 2022. It took McGee almost an entire year to put her end date and set her stone in the cemetery. I would never recommend this place to anyone.

Great service. Very kind and respectful of what we were going through. Gravestone was exactly as…read morepromised, and they made sure it was installed before winter hit. Highly recommended.

The staff was very accommodating during the difficult time of my father's passing. It seemed…read moreeveryone went above and beyond to help us through. Although this is a business, I had the feeling that the staff were our friends, at our side during the entire funeral process.

A wonderful man that I met through YELP passed away. The facility was well maintained inside and…read moreout, there were door ladies as greeters. The family appeared to be well attended to.

My experience with Matt at Rochester Cremation was simple and pleasant at a difficult time. I made…read moreout the form on their website before coming in for an appointment. All of our questions were answered and only a few signatures were needed.

To be honest here, I initially left a pretty scathing review for this company. I had, what I…read moreconsidered, a less than satisfactory experience as far as phone customer service. However, after the review I found out that a call center was responsible for my issues. The owner of the company reached out to me and made sure I was taken care of and apologized for the issue. He truly knows what customer service is about and loves his business and what he does. With any business, small mistakes can happen, but in the end it's all about how much you care. This company cares.

It was a very peaceful environment allowing me to relax and spend time with deceased family and…read morefriends.

My daughter died tragically In February. I was never notified when her marker was placed on her…read moregrave, although I was told I would be.

They were great! Very kind, courteous, and professional. We chose direct cremation. There was…read moreabsolutely no pressure to purchase "add-ons". The funeral director comforted my daughter when she went to pick up her mother's ashes. The entire procedure cost $1020. We bought our own lovely urn for $90 on Amazon, and they filled it. My wife would have approved! If you want something affordable, simple, yet dignified, this is place.