The staff and management at this facility are friendly, professional, and informative. They helped…read moreus out navigating the sometimes confusing process of contract extension and find the right price structure for us. We extended our contract with them!

This place is a scam. DO NOT RENT HERE. They will jack up your price within the first year that you…read moreare there and say that it's for maintenance. It's not. Half the time the garage door is open for anyone to come in, with no security ever that I've seen. My light above my unit has been broken for months and I can never see inside my unit when grabbing items. Also it's extremely hot and uncomfortable. They claim they keep it at a certain temp but that's a lie. I will be moving out because this business practice is extremely shady. The price for my unit online is a third of what I pay now and I've only been here since the end of MAY 2025. It's unacceptable.

Fantastic experience here -- the staff are super friendly and helpful and the units are clean and…read moreeasily accessible.

Got a small storage unit. The guy was professional and nice. Also there's a pokey stop here so…read morethat's good. You can buy a lock from them for $10. The unit was clean. And we got a special for half off for the first three months. We havent moved anything in yet but it looks pretty simple/easy. They also sell packing supplies in the office. Seems a little pricey but it's expected for a small business.

I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

Needed to clear out my storage unit and just had some really large items that I couldn't move by…read moremyself and certainly didn't have a vehicle that would transport them. Went to the All Service Moving website and booked my move. There was a confirmation phone call from the front office then there was a phone call from Chuck my move lead saying that they were about 30 minutes out from arriving. The two men worked fast and were very professional. Chuck is the friendliest and nicest person. I've met in a long time. Two thumbs up.

If you read one thing from this review, it's this: do not hire All Service Moving unless you're…read morewilling to risk unexpected charges, damaged belongings, and a company that refuses to stand behind its work. We provided a complete inventory of our home and were quoted for one truck. Your team spent an entire day packing our home and never once mentioned there was a capacity issue. It wasn't until the very end of moving day, after everything had already been packed and loaded and we had no meaningful opportunity to make another decision, that we were told we needed to pay for a second truck. As a result, it ultimately required two trucks to remove our belongings from storage, effectively doubling the cost we had been led to expect. Unfortunately, the handling of our belongings was even more concerning. During move-out from All Service Moving's warehouse, numerous damaged items were identified and photographed. We also documented furniture stored directly against other furniture with little or no protection, exposed boxes, and delicate items packed and stored in ways that unnecessarily increased the risk of damage. As we continued unpacking, we found additional examples of improper packing, despite paying All Service Moving to professionally pack our home. Wardrobe boxes were not used for hanging clothing--the hanging bars were never used, and clothing and shoes were piled throughout the boxes. Delicate lamp shades were packed with dirty outdoor items. Clothing was packed alongside a floor cleaner and a greasy kitchen rack. Fragile decorative branches were packed without protection and arrived broken. These were not isolated mistakes. They reflected a consistent pattern in how our belongings were packed, stored, and handled. Despite photographs documenting both the damage and the way our belongings were packed and stored while in All Service Moving's warehouse, the company has never taken responsibility. We spent months trying to resolve this privately before writing this review. During that time, we repeatedly provided documentation, waited through postponed discussions, and requested the documents supporting the company's position. Those documents were never produced, and All Service Moving never took responsibility for the damage. Moving is one of the largest expenses and most stressful experiences many people will go through. When you hire a moving company, you're trusting them with everything you own. We expected our belongings to be handled with care and, if something went wrong, for the company to stand behind its work. Unfortunately, that was not our experience with All Service Moving.

Close to downtown Doesn't have handicap accessible…read moreentrance. Clean and inexpensive. Communication is good when you are unable to get to the office physically

Amazing service at this location! Brandee is the employee…read morewho has helped me get my unit set up. They are so patient, kind, professional, and time efficient! I was able to get my storage unit same day & have been provided with excellent customer service due to Brandee! I can whole heartily say that Brandee is an employee that is ethical & for the people. Decent pricing/good deals. Large freight elevator on sight plus free dollys !!

Storage units are already a nightmare. This one strives to be even worse than the rest…read more Just stay away. The rudest staff you'll ever experience. They won't let you in after 3:30 on the weekends. I've received several calls because I "missed payment" when in reality they just forgot to run the payment.

Well, I'm surprised with all the negative reviews. Perhaps they've changed management, but I've…read morehad lovely people to deal with the whole way along. They always greet me and say good-bye, are pleasant and helpful. My storage unit is easy to access and well priced. I would say the only downside is their hours, if you wanted to load some stuff after 6:30 p.m. Also, if you get stuck waiting for the train to go by, but otherwise, very easy and clean and friendly.

I work for a moving company, and have been to nearly every public storage facility in Multnomah,…read moreClackamas amd Washington County. Here was one of the most organized, and Jack was the most helpful right from the start compared to the other facilities around town. When we pulled up he came out and directed us where to park the truck, then explained the elevator protocol and put it on independent service so we could use it uninterrupted. This place being located on the inner East side is perfect for anyone that side of Chavez Blvd. Would recommend here to our customers. most of these negative reviews sound like people who had no idea what they were doing.

Worst storage unit experience I've had in my life, pay a little more and go somewhere else!! I…read morecalled when we got the unit a month ago and was told I hadn't verified my identity, which is why my gate code wasn't working. I was told this from inside the gate, with no way out, because someone had happened to be leaving as we arrived, and we thought, "Surely they have working sensors on the inside of the gates so that they don't trap anyone in here." That was wrong, that's exactly what happened, which is a crime actually (looked it up since we're new here). I was told to call 911 for help from their customer service team because they had no way of manually releasing the gate. Fortunately I was able to release the gate myself to avoid having emergency services dispatched so that we could leave our storage unit facility. It doesn't end there; we called about this matter as most probably would after being held hostage. We were informed of the issue, and we agreed to meet with someone at another site, even farther away (we're driving over an hour one way to use the facility), to verify my identity. We did this, accomplished the task, and were told that we were good to go. And guess what? We weren't. The gate code still didn't work; the person had left by the time we made it there, and a robot kept sending me back to the main page whenever I tried to call again. There's no one in their office because they bought the place out from under someone else and didn't bother to hire anyone (previous owner left a note basically saying good luck to anyone unfortunate enough to rent from them). Once I requested to rent a new unit, I was finally able to speak with someone, and they just said they were sorry and didn't know what to tell me. Fortunately, someone kind entered their code so we could get into the facility and access our unit again, and I was able to release the gate and let ourselves out...again. Now, I even gave them the benefit of the doubt here and thought maybe it would just take 24 to 48 hours to process, despite being told it would be resolved instantly when I called, before I drove an hour and a half one way to verify my ID. Guess what? That didn't help either. Still didn't work; still couldn't get anyone on the phone; still no one on site; and still no help. So I let myself in and out again because what the hell else are we going to do? We're literally paying for this! Seems criminal to me, but what do I know? Maybe if I post this review all over the internet, THEN we'll finally get a working gate code. Thanks for nothing Public Storage!

When I rented there was never a problem. The facility was clean, well managed, good temperature…read morecontrol. accessible. Portland is weird and I can only guess why these negative reviews are coming in. The typical bullying campaign against "we know who." Just stop!

Everything was fine for the first few months, they drew us in with a great deal - 1/2 off our first…read moretwo months. We paid $40/month for the first two months, then the price would go back up to $80 regularly afterward. Not even 4 months into using them for storage, they sent us a notice saying our rent was going to increase. IT DOUBLED IN PRICE. Went from $80 a month to $160, within 4 months. They also gave us 30 days notice about the change, so we really couldn't make a change or move companies quick enough to avoid the rent increase. DO NOT USE THEM. Rent from a local company, or read the contract very very well. We will be moving.

Petty, stupid, scumbags. Rent literally anywhere else but this place…read more Half the time they forget to unlock the door. Then the manager goes around accusing people of shit based on some teenager clerk idiot. Really I tried. You guys fucking suck.

I looked at several storage places before renting here, and Broadway Storage was easily the best…read moreoption. Kendall and Kristoff were both really helpful, answered my questions, and made the whole process straightforward. The place is clean, climate controlled, and feels secure, which mattered a lot to me. After seeing a few other spots, I felt much better about renting here. Glad I found this place.

EXTREME COST INCREASE.. BEWARE My RENT JUST DOUBLED from May…read more2026 to June 2026.. ONE MONTH! They Say, in other reviews, that this is because it was an "introductory offer" .. NO. This is after many months as a good paying customer.. way past any introductory offer. DOUBLED in ONE MONTH

We have been renting units here for a couple years now and it's always the same, hike your rent way…read moreup every 3 months. Always drug camps surrounding the place and apparently also renting units. We recently went in to get some things and were hit by an awful as soon as the elevator doors opened and now RATS! Rat feces and urine all over, damaged belongings. Enough is enough. We will be leaving. Our daughters have units here as well that they will be vacating. All of our units are inside the facility, not drive up kind. If you value your belongings and don't want to pay constantly rising rent DO NOT RENT HERE.