Getting mail in the mountains is a challenge! Jimmy and team always go above and beyond to make…read moresure we get all of our deliveries. They are super helpful with shipments too always willing to check for delivery times prices and are on top of circumstances here so that our packages get where they belong.

I mailed a package with Just Send It, and the entire experience has been extremely disappointing…read more My package was reported damaged, and while the company opened a claim, I received no meaningful updates. After several trips to the store and a week of silence, I finally got an email asking for details about the package contents. I responded immediately with descriptions and photos -- that was over a month ago, and I have heard nothing since. At this point, I'm out the cost of shipping, and my package and its contents are missing. The store itself is unorganized and cluttered, and when issues arise, their customer service is nonexistent. They do not follow up, communicate, or take responsibility. Strongly do not recommend.

The UPS store at lamp and lantern Center is outstanding. And the employees that work there are…read morealways friendly and helpful. I also love the fact that they're open on Sundays. Great store great people. I actually go an extra 2 miles to use this UPS store..

Highway robbery when they charge $3.00- $7.00 to print a return label! Something that with the cost…read moreof paper and ink might be $1.00 Ridiculous!!! Poor customer service in my eyes.

The worst Ups Store I have ever been to. Do not come here if you need a notary. The notary made a…read moremistake and did not fill out the document correctly and made a rookie mistake. Almost jeopardized a real estate closing and I called to get it eradicated by the store and the manger Jon proceeded to tell me it's my fault, yelled at me, and then hung up....

The Edwards and Vail UPS Stores have been incredibly disappointing. If the owner happens to see…read morethis, I'd genuinely appreciate the opportunity to discuss the situation directly. They've lost 2-3 of my packages, including some critically important luggage, and no one at the store is willing to help or take responsibility--even though I insured everything. To make matters worse, UPS corporate tells me I need to handle it with the store owner, while the store staff insists I take it up with corporate. This back-and-forth is beyond frustrating, and I'm left without answers or resolution. People at the store are not helpful and very rude. "I didn't loose your bag, I don't care. Call corporate" *if you are the store owner. Do not reply to this with an email. Or email address. Pick up a phone and call me to make this right. Three one 2 nine six 1 seven 4 two nine **

Tried charging me $2 to print out a UPS shipping label from Amazon.... Yikes. Giving 2 stars…read morebecause I had a decent experience here once. (Where she printed the amazon label and didn't charge $2)

Eren was awesome!!! Incredible service. Super helpful and fast service. I had a few Amazon…read morereturns as well as a Spectrum modem to be returned. Eren had 3 customers at the same time, handled all of us at the same time and had us in and out in minutes. A+++++.

Terrible and lazy employees refused to help anyone.... came in no one was in line.... The employee…read moreKimberly insisted I do my return through the machine.. when the machine told me to see an associate, she acted annoyed. This place is getting ridiculous..... why have employees at all if they just want to stand around and not help.

Today (12/12/25) I watched the employee belittle a customer because she had her item in the wrong…read morebox. He told her that "She should know what a shipping box looks like" and if she doesn't switch the box that he will cancel the order in the system. Two weeks ago I was trying to ship something and I was requesting to have them pack it and ship it for me. The same guy that was working today told me that I "needed to use the self service kiosk". It shouldn't matter how many packages you receive in a day if you have a customer waiting at the counter the packages in the back can wait. This guy definitely doesn't have the composure to work in customer service! This will definitely be the last time I come here, it'll be worth the gas money to drive to Glenwood Springs and use the UPS store there.

The blond lady that works there is very rude and unprofessional. I took a package in there to be…read morescanned and she said she wouldn't do it. She must really hate her job.

What a terrible place. Packages broken, undelivered, scanned at the office and returned to sender…read more Let this business go with a quickness. Id fire everyone there if I was in charge. Need a 0 star option.

The staff here is so friendly you'll just want to hang out and chat. They are always willing to…read morehelp your packages and printing jobs wherever they have to go. When or if something goes wrong, they won't leave you hanging out just shrug and act like it doesn't matter. I try to take all my mailing projects and print projects here first. If they say it can't be done, then I just forget about it! LOL Their prices are fair and they'll give you good quality work. Just being around people who care about what they do and understand the value of prioritizing customer service mates all the difference to me. I truly appreciate their work ethics and dedication to the community they've chosen to serve! Bravo and thank you for your customer service!!!

We receive our mail here rather than post office. Always great service and friendly staff.read more

Mike R. at the Front Desk has always been very helpful and kind with me and my family. Very much…read morerespect the professionalism and hard work.

rude kid at the counter. Wouldnt help me pack unbreakable items, wouldn't charge the box and tape…read moreto the account. Just unhelpful. Find another shipping place. The UPS store near city market bend over backward with helpful service.

Gave a call to inquire about mailboxes, and Judith was personable, informative, patient and…read morefriendly. Will continue to review after my first visit.

The service here is so fast and they really enjoy what they do! Last week I brought in an unusual…read morewood basket with a wire handle and other gifts in a too small box. I left everything for them to pack with bubble wrap in the correctly sized box, paid the fee and I was out the door in minutes! Unbelievable! We are very lucky to have this UPS store in Glenwood Springs!

Shows my package was delivered but it was not. Cannot speak to a human at customer service. FedX…read moreSUCKS!!!! I am posting one star because I have too! They don't deserve one!

stated package delivered - no signature required......and in traditional FEDex and UPS style....no…read morepackage found at my door...seriously!! Betting the drivers swindle our packages for personal use. Why is it so difficult to get these drivers to deliver our packages here in Edwards?