The blond lady that works there is very rude and unprofessional. I took a package in there to be…read morescanned and she said she wouldn't do it. She must really hate her job.

What a terrible place. Packages broken, undelivered, scanned at the office and returned to sender…read more Let this business go with a quickness. Id fire everyone there if I was in charge. Need a 0 star option.

The UPS store at lamp and lantern Center is outstanding. And the employees that work there are…read morealways friendly and helpful. I also love the fact that they're open on Sundays. Great store great people. I actually go an extra 2 miles to use this UPS store..

I called and asked if I can send a package for pick up, was told yes…read more When I got to store, they tried to charge me $37.50 to collect my package , they did not disclose this on the phone call. Instead of being helpful , they pushed their point that if an employee failed to tell me the additional cost , I should have gone to web site. Manager is awful , and led to me NOT sending out packages as planned, and now I'm leaving with out my delivery because of an undisclosed , outrageous , fee , for a car floormat that cost $68 The manner in which the manager addressed the issue was first to make me wait 25 minutes before coming out of his office. I watched another customer come in , and witnessed the employee fail to inform customer of high charges for delivery to store, I told the customer who was surprised as well. It's an absolute shame that a manager, who obviously has failed at his job of training and overseeing , has ruined my day , and vacation plan by not coming to a mutual agreement. He offered a $7 discount to pay $30 His reluctance to be assistive , was insulting, and ultimately he looked like he was enjoying the distress situation he put me in. I WILL NEVER AGAIN DO BUSINESS WITH THIS UPS STORE LOCATION IN STEAMBOAT. Manager , about as bright and helpful as a rock. If he is an owner he should loose revenue if he is manager , he should be fired. He has no hair. I do not t know his name.

The staff here is so friendly you'll just want to hang out and chat. They are always willing to…read morehelp your packages and printing jobs wherever they have to go. When or if something goes wrong, they won't leave you hanging out just shrug and act like it doesn't matter. I try to take all my mailing projects and print projects here first. If they say it can't be done, then I just forget about it! LOL Their prices are fair and they'll give you good quality work. Just being around people who care about what they do and understand the value of prioritizing customer service mates all the difference to me. I truly appreciate their work ethics and dedication to the community they've chosen to serve! Bravo and thank you for your customer service!!!

We receive our mail here rather than post office. Always great service and friendly staff.read more

Getting mail in the mountains is a challenge! Jimmy and team always go above and beyond to make…read moresure we get all of our deliveries. They are super helpful with shipments too always willing to check for delivery times prices and are on top of circumstances here so that our packages get where they belong.

They have been fantastic. I can always pick up my mail unlike any of the post offices in Summit…read moreCounty. I switched to them due to the number of "returns" and lack of professional treatment, especially at the Dillon Post office. Another mail service closed down last year. This feels like "someone" is killing the competition.

Mike R. at the Front Desk has always been very helpful and kind with me and my family. Very much…read morerespect the professionalism and hard work.

rude kid at the counter. Wouldnt help me pack unbreakable items, wouldn't charge the box and tape…read moreto the account. Just unhelpful. Find another shipping place. The UPS store near city market bend over backward with helpful service.

Gave a call to inquire about mailboxes, and Judith was personable, informative, patient and…read morefriendly. Will continue to review after my first visit.

The service here is so fast and they really enjoy what they do! Last week I brought in an unusual…read morewood basket with a wire handle and other gifts in a too small box. I left everything for them to pack with bubble wrap in the correctly sized box, paid the fee and I was out the door in minutes! Unbelievable! We are very lucky to have this UPS store in Glenwood Springs!

The worst Ups Store I have ever been to. Do not come here if you need a notary. The notary made a…read moremistake and did not fill out the document correctly and made a rookie mistake. Almost jeopardized a real estate closing and I called to get it eradicated by the store and the manger Jon proceeded to tell me it's my fault, yelled at me, and then hung up....

The Edwards and Vail UPS Stores have been incredibly disappointing. If the owner happens to see…read morethis, I'd genuinely appreciate the opportunity to discuss the situation directly. They've lost 2-3 of my packages, including some critically important luggage, and no one at the store is willing to help or take responsibility--even though I insured everything. To make matters worse, UPS corporate tells me I need to handle it with the store owner, while the store staff insists I take it up with corporate. This back-and-forth is beyond frustrating, and I'm left without answers or resolution. People at the store are not helpful and very rude. "I didn't loose your bag, I don't care. Call corporate" *if you are the store owner. Do not reply to this with an email. Or email address. Pick up a phone and call me to make this right. Three one 2 nine six 1 seven 4 two nine **

Shows my package was delivered but it was not. Cannot speak to a human at customer service. FedX…read moreSUCKS!!!! I am posting one star because I have too! They don't deserve one!

stated package delivered - no signature required......and in traditional FEDex and UPS style....no…read morepackage found at my door...seriously!! Betting the drivers swindle our packages for personal use. Why is it so difficult to get these drivers to deliver our packages here in Edwards?

This company takes forever to deliver and you have to call them multiple times to get them to…read moreactually deliver. It the one thing they should be good at but they are not. I now tell shipping companies not to hide them for the final part or my deliveries.

This company has no interest in customer service. You will get your delivery when they feel like…read moreit. A week? Two weeks after they receive the product? Vendors who use this company should beware of their very poor attitude and disinterest in the community they "serve".

There were a lot of challenges with shipping a package to this store. I went to pick up the…read morepackage and they were not very service oriented.

FedEx is pretty bad in the Vail Valley. Shipments routinely are delayed while UPS provides great…read moreservice. Avoid using FedEx to ship to the Vail Valley or when shopping anything important from the Vail Valley.