In short, Stay Away! Bottom line; I questioned a 200% markup on a part, they responded by blatantly lying. Not only to my face but I also have a post marked and signed lie from Jason, the owner, claiming they used the O.E.M. part in response to my complaint and a signed conformation his claim was false from Sandy Springs Ford. I used N. Ridge Auto for 3 years because they were right by my work. I slowly started getting the feeling something wasn't right with Justin but thought Jason was a straight shooter until the following incident. This final straw was when I had a clutch cable fail within a year after having a new transmission, clutch kit and cable put in the car at their shop. After learning I would have to pay a quoted $270 to replace it again, I looked up the part number for the cable that had just gone bad (BK 6151268) and found it retail at NAPA for $59. They had charged me $187 for that cable alone... not including the $105 labor to put it on while doing the transmission and clutch kit (labor for these billed separately). The next morning when I dropped the car off, I questioned the high price for a cheap cable and was given a run around response where Justin avoided the question and instead talked about how they were going to use the better quality O.E.M. cable now to replace it while pointing to another cheap aftermarket cable (still boxed). Instead of arguing before they started working on my car, I decided to just get it changed and be done with them. When I picked up the car the invoice used the real O.E.M. part number but with an aftermarket brand name. I wrote Jason to tell him that the ridiculous markup and Justin's response cost him my business. His reply was not only a signed statement that he used the O.E.M. cable but that he lost money on it because he only charged me $99.87 for the new cable (it turned out to be a $40 Sachs cable p/n W0133-1624297) and included a print out of a webpage listing the real Ford O.E.M. part for sale at $224.09. After receiving this letter, I promptly took my car to the Sandy Springs Ford service department to have the cable inspected. They not only gave me a signed statement that the cable was not the O.E.M. cable but that the clutch kit was not installed properly in the first place. (I wonder why the first cable failed within a year?)(I wonder why they just replaced that failed cable but couldn't tell me the problem could be because the clutch wasn't engaging properly?). This has caused me to look back over their invoices (which I always save) and look up the part numbers used to find what I could buy them for retail. It seems this type of markup happened more than a few times and appears to have started after I had them re-install a fuel pump they suggested I change because of a whining noise but their new one was even louder and coming through the stereo speakers. They weren't happy. What I have written here is just the most outrageous incident I had with them, but there were other smaller issues. If they would like to rebut this or even discuss it I will insist it be done in front of a magistrate judge as I am well documented. There is not enough money to recover to make it worth my time currently but if they want to try and discredit my integrity, it will be worth my time. I hold my integrity much higher than they apparently do theirs and they know who I am from the story described. read more
