On December 14, 2025 I brought my 2020 Genesis G70 3.3 T with 39,000 miles on it into Roswell Auto Center for a front brake repair. I did this at the Recommendation of a close friend. On December 16, 2025 Carl, the manager and owner, or so I thought, called me and said my car was involved in an accident on his property while under his care. He said the brakes had failed after being repaired and the tech backed the car into another. He kept apologizing and assured me the car would be repaired to the same mint condition as I brought it in. He even gave me his personal cell number so I could be kept updated on the repair progress. The car was brought to Sun Valley Collision , where Carl said he gets all his personal work done. Six weeks later the car was declared a total loss. At that point Carl basically ghosted me. When it first declared a total loss, I went to the shop and he told to me deal with the insurance company. After two months of fighting with the insurance company I was forced to accept a lower offer than my car was worth ( the insurance company informed that they would stop paying for my rental and storage fees on February 1,2026). I purchased a used vehicle for more than I received from the insurance company. All I want is for Roswell Auto to make up the difference and make me whole. To this point, crickets. Carl doesn't answer his phone and ignores my text. My wife even went to talk to him and he basically said it's up to the owner. The owner happens to be his Dad. I could never and would never recommend this place for any kind of repair because of their terrible customer service and obviously poor mechanical skills. I just read Phil Hughes response to my first review. Phil, shame on you. You know that is not what happened. I was the one who called the Roswell Police to make sure a report was filled out on the destruction of my car that happened at your facility. I never threatened anyone or any employee. I admit I was very angry but I never threatened anyone. I said I could severely damage your business with an honest review of what happened. I happen to have the Police report and there is no mention of me threatening anyone. I did in fact provide your insurance company with a comparable car, same year, same make,same model with the same low mileage. They only raised the settlement amount a few hundred dollars. I wanted to hold out for more but was told by your insurance company that as of February 1, they would no longer pay for the care rental and that the storage fees at Sun Valley Collision would be my responsibility. So I settled for less than I should have. As a business owner you should know better than anyone one that nothing is more important than your reputation. I owned a business for thirty years and I never allowed anyone to walk out unhappy. There is an old saying. It takes 10 customers talking good about you to undo one customer talking bad. You can still do the right thing and pay the $ 2860 price difference. You know it's the right thing to do. read more

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If you're looking for fantastic service wrapped in good old-fashioned friendliness, Roswell Auto is your spot! My family has trusted them for over 20 years--that's longer than some of my socks have lasted! Since 2013, they've kept my fleet of passenger vans (shameless plug: Atlanta's Best Van Rental) rolling smoothly without emptying my wallet. Randall, Ryan, and Carl are automotive superheroes--helpful, informative, and always ready to save the day (or at least rescue your transmission). One thing I especially love about Roswell Auto is the camaraderie. Sitting in their waiting room feels like stepping onto the set of The Andy Griffith Show. Randall is our own Goober (with slightly better hair), and the rest of the crew--Ryan, Carl, and the gang (a.k.a. Floyd, Gomer, Barney)--always make you feel right at home. Believe me, even Santa Claus would park his sleigh here for a tune-up (and a cookie or two). They keep my vans running smoother than Rudolph on Christmas Eve! So, if you want affordable quality, service with a smile, and a generous helping of nostalgic humor, Roswell Auto is your ticket to Santa's "Nice List." Santa Steve P.S. Don't forget to ask Randall to top off your blinker fluid before you leave. *(For a quick laugh, check out this humorous anecdote: https://www.youtube.com/watch?v=Kn2IaQ7ECUY)* read more

Roswell Auto Center - Auto Repair Near Me - Roswell, Georgia

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Took a truck i was looking at buying over to get an inspection. Carl at Roswell Auto Center provided excellent service. I highly recommend him to anyone looking for a smooth and stress-free experience. read more

I was recommended to go here by a friend. I never going back again. My car wouldn't start and my check engine light was on. I towed it over to see what was wrong with it. I called them morning of to see if they had my car and was told my car was never there. End up having to call the towing company and somehow they found it. That should have been red flag one. They tell me that the only thing wrong with my car was my spark plug and engine flooding and I gave them the go ahead. When I go to pick up the car, my check engine light is still on and my car is stuttering when I press on the gas. I take it back immediately after paying and tell them something is still wrong with my car and they then proceed to tell me otherwise after checking it out again. When I get into my car the next time my engine light is now turned off by them. I take my car back and no even 24hrs later it won't start again. I take it to another mechanic and it turns out it was my entire timing system that was the issue, and if they would have checked the check engine like correctly it would have told them this fact. They took $400 from me and are now running me in circles to get a refund. When my I literally had to drop $4,000 to get it repaired and fixed by someone else. I do not recommend going to this place. They will take advantage of new customers. Never going back ever again. read more

I don't usually leave negative reviews, but our experience at this business was terrible. We took our 2019 Lexus in for an annual emissions test in late January, and the owner himself was conducting the tests--which you'd expect to mean a certain level of expertise and professionalism. Unfortunately, that was far from the case. He struggled to find my odometer reading and couldn't get his equipment to establish a proper connection. At one point, he even needed my husband to press enter on the screen because he was unable to get his system to function correctly. When the test came back FAILED, he simply said it was our issue to figure out and offered no assistance. We paid the $25 fee and took the car to another emissions testing location, where it passed without any issues. The technician at the second location immediately noticed that they even entered the wrong odometer reading in the system, which he had to correct. He said we should have never been charged for a test failure caused by faulty equipment or improper procedure. When my husband returned to address the issue with the owner, he refused to refund our $25, despite the failure was due to his own error or equipment issues. We found his response unethical, unprofessional, and completely unacceptable. Even the second location's technician was so concerned that they reported him to the state. Had the owner simply acknowledged his mistake and refunded the money, we might have walked away with some level of respect. Instead, we feel obligated to warn others--this is not a business I would ever trust or recommend. If they can't properly conduct a basic emissions test, I certainly wouldn't trust them with anything else involving my vehicle. read more

Honest, fair, value and quality perfection is still an option in 2024, and ruin find it right here at Roswell Auto Center. Intelligence too as they split the oil chance and basic service on a first come first served basis from the more complex car maintenance and work. The team, from the local celebrity Randall to the awesome mechanics, front desk and everybody else do a genuine effort (and succeed) in making sensible suggestions on the issue and help where they can. Topping off coolant, suggesting to keep an eye on the oil under the car after being parked, etc and their overall very reasonable pricing and excellent service this is the only garage to ever visit and honor. No worries kids, there are still good folks out there and you can find them here. :) read more

As always, Roswell Auto Service came through. They are professional and experienced. There is no problem that they haven't seen before. They are courteous and competent. Most importantly, their prices are reasonable and honest. I highly recommend them. read more

Carl & Robert are the most attentive & caring business owners. They have taken care of our family vehicles for many years. Always to be counted on. We had a problem with our Volvo air conditioner the day before vacation & they didn't hesitate to work us in. Amazing. We were so grateful! Thanks to all at Roswell Auto! read more

I do my emissions here yearly and they are always quick & friendly :) The emissions never takes long at all, I wait about 10-15 minutes max & it is done for $20! read more

I have taken my car for various types of services over the years and have always been very satisfied with my experiences. I brought my car in to have a brake light replaced and it was done for free! I highly recommend Roswell Auto Center. read more

At this point, I do not trust these mechanics to do the right thing, I went in to get my starter replaced, in which they did but, I drive off with my transmission making hard transitions into the next gear. my transmission was working perfectly before dropping it off. I don't write negative use lightly, but when something is so obvious, there needs to be a caution statement. I did call them and ask if they serviced the transmission but I got the anticipated answer of "no" but it was worth at least asking. They know what they did. If they want to come good for it they know how to contact me, and I will gladly revise my review. read more

I could not be more pleased with the service, price, and quality of work at this shop. It was my first time there and it will definitely not be the last. Thanks to Carl and his staff. Excellent work!! read more

As a new customer, visiting this Roswell Auto Center recently with two of our vehicles on separate occasions was an amazing experience. First of all, Mr. Carl was so helpful in explaining the necessary work to be done in fixing those issues and later the repair for each vehicle was done on a timely manner. In the dealings with different Auto shops for the last 31 years, I don't have any hesitation to say that Roswell Auto Center is the best in the state of Georgia. read more

Been going to both the auto repair center as well as their quick oil change for years! They provide GREAT, Honest service. Highly recommend ! read more

Carl and the staff at Roswell Auto Center are honest and professional. They always do great work at a reasonable price. I have continued to trust them with all my family's cars for over a decade. High integrity business! read more

Simply the Best. Reliable, knowledgeable and very nice people. I will not take my car anywhere else.

This auto repair is great for oil changes and emissions too! They are consistently friendly, professional, fast and seem to have integrity which means a lot. read more

Would highly recommend these guys. Honest and knowledgeable totally trust what they tell me and they work quickly. Huge relief not having to take to a dealership where I always feel like Im getting ripped off. Gave me quality parts and quick service. read more

I took a Honda Pilot there for a pre-purchase inspection. They took their time to ensure everything was checked properly. I took the car to the dealer who fixed what had been wrong. I took the car back for them to ensure it was fixed, they checked it again and did not charge me a dime. they were very friendly and professional. Their pre-purchase inspection is $60 which is way better than many places around the area. I will definitely recommend them and will do business with them again. read more

I dropped my car off early in the morning, asking for an oil change and to check the brakes and trunk lid support. Got a call before noon saying my car is done. Asked if they had checked the brakes and the trunk lid; "No I didn't check the work order." Called them back at noon the next day - still hadn't checked the brakes or truck lid. A couple of calls later, the brake check STILL had not been completed, but I was given 4 estimates of cost based on what work might be needed. I asked for a final diagnosis and firm estimate before the work was to begin. At the end of the (second) day, I was told that the pads had all been replaced, the from rotors turned, and the rear rotors ordered. No request for approval, no cost estimate. Trunk lid supports could be ordered, but would take 2-4 days. Finished work at 10:30 on the third day. Cost exceeded highest estimate. Not impressed. read more

Been going here for years and really appreciate Roswell Auto Center. Good people and trustworthy...

Trying to call them about my car and their AI system keeps looping. Will have to check in to work now and call them another time.

Maybe this should really be a review of my Ford Ranger, but about 12 years ago I had a significant oil leak develop in my '96. RAC replaced the engine seals and to date it's the only engine work I've ever had done. I'm now closing in on 230,000 miles on that thing, so I guess they do good work. Or did good work. Either way, I can't complain. I've been saying for years that next time I need serious maintenance done this is where I'm going, but unfortunately for them their work continues to hold up. read more

Randall and Guy are courteous and professional and always keep me laughing while my car is being serviced. They are quick and straight forward and went the extra mile to get me a new battery in addition to my oil change. I always know that I will receive an honest bid for work needed. My whole family has been servicing their cars here for 10 years. Honest and reliable. read more

I have to say that my experience here today was great. First, I was warmly greeted when I stepped through the door. I took my car because I was hearing some noises when I would brake, so I wanted them to check it out for me and I needed an oil change. Guess what? They told me that my brakes were just fine. Perhaps it was just some dust or the material from the brakes pads, but that my brakes looked good. WOW! I have always believed in my heart of hearts that even if you brought in a brand new car that has never been driven, a mechanic is going to tell you you need a whole new transmission. I believed that an oath is taken that states they must tell the customer that something is wrong and they have to over charge for whatever it is whether there's a problem with the car or not. I was shocked to hear that my brakes are fine. I was also very pleased and will be referring this place to anyone I know who needs repairs. I left paying $30 for my oil change and this is cheaper then where I regularly go. I will be a returning and referring customer! read more

Horrible customer service. Randall was extremely rude & condescending. Told me I was "30 seconds away from hitchhiking it home" when no one gave me a call telling me my car was done. I asked why I never received a call & he told me that I needed to tell them If i wanted to be called. They didn't have to wait on me nor did I complain, so the comments I received weren't warranted. read more

I drive a Volkswagen, and it was always difficult to find someone who would agree to work on it--the place around the corner from me (where I used to get my oil changed on a regular basis) even shied away from changing the brake light for me. I ended up at Roswell Auto Center because I had heard that they worked on Volkswagens, and I have been extremely pleased by the service I've received there. The people are very friendly, everything has always been completed in a timely matter, and I've found the prices to be extremely reasonable. One time I got my oil changed and four bulbs replaced and it only cost me a little over $40. I would definitely recommend this place to others, and I certainly plan to have all of my future car care done here. read more

The only place I'll take my truck for repairs. While the prices leave a little to be desired, I can't speak highly enough of their prompt attention and quality of work. These guys are honest, and they'll get your work done quick. They also do emissions for $20, which is cheaper than any other place I've been to. read more

Have been here for emissions multiple times and once for brake service. They asked questions to make sure I needed the brake service (some places may have just done it whether it was needed or not). The only negative issue is they did not complete the work in the timeframe they said they would and made no effort to keep me informed of the work status once the allotted time had passed. Took twice as long as I was told and there was no apology for the extra wait time. read more

These guys are the absolute best. I have been going here for 16 years and can't say enough good things about them. Always honest and up front. There have been several times when they've walked me through the problem and options and never pushed a preferred solution that would benefit them. I've even called them from the road before I have had others do emergency work to be sure the analysis was correct or to know the best questions to ask. Always there for third clients. Great Service. They look out for third clients and that probably why they are so highly regarded within the Roswell community. I would recommend them to anyone read more

I've been taking my cars to Roswell Auto Center for service for over ten years. That in itself should tell you something about this business and the people who work there, such as Carl, Robert, and the technicians that turn out consistently good, competent work. I have found them all to be totally honest, personable, and caring, and the prices have always been fair and appropriate for the services rendered. read more

I have been taking my cars to Randall for years and they have done an excellent job. Only downside is that sometimes they get very busy so avoid Friday afternoon and Saturday mornings. Other that that, I will miss all of the fine folks at Roswell Auto Center. It stinks I have to find a new auto service provider in Charleston. read more

live in another state, and my son was doing an internship in Atlanta when his car broken down. I cannot express enough how impressed I was with Carl at Roswell. Not only was he very professional and knowledgeable, but I felt I could trust him. Even though he knew I most likely could not be a repeat customer, he took my son under his wing to see that he was taken care of and accommodated in a town where he doesn't know anyone. The car was repaired quickly at a reasonable cost. This company has integrity, and I highly recommend them. read more

When it comes to car shops, it is so hard to find a place you can trust. Roswell Auto Center has absolutely earned my trust. Over the past few years, they have performed a few repairs for my family. Each time they have proven themselves to be honest, skilled, and friendly. Prices are fair, turn around is quick. I can't recommend them enough! read more

I went here based on another yelp review and was super disappointed! I had a standard oil change, and I asked them if they could check the brake fluid because that light had come on. Well, they finish in about 30 minutes, and as I pay I see they charged me $15 to check the brake fluid....WTF?!? So I ended up paying almost $70 for a standard oil change. I will not be back and recommend that you don't waste your time. read more

I found RAC over 13 years ago after reading a Yelp review that a customer was relieved at how honest they were about their car maintenance/repair needs, telling the customer how little they really needed to spend to fix the problem. That had me sold and I gave them a try. To this day, even after moving out of Roswell, I still come back for all my maintenance and repair needs as that initial review was spot on. I've always felt well taken care of. I trust and depend on them and they're always kind and helpful. Randall is one of my favorite people. I'm sorry Alisha had a bad experience, it prompted my review, as I've never known a more trustworthy and genuinely nice group. read more

I could not speak higher about a service. The repair department took the time to actually figure out my problem without charging me for test after test like the dealer repair departments do. They have worked on both of myvehicles and did both for very reasonable prices. I would bring your car here before anywhere else. read more

Carl and Robert have always taken care of our family's cars and we completely trust them. You may be able to find cheaper options but you can't match their integrity and commitment to doing things the right way. read more

Love love love this shop. I take a Ford, a Honda, and a Saturn here. Zero complaints, love the service.

We have been using them for 12 years and are satisfied with them every time. Honest regarding prices and work needed. They are always prompt and polite with their service and do their due diligence in trying to find parts they may not have on hand or point us in the right direction, even if it means not receiving their services. After repair work is done, they always call within a couple days to see how the vehicle is doing and are quick to tell us to bring it back in if their is any difficulty. One time I did have to bring it in and they repaired whatever was causing the sound at no cost. Highly recommend! read more