If I could leave 5 negative - I would. Our internet broadband wifi service is regularly down, doesn't provide full coverage in our home without the use of expensive wifi extenders, and their customer service department should be called the runaround department. Vyve does not seem to care about providing reliable services or meeting customer expectations. They are by far the very worst utility company I have ever dealt with... read more

So I called customer service twice today to ask why channels 7, 12, 248, 320, 351 & 356 were not working and have been in and out for days. The agent could hear me fine for several minutes then suddenly said she could not make out what I was saying. So eventually hung up and called back in to another agent- she heard me just fine until I reported the last agent could not hear me - she got the same problem. What a way to run customer service. Awful ‍ read more

Before I signed up for internet through Northland I had heard all kinds of bad things about them which left me wondering if I was making the best decision for my internet provider since I rely on my internet to keep me working since I operate a home office. I have now been with Northland for over 3 years and have been pretty happy with their service. Costumer service is awful most of the time they are rude and always seem to want to push you off to the next person, However their home technicians have always been great to me they take off their shoes before entering or put on booties over their shoes and go above and beyond to make sure that your problems are solved and that you are happy with your service. When I first signed up for Internet my connection was awful always in and out and never consistent it was really getting bad the first time someone came out it worked really well for about a month but after getting a technician out for the 2nd time they fixed it and I have been error free and steady fast internet ever since, They even gave me a new router because he said it would work so much better then what I had and it has. Rate wise I think they are reasonable for what options we have here in Sandpoint. So if you can get past bad costumer service I would give Northland a try it was worth it for us! read more

Horrible customer service. Cancelled my service on Jan 28. They sent me a bill 5 days later for the next month. Impossible to get someone to cancel it. Spent an hour getting the run around.Certainly would never sign up with them again. read more

Can't even get 1 mb down, and we are paying for 70. This is not a rare occurrence in fact it's normal. This is basically robbery.

I have never had a bad experience with the team at northland cable, Valerie just helped me pay my bill:) she is always so helpful. She just helped me after hours, now seriously that is above and beyond read more

I lost internet at 12am on Friday when my kids were watching a movie. They told me the next morning. I called Vyve to get help. No one answers ever (same thing happened a week ago when I lost service right before Christmas- they said they would prorate the week I didn't have internet through the holidays. They didn't). Did their text service to get help. No one answered my text all day long. New Years comes, and they text back at 6:18 AM asking if I needed assistance. I have my phone on do not disturb at that time. Wake up after a late night to see the message. I message them back that yes I need help still, and I get the message that they aren't in the office in observance of the holiday. Up until the week before Christmas, they have been awesome to work with. Always on top of things and ready to help. But maybe that was Northland who was good, and this is how Vyve operates. The unprofessional nature of this company is something that needs to change. read more

I had difficulty getting internet service installed thru Frontier. I called Northland and was able to get an appointment for the following afternoon. Jack came out and was very professional and courteous. He got everything set up, answered all my questions and I had my internet service. I work from home so I depend on fast, reliable service to make a living. read more

I think its way over priced and outdated service. If it wasn't for certain properties that do not allow satellite, they wouldn't be doing so much business. Its unfortunate that some only have this option. read more

Northland is by far THE worst ISP I've ever had to suffer through. If you're an online gamer or even a gamer at all that requires any kind of internet connection, avoid this ISP like the plague. In fact the plague would be a nice change from having to suffer their internet service. They're the kind of ISP that serves small towns and know they're one of the only ISP's in the area so they don't have to care if you're satisfied or not because you're stuck with them. Don't even bother trying to contact their customer service to figure out why the internet is moving slower than a slug in molasses during winter, they'll just give you the typical run around. Also if you're thinking of doing anything online from about 10pm until 8am....LOL don't even bother, they slow their internet down even slower than it is during the day, talking under 100kb/s download speeds. read more