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Germantown, MD

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Northlake Cleaners

3.9 (7 reviews)

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2 years ago

Great work with my suits! Very fast and extremely high quality service. Also very polite and extremely engaging and courteous staff

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10 years ago

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5 years ago

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7 years ago

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9 years ago

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Super Clean Laundromat

Super Clean Laundromat

(20 reviews)

$

I have been a customer of the SUPER LAUNDROMAT at 220 N. Frederick Ave., Gaithersburg, MD 20877,…read moresince 2024; this week, I was struck by a review (Oct.04, 2026) from a customer complaining about the loss of several items of clothing that he claims to have handed over to the laundromat staff. This is the first time I've seen a review of this nature against the laundromat and/or the service provided by the staff who work there, especially since it's public knowledge that the laundromat has maintained an excellent reputation over the years, the service in the store is very good, and the rates they charge are reasonable. The laundry offers customers a wash-and-dry service upon request. With this service, the customer brings their clothes to the shop and hands them over to authorized staff to carry out the work. Typically, the customer submits the clothes to be washed along with an inventory list. This allows the staff to verify that the items on the list match the quantity of clothing provided and, if everything is correct, proceed with the work. This is the standard procedure used at any dry cleaner or laundry in this city. For various reasons, many customers have become accustomed to handing their clothes over to the laundry staff without providing an inventory list. In such cases, the staff accepts the items but does not verify the quantities; instead, they proceed with the work as an act of good faith. The customer who posted the review is not new to the store and did not hand over the clothing with an inventory list. Nor did they verify the quantity of clothing handed over to the store staff. Even so, the customer claims that two items of clothing went missing. One must therefore ask how that customer determined that two items of clothing were indeed lost--and how they can prove it--given the fact that they possess no documentation to substantiate the inventory of the clothing handed over to the store. Because of this, his claim loses strength and meaning, as well as his request for the store to compensate him for the loss of the two pieces of clothing.

My experience with the staff at this laundromat has been very disappointing. They have lost two of…read moremy clothing items, most recently a pair of pants. On two separate occasions, they have also returned clothes that did not belong to me, including clothing from a company. When we raised these concerns, I felt the staff were implying that we were trying to take advantage of the situation. They now say they are "afraid" to wash our clothes and refuse to continue providing the service. We do not enjoy making complaints or repeatedly asking for missing belongings. We simply expect to receive all the clothes we entrusted to them. During the conversation, the person assisting us also complained about not being paid enough. While I understand that employees may have concerns about their wages, customers should not have to bear the consequences of those workplace issues. I also tried to find the company's registered legal name, a business email address, and the owner's full name, but I could not verify those details through the public sources I checked. This has made it harder to identify whom to contact to resolve the problem. We paid for our clothes to be cleaned and returned complete, without being mixed up with other customers' belongings. We expected respectful treatment, a proper investigation, and a solution. Instead, these repeated problems and the staff's response have left us frustrated and without confidence in their service.

Northlake Cleaners - laundryservices - Updated October 2026

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