1. Northern Tool + Equipment

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Boiling Springs, SC

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Northern Tool + Equipment

2.3 (3 reviews)
Closed • 8:00 am - 6:00 pm
Updated over 3 months ago

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Lowe's Home Improvement

Lowe's Home Improvement

1.4(25 reviews)
3.3 mi
•$$

Recently got a washer and dryer. The reason that I had to replace the latter was due to the first…read moreduo who installed the washer and re-installed the old dryer, did something to where the dryer no longer worked. Definitely had to be that when they moved the old dryer the heat element must've shorted out. Since the dryer was working perfectly fine prior to their mishandling of it. Being level header I understand that these sort of things can happen when moving items. Should've known more mistakes would be made when intial washer they brought had dings on it.   However they offered to bring a replacement at a later date for the mishap. Or just keep it with a deduction. Chose the former because wasnt sure what internal damage might've took place. Later talking to an associate confirming new delivery of another washer without the blemish, I again informed them what happened. They suggested that I tell the guys who will deliver the newer model that next day. When I informed this new set of deliverers, they indicated to me to please contact Lee Capps, the store manager, who'd make it right to work something out. I attempted to contact him the next day but was not able to discuss with him by phone/face to face the matter at hand.     I gave my contact information to an associate in appliances when I was there and she mentioned he'd give me a call later that evening if not the next day. When that did not happen, I tried to call again and was he was on vacation. Then I sent emails to both him and assistant manager Bryan Lancaster but still to no avail.  No resolution took place. All in all a frustrating process for was doing this for my grandmother who is soon to be 100. Just wanted to get this all squared away and right for her but they weren't willing. Wasnt sure what the deal was for been members and paid full price so left a bitter taste. Customer service and leadership their is a disgrace.

Actually three stars is probably a bit on the harsh side for this store. I traveled to Lowe's in…read moreBoiling Springs, S.C. looking for a bag or two of Lesco Crabgrass Killer recommended to me by a yard professional. He gave it a high rating and I've got some Crabgrass to deal with soon. They didn't have any at all. A store associate told me a grass cutting crew came in yesterday and bought the last two full pallets of this stuff and what few loose bags that were on the floor space. He didn't know if anymore was coming soon or not.I was dying of thirst for a nice cool drink of water as I was about to exit this Lowe's. Please see my picture of their water fountain. I wouldn't let my dog drink water from this filthy and disgusting thing; much less me!

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Northern Tool + Equipment - hardware - Updated October 2026

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