If I could give zero stars, I would.
This Northern Tool & Equipment location sold me a brand-new Stihl MS 182 chainsaw that was completely defective right out of the box. They didn't test it, didn't check anything, just took the money and sent me on my way with a tool that DID NOT START even once.
After wasting my time and driving 30 minutes back to the store, the employees confirmed exactly what I told them -- the chainsaw wouldn't start at all. And even after THEY failed to get it running, they still refused to take responsibility.
No refund.
No replacement.
No solution.
Just excuses and "go somewhere else."
This is unacceptable, unprofessional, and shows a complete lack of accountability. Selling a dead tool and then pushing customers away is not customer service -- it's negligence.
I will never return to this location, and I strongly recommend avoiding this store if you value your time, money, and basic respect as a customer. read more