I really don't like leaving poor reviews...it feels crappy & especially for a small business, but I've waited two months now for a remedy/ refund from The Move Crew before I posted anything at all in hopes that I wouldn't have to post a bad review. This company's slogan "Movers a Mother can Trust" unfortunately didn't live up to this. We were moving my mother (in her 70's) cross country & needed a trusted company to pack her POD. The good: The crew showed up on time, they were fast, and very polite & friendly. We actually called & hired this company because they were referred by friends who had a similar cross country move scenario. The unfortunate: In addition to her boxes of necessities & "smalls", she was only bringing with her one room of furniture...a vintage, irreplaceable, gorgeous Mid-Century Drexel bedroom set in pristine condition...her bedroom set from childhood. She provided multiple moving blankets for the crew to use. When the POD arrived in CA and we opened it after its cross country journey, we were shocked to see how it was packed. The antique wood furniture was shrink wrapped but not blanket wrapped, stacked wood to wood, and the king headboard was standing up precariously on it's narrow end rather than more stable in it's correct orientation. The wood came in direct contact, tight up against the metal ribs of the POD leaving dents in the edges of the furniture. While the packers were super friendly, they did a very rookie job moving the only room of furniture my mom would take with her across country. Wood furniture should be blanket wrapped FIRST then shrink wrapped to hold the blankets in place. As a result of not using the blankets, the wood was scratched, dented, and damaged and the plastic wrap (from traveling in a hot POD for 2 weeks across country during summer) fused into the wood finish, leaving dull markings in the lacquer finish. I took photos of everything inside the POD and again once it was removed & unloaded and called The Move Crew to inquire about their packing methods and to explain what happened. Trystan was incredibly polite, professional, and apologetic about how unfortunate this was, and certainly was not their norm. He called his supervisor to see what could be done, if anything, and offered only a 50% refund (which won't come close to covering a refinish of the furniture, but at least it's a start). Note: Their insurance does NOT cover claims one they pack up a POD and close the door. They also gave my mom zero paperwork, no contract, no Docusign, no receipt, etc...AND she even tipped the movers in cash oblivious to the poor job they had done. Originally very responsive, I've now texted several times to follow up after they said they'd immediately put a check in the mail to her. It's now been two months and it seems we've been ghosted. If you hire this company, you need to make sure you or someone you trust if you can't be there yourself are on standby to watch the packing process and correcting them if something doesn't seem right. We weren't able to do this from across the country, and it seems the packers, while nice, were just lazy and taking advantage of a grandma who was frazzled about moving. It was very disappointing on the receiving end to see the damage to the furniture that could have easily been prevented had they correctly wrapped the wood to properly protect it & placed it correctly in the POD. It's very unfortunate, and originally while they accepted blame and were totally apologetic (which I appreciated)...we have not yet seen any remedy to date. This is one of those scenarios where as a small business and wanting to maintain a good reputation, you should just suck it up, offer a full refund, and follow through on your response to the issue. read more

See all

Hired this company to move us from Simpsonville SC to College Station, TX. Very personable group of young men. With this said we had a few issues that delayed our closing. We paid this company to unpack but because of delay they flew back to SC. We understood this but, they did not work with us on cost. We hired another company to unpack us. We paid Move Crew and local company for the same job. It would have been nice to be reimbursed a bit for work not done. Also, and this is the worst thing. Our furniture was heavily damaged. Move Crew said they would pay us $1000. ( peanuts, but better than nothing). The estimate to repair our antique dining room table and chairs was well over $3000. They never paid us and quit responding to emails. To say we were dissatisfied is an understatement. We were promised they knew how to pack for cross country trips. Absolutely not the case. We looked forward to working with this young company but I cannot recommend them for future jobs. Doris Atkins read more

I cannot speak highly enough about the2 young men, Cameron and Logan, who moved us. They were so polite and worked with us on everything we asked. They were efficient and totally professional. Nothing was damaged or broken. The only issue was that they were 1 hour late, but they called ahead to let us know and it caused no problems. I highly recommend this company. read more

I helped move my brother and his wife from California to South Carolina last month. We needed some labor on the SC end and I found Move Crew online. Tristan and his guys were absolutely amazing. Very professional, fast and careful. These guys know how to properly load a truck for a move and can get an amazing amount of items in a very small truck. Nothing but great things to say about them. read more

Move Crew team was professional, efficient and respectful. Our first move was very challenging and these guys did an amazing job under difficult circumstances. Our second move was much easier and everything went like clockwork. Cannot say enough good things about Move Crew in Greenville. Stop looking and book them ! read more