1. Northern Pacific Roofing

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Petaluma, CA

Northern Pacific Roofing

4.2 (6 reviews)
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Capstone Roofing - Top is our VERY old roof. Bottom pic is our beautiful new roof, gutters and downspouts.

Capstone Roofing

(186 reviews)

I can't recommend Capstone Roofing highly enough! They first replaced the roof on my Healdsburg…read morehome, and I was so impressed with their professionalism and efficiency. Their crew was incredibly well organized--almost choreographed--and completed the entire job in one day. Even my neighbors commented on how impressive they were. I was so happy with the experience that I recommended Capstone to my mother for her home in Windsor. They were extremely responsive, even repairing an active leak the very day we signed the contract, and then completed her new roof right on schedule. When an issue arose with the driveway, they took care of that as well. From start to finish, Capstone has been responsive, professional, reliable, and a pleasure to work with. I would recommend them without hesitation.

I did not have a good experience with Capstone Roofing, starting with their phone representative…read more During our initial call, she tried to end the conversation multiple times before I could ask questions about additional services such as skylight installation, insulation, gutters, and solar panel removal/replacement (which had already been coordinated with the solar company). The company also uses large 4-hour appointment windows (8 AM-12 PM or 12 PM-4 PM) for inspections. As a landlord, I was uncomfortable sitting outside the property for hours waiting for the technician to arrive, as I did not want to appear intrusive or make tenants uncomfortable. The phone representative assured me the technician would call before arriving, but that did not happen. Overall, the experience reflected poor customer service and poor communication between departments from the very beginning. Based on my experience, I would not recommend Capstone Roofing.

Shane Symons Roofing

Shane Symons Roofing

(12 reviews)

I'm very happy that I hired Shane for our roof replacement. I wanted to hire someone local and his…read moreestimate was very competitive with all of the "big boys". I like that he included WUI vents and offered to install a solar roof fan. I also like that he personally does the job with his regular crew. He is competent, honest, and congenial. The one caveat is that he is booked far in advance and with a small crew they can run behind schedule when a job they are working turns into something bigger than expected. If you have any flexibility with your schedule I would highly recommend that you contact Shane, have him come out for an estimate, and get on his wait list.

Seemed like a good guy so we wanted to work with him. Took a rediculous amount of time to get the…read morejob started and finally when done and then the price was $875 more than quoted. He wouldn't to give us a breakdown of the costs to make us understand increase. Extremely unprofessional and started making unfounded accusations when we asked for a discount for materials we provided! Although the roof portion of his estimate looks good now that it's finally finished - he didn't finish the job. We had to hire a gutter installer because Shane wanted to charge us almost double what the gutter installation professionals charge. My recommendation: do your research - he is overpriced in every aspect of his estimate and he won't give cost breakdowns. Wouldn't recommend this contractor.

Northern Pacific Roofing - roofing - Updated October 2026

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