Well my story is about the same as everyone else's. 17 year old daughter saved to buy her car working 2 jobs and doing dual credit in high school. Pays over 6500 dollars for a used Chevy, not bad for a first buy. Within 1-2 months engine starts acting up. Take it in they keep it, swear its fixed and then back we go again this time for a new (rebuilt) engine. Supposed to have a warranty on the rebuilt motor charged us 4 grand. They have the car for weeeeeekkkssss! PIck it up and the transmission starts whining before we even make it home. Talked to the owner who says well we can put a new transmission in for $$$$ NOPE not happening forced the issue and got her car worked on again. They have the car again for WEEKS get the car back runs a little better but not as good as it should. 2 months later engine light comes on and her temperature starts fluctuating. Here we come again! Said they replaced the thermostat and we should be good. This car should run like a new car! Did I mention she only drives 4 miles to work and school? Well last week the same thing happens the temperature is all over the place. Trying to get her to have some adult ownership, I tell her to call them, knowing we were told there was a warranty. Mike tells her she doesn't have a warranty and he isn't even sure he worked on her car but she can bring it in and they will look at it. His exact words "are you sure we did that work?" So now momma bear is mad. I call, it goes to voicemail, I leave a not so nice message and ask someone to return my call. That was Thursday of last week. She has owned this car since late January of last year. She has driven it less than it has been in the shop. So now we have a car that is salvage titled, I had to pay the taxes on it last year because they didn't and she is 12000 dollars into a car that continues to have issues. No one will return my calls, I have filed a complaint with BBB, talked to a detective who says they are already in deep $h1t!!!! and we have no choice now but to contact an attorney. So much for trying to teach your children that if they work hard and pay for their own stuff they will respect it so much more! Not with disgusting crooks out there! read more

I want to begin my review by saying that I didn't know that Northern Kentucky Auto Sales just deals with SALVAGE TITLE VEHICLE!!!! Buyers Beware!!! I certainly didn't think to ask my salesman and like most salesman he didn't offer that information... I will say of course by law they must have you sign a document stating that you're buying a salvaged title vehicle and that was the time to get up from the deal. I test drove the car and it seemed okay but I didn't test drive it enough. When I went on the expressway the car lost acceleration about 20 miles an hour and then in a minute I got an error message, warning symbol and a nice loud alarm telling me something was definitely wrong with my car. I drove it home and called the dealership and they said bring it out. Well the next morning the car was dead and wouldn't start. I had it towed to their Florence service center. A friend said ask them for a loaner car and when we went to pick it up one of their mechanics was working on my car and said it was fixed. So we took it for a test drive and it seemed fine but again we didn't go on the expressway. I went on the expressway going home and it wasn't fixed the same problem was still there and I lost acceleration on I-75 which wasn't any fun at all. So I called Northern Kentucky Auto Sales since it was the Labor Day weekend I couldn't take the car to them until September 5, 2023. While it was drivable I didn't feel safe taking it on the expressway so I took it to Northern Kentucky Auto Sales Dealership and not the service center in Florence. So I guess one of their salesman or other employees drove my car to the Florence service department. Well after many calls to my salesman and getting no answers from him on when my car would be repaired I called the service department directly. This was on September 14, 2023 and they were very unaware of my car being out there. So after many, many calls to their service department finding out that my car had been taken to a Nissan dealership to be repaired the final outcome was that it took 22 days to get my car from Northern Kentucky Auto Sales. They had it 22 days and I had it 3 days and none of those 3 days was the car working correctly. I will say not everything was all bad as I did have a loaner car to drive but even that loaner car had a problem as it's front windshield wipers didn't work. The back windshield wiper worked just fine... While the service manager was a very nice guy and seemed to care and wanted to give me back a car in good working order. They found 3 major things wrong with the car so it makes me wonder what kind of inspection was done on this car to say that it was road worthy after being salvaged. To me the inspection wasn't done correctly and I wonder if at all. One more drawback was how my car was given back to me and again I would like to say for all my trouble the service manager did actually have an employee bring my car to my house. However what I found once I got into my car left me with a bad taste as the service department was as unprofessional as their sales department. I found a razor blade on the floor next to my gas petal, I found in my cup holder a red plastic drinking cup with a vap cartridge in it with brown fluid in it and ants all over my cup holder. Also there was a charging cord and various items of paper, like a paper towel and paper straw wrapper as well. Also last buy not least on the back floor board was a large bumper that the Nissan dealership left in my car and Northern Kentucky Auto Sales failed to remove. All in all not a good experience and I guess it's a good thing the car came with a warranty because I'm sure other things will go wrong. All I have to say to close out this review is Buyer Beware and go somewhere else!!!! read more

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I almost forgot to write a review on this small car dealership. My husband and I was looking for a car for at least 3 months for our 16 y/o daughter. This place seemed to have good selection, and the price seemed reasonable. The dealer also worked with our lender, which makes the process of obtaining the loan and getting the car a smooth process. We both our daughter a Nissan Rouge 2012 with a mileage of 66,00. We paid $8300 with a one year warranty. I think that's a good deal since the other places that we've been to does not even offer any warranty. I highly recommend this place and to patronize our local businesses. read more

Northern Kentucky Auto Sales - Used Car Dealers Near Me - Cold Spring, Kentucky

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Car was advertised in like-new condition as a private sale by one of the employees. Engine quit in 340 miles (3 weeks later). No customer support. Run away! read more

Bought the car in February 2023, engine basically fell out of the bottom of the car within 2 weeks. They did replace the engine, gee thanks! We had it towed a total of 5 times within the first year of having it. It was "worked on" for more then 3 months combined. I have sent several emails to the owner with NO REPLIES! I haven't felt comfortable driving it ever since the first engine problem debacle. Please TRUST ME, this dealership is not worth your time or money. Spend your hard earned money elsewhere. For your safety and piece of mind --DO NOT PURCHASE A CAR FROM THEM. read more

Unbelievable selection of high end automobiles! Their prices are surprisingly low considering how high end their stock is. They will help with any issues and have techs on hand. I love my new Range Rover!! read more

Northern Kentucky Auto Sales - Used Car Dealers Near Me - Cold Spring, Kentucky

Was in the market for a new to me car. Searched Cars.com, found a car at a good deal. Called them to learn more. A fellow Aaron answered the phone and was super helpful. As I was at a distance I wanted to make sure we were in a similar price range before driving just under 2 hours to test drive and buy the car. Aaron went to bat for me, was able to drop the price for me close to where I wanted to be. Aaron was great over the phone, explaining, gathering information for me, and following up. In person he was in even better, great personality, knowledgeable about the Kia Telluride I was looking at, cars in general, personable, great at putting me at ease with paperwork, and the buying process. Let me store my other car in their extra lot for a week until I could come back for it. Really nice guy, knowledgeable, would very happily buy from him again. And just got engaged, congratulations again Aaron. Nice meeting you, and doing business with you. Love the car. read more

Sweetie, the initial customer service seemed amazing. Honey it took over 3 months to receive my title. Darlin I called daily for answers and issues that were promised, but did not get corrected. Daily phone calls were not returned (only 3 returned calls in a 3.5 month time frame). Honey we can have them return your call as soon as they are available, 2 days later I would call again since no one returns calls. Tammy promised and did not deliver on her word. Sweetie, if we can't find transport ($750 that I paid for), we will buy you a ticket up here to pick up the truck. Never received reimbursement for the airline ticket. Very disappointed with this dealership as a whole (from Tammy in sales, to title department, up to Matt the owner). read more

Very shady indeed. I stopped in and looked at one of their cars. They said have your mechanic look at it before purchase. I did. I took it to a Chrysler dealer,paid $200 and they told me that there were many concerns. Most important that engine was only firing on a few cylinders. I went back to these guys and told them to call me once they inspected it for the issue and I would buy the car if they deemed it ok. Called them repeatedly and spoke to the salesman and left multiple messages. Would not even call me back. Run away. read more

I was completely prepared to buy a car from this dealership, however the sales associate when questioned about the tires and rims, proceeded to make a joke aboutwoman drivers. Looking at me - a woman - and my husband implying that women drivers cause accidents and run Over curbs etc. so if you Ike sexist masagonist sales men buy a car from these fools but for an honest deal and a good used car keep driving. Don't waste your time or money. read more

Shady dealership. Went to look at a car and was so excited because it was a great deal!!! A Nissan 370 z for only $20000 wow too good to be true! And yes I was right way too good to be true. Took the car to get inspected and My mechanic basically said stay away and get it back asap. The mileage was messed with meaning it had more miles than it showed and they said. WHICH IT IS ILLEGAL TO SELL A CAR SHOWING LESS MILES THAN IT HAS. When we returned the car they played dumb and said oh really well have to look at that. Not to mention that someone was shot in the car and they didn't even clean the entire thing / replaced things properly. Please do not buy that car and get any car inspected before you buy it. read more

ONLY REBUILT TITLES. There is absolutely no mention on the website of the fact that all their vehicles are salvage titles. Disappointed to have driven all that way to learn this. read more

You definitely need to do yourself a favor by researching and understanding their business model... several of their vehicles are flood salvage vehicles. You can check any vehicle for free with the VIN# by going to Carfax.com/flood read more