I would give zero stars if I could. Hired to clean a 1000sf 2 bed 1 bath condo, they did a poor job in every aspect. They charged me for 9 hours of cleaning without doing the carpets in the bedrooms. Also charged me a fee to come back out to my condo with out ever letting me the owner know or asking. Please look at the attached pics and tell me that's worth $500. She was rude to me as I tried to resolve and offered to pay a reasonable rate even after the sub par job and take the high road. I feel as she is just trying to take advantage of military and vets as I am one. Before you consider hiring her contact me and I will give you much better options unless you want to get taken advantage of. Fair warning read more

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This is my second experience dealing with this company and it was even better than the first. The completed cleaning of the entire house as well as painting the interior and did it quickly and efficiently. The professionals Who have come in to service various things around the house have without exception commented on the good job that was done and the attention to detail that was paid on the work they completed. There is not another cleaning company in the Anchorage area or in the Valley That I would take my business to. I cannot recommend this company highly enough and I would encourage anyone who needs cleaning, painting, or handyman services to call them immediately. read more

I could give zero stars I could. All I can say is STAY CLEAR OF THIS CLEANING COMPANY!!! They are the worst of the worst. Fraud, extortion, you name it. It's this lady. I feel for the Russian ladies she hires who don't even speak English that this lady have fooled into working for her. My original cleaning lady could not clean for me as she had an emergency. I had to travel to Hawaii for a wedding, I could not finish my move out cleaning. Had everything out of the house before we left on our trip. When my cleaning lady cancelled, I was desperate and saw this company with a few good review ( I'm sure she bought) I didn't go through the bad reviews cause I was so busy with my brothers wedding. Irena didn't give me a quote, but sends me a bill for $900 and tells me her lady was cleaning for 11 hours. So I paid her $450 and told her that I'll give her the rest when I get back to see the rest of the house. Well she took my keys and refused to let me see the work that her cleaning lady did. She goes on to threaten that she will put a Lein on the property, like ma'am I wish you would learn alaska laws before you go around threatening people with that. I eventually found my spare keys and saw that the house didn't even looked like it was cleaned. They did do a good job with my kitchen, but everywhere else in the house looked untouched. My friend came to inspect as I was away and she told me it didn't even look like 11 hours of work. So disappointing. If you come across this cleaning company, I do not recommend it period. Look her up on court view before you do. read more

HORRIBLE JOB DONE - NIGHTMARE TO WORK WITH - AVOID! We are selling our condo, and wanted someone to do a deep cleaning. I've heard horror stories about different cleaning services in town, so didn't have any recommendations. This place had a few good reviews on another site, so decided to try them. I talked to Irina on the phone, and her description of services were exactly what we wanted. She also mentioned that they did repairs, painting, etc. It was Wednesday, and I wanted someone to come over on Friday, as we wanted to list the place asap. Irina said that they could come over as soon as the next afternoon, which I told her no, Friday was fine. She wanted to come over right away to do an estimate, but then arrived a half hour late. Her estimate was higher than other places, but she made it sound like they were going to do above and beyond work, so we accepted it. We specifically asked about doing the carpet upstairs and woodfloors downstairs, and Irina said she could steam the carpets and make the wood floors look shiny. We also asked her to give us a quote to only do *some* of the walls in our place- the white ones that needed to be refreshed. She said it would be no problem, and she'd give us a quote later, and threw out $600 as an example. Irina said she was going to a lodge over the weekend, so she wouldn't be there herself, but could come back Sunday night, to check on the work, and give us the quote for painting. We said Monday morning was fine. She said people would be over at 10:30 Friday. Friday comes and Irina's husband drops off Irina's mom at about 11 to start working, and someone else would join her at 1:30. The second person does not arrive at until 2:30 or so, and it's Irina's daughter. They didn't even bring a broom for the floors, and did not clean the floors or carpet at all. My husband gave them a broom, and they swept things into a corner and left it. They did a good job cleaning certain things (the refrigerator, exterior of the washer and dryer), but other things were either only partially cleaned, or left untouched. This is not a large place. The downstairs half bathroom was not touched at all. This bathroom is almost never used, but I could see some residue in the sink and at the base of the faucet. It must have looked "good enough" already? The one bathtub we have- I could see soap residue on it, just by looking at the reflection of the light. They were supposed to move the few pieces of furniture we had to clean behind them, though, and only some were moved. The baseboards were not done. Also, there are two sliding closet doors with tabs that prevent the doors from switching sides- one of those was broken off from being forced in the direction it shouldn't go. Since they both arrived late, they didn't "finish" until late, and we felt bad for them. We assumed that Irina was going to finish the job Monday morning. Monday morning comes, and we hear nothing from Irina. I finally text her at 11:15, and she calls my husband, and says she'll be over in 2 hours. 2 hours?! Then she arrived 3 hours later, and acts completely annoyed to be there. Apparently, she was at her friend's who just had a baby. She then criticizes us for not keeping the floors clean! Um, the floors haven't even been done! She walks around and sees that the counter is dusty, and offers to do a touch-up for $70 or something (no), and all of a sudden, the walls are a lot bigger than what she thought when she was JUST here last week, and the price to paint the white ones is $1800, will take 4 days, and can't be done until next week. Then she says she can't return to do the carpet and floors until that Thursday. WTH?! So, my husband decides to just paint the white walls himself, and guess how long it took him? Less than a day! Thursday comes, and guess who's late again? Completely unacceptable. Irina cleans the carpet and the floors. My husband asks her about paying her, and she said she'll just send him a square cash payment request, and he can pay by cc, no problem, and leaves. So, the wood floors that she said were going to be nice and shiny, were NOT shiny. My husband had to go over them again, and all he used was a bottle of Bona hardwood floor cleaner, and voila- shiny and nice! The tile in the bathrooms were STILL untouched, too. Irina doesn't send the payment request until Sunday, and then is blowing up both my husband's and my phones about it - now she's a collection agency that wants to be paid immediately! She is constantly late, even late to send us the payment request, but once she does, we better pay her asap! She sent both my husband and I a payment request, so after my husband pays it (the next day), I'm still getting reminders to my phone a week later. I text her about it, and she responds by saying that since we paid by cc, we should have added 3%. She never mentioned this, we paid by debit, NOT cc, and this is a week AFTER we paid! HORRIBLE JOB DONE - NIGHTMARE TO WORK WITH - AVOID! read more

She's an absolute crook! Broke my kitchen cabinets, used my cleaning supplies than tried to charge me $300 for 3 hours of cleaning. I agreed to pay the $40 an hour that was advertised on her Facebook advertisement, she changed the verbiage of the site and called the cops. Lucky for me I screened shot the original site and APD had my back! She's threatening to put a lean on my house, she can hug a root! She's running a scam where she tries to pressure people into paying her 2X what was expected or else she files a Lien against Your house and collects the fees at closing. For most people they just pay her costs rather than pony up legal fees, not me, I'm ready to spend thousands to expose her for the fraud she is! read more

I was quoted $45/ hr, 2 people showed up to do service which was only wiping down vacuum and mop floors ( had a move out clean already couple months earlier), this was a Covid clean for new owner. I figured it'd take a couple hours 3 at most for 1 person! Two people showed up to do work I went over with them what I wanted done, wipe doors, knobs, counter tops any place a person might touch viewing the house and to vacuum bedrooms, and mop!! They kept dragging out finishing til I told them at 4 hours their pay stopped... I couldn't imagine how they weren't finished!! I was even more shocked to learn to cost had doubled cause 2 people showed up " $45/hr per person"... I didn't ask for 2 people!! This was a job That could have easily been done by 1 person in 2-3 hours .. but took 2 people 4 hours and would have taken longer if I hadn't stopped them!! Total scam!!! The manager is a scam artist preying on older people, I'm 70 and could have done it myself but had hurt my back!! Be warned cunning Scam artist!! read more

Not sure about the positive reviews, my experience last week went like this: two Russian women showed up with a dirty swiffer and an old vacuum - and did nothing but push the dirt around. Not even a bucket or any cleaning supplies. Asked the owner to come look and see, she ended up being too tired to come look when we were available. Wasted my time. Now the owner is all upset about an honest review. All the owner had to do was do it right the first time and if not correct, correct it asap. Hello, you are in the service industry. Do a good job and get a good review. Waste my time and get a bad review. Oh, and threatening me with legal action for my review? WOW. read more

I am a realtor and I use this cleaning company to clean all my cleanouts and they work really good with me and my clients and give us a great price and do a professional service. I recommend them to anyone that needs There house cleaned read more

Excellent cleaners! Good communication with a text reminder to me. On time exactly. Showed the maid the areas to be cleaned, did some errands, returned to find her finishing up and everything was spotless. I'm very happy and so is the landlord. Will use again. read more

I scheduled a deep cleaning and they did an excellent job. I am very pleased. In addition, the owner contacts you a day or two before the cleaning which was helpful. I plan to utilize this service again read more

I have been using this cleaning service for a few months now and they are always top notch! They go above and beyond and clean every little corner. I will always use northern cleaning while I live in alaska! Thank you so much for always doing a fabulous job! read more