It was indeed a pleasure working with James DeScott and his team at Northcoast Mitsubishi!…read moreProfessional, knowledgeable and personable! We look forward to driving our new car!

Staff was pleasant. There was a problem with the key fob which was thought to be fixed by the…read moresalesperson when he replaced the battery in it. Once at home went out the next day and realized it wouldn't lock my car but allowed me to drive it. Called the dealership and was scheduled with the salesperson to check it out. Upon arrival the salesperson had no clue I was coming he took the fob walked towards service. Once back he stopped by the wall of computers and spoke to a man behind them who just shrugged his shoulders like to bad. When you spend $40,000.00 on a car I don't think it's to much to ask that you fix or replace the key fob

Worst dealership ever! Overwhelming smell of weed the entire time I was there. Finance guy kept…read moreswitching up the price on me, bait and switched. He was also the rudest person I've ever encountered in my life.

Before I start, I want to say that I did not purchase a vehicle here. But that did not stop Josh…read morefrom giving us the most amazing customer service experience I have had at a car dealership. I rented a Jeep Grand Cherokee and was having some difficulty with the technology. Most car sales guys are going to try to push and prod and make you feel uncomfortable unless you go in a test drive and do the whole song and dance with them. Josh spent almost 30 min with me and my folks going through the technology and pairing our phones, setting the memory seats and making sure everything worked before we left. If I am ever in the market for a Jeep, I know who I am going to come back to! I trust Josh will make sure I am fully comfortable with whatever it is I buy before I leave the dealership!

Military family. We purchased this Explorer in October 2017. On my way across country in March…read more2018 the back hatch started to have cracks in the paint which I assumed was a part of the paint recall that was already out from Ford. Over the course of eight years, the back got worse and worse and worse, and started to peel and crack across the entire lower half of the liftgate. This week I finally changed it out as I am trying to sell this vehicle now I took a hammer to the back and revealed that the entire liftgate is Bondo. Back up to 2018 I tried to have this company make things right by getting an auto body to correct the work which they stalled for over a year until I gave up.

This has to be the quickest and most efficient car buy I have ever done! I called on a Friday about…read moregetting a 2023 Nissan Ariya, went in on Saturday a couple of hours before they closed and met with Julius who is Great & I was approved for the vehicle... Monday came, I signed the rest of my paperwork with Javier, also Great and drove home with my 2023 Nissan Ariya Engage e4orce!!! Thank you both for understanding my situation!!! Very Pleasant Experience!!!!!

I purchased a car from this dealer via a trade-in. There was a problem with a missing spare key and…read morea new one costs $2500. Asides from slow responses, things picked up quickly after I applied some pressure. Particularly noteworthy was the outstanding service provided by Kara after I defined some very clear parameters of expectations. She did a great job and showcased her true abilities. I suspect the management team have not been so instrumental in bring out her true potential. Perhaps, if she gets promoted, the dealership can achieve a new level of customer satisfaction. Jasbinder Singh.

I am extremely disappointed with my experience at Hyundai Bedford. I purchased a brand-new car in…read moreSeptember 2025, and less than 8 months later I continue to have collision warning signals constantly appearing on my dashboard. Every time the warning comes on, the alert signal goes off as well. When I previously brought this concern up, I was told that if the light comes on and then goes off, it is "fine," and that I could only bring the car in if the warning stayed on for days. That response is unacceptable for a new vehicle. On top of that, my Blue Link stopped working on Sunday. I called repeatedly on 5/18/2026 trying to reach the person who originally set it up for me, but I never received a callback. I called again on 5/19/2026 and still got no response until I requested to speak with the manager. After explaining everything, the manager, Drew, stated that he oversees all departments but that it was "not his job" to help fix my Blue Link issues or the warning signals on my dashboard. Instead of showing empathy or trying to help find a solution, he spoke rudely and dismissively. A responsible manager should know how to communicate professionally with customers and help resolve problems, especially when dealing with a new vehicle that is already having issues. Ironically, the employee who originally helped pair my car with Blue Link treated me with far more respect and professionalism. He listened, treated me like a human being, and offered possible solutions for my car concerns. Drew's attitude, lack of accountability, and poor customer service were disgraceful. Based on my experience, he is not fit to lead a team or manage customer concerns.

Mark Faddoul was a pleasure to work with. The majority of our correspondence was handled online to…read moreaccommodate busy schedules. After we agreed on terms and price, I spent only 1 hour finalizing paperwork at the dealership before driving off in my new truck. I would recommend Mark to anyone in search of a new or used vehicle. He was kind, polite, fair and respectful. Thanks again for making the process so smooth!

Everything horrible. Treated like the sales guy couldn't talk to me unless they pulled my credit…read more Sales guy and finance mgr kept disappearing. Put every single stupid charge known to man on my "special deal." I was like "umm, no to all that and no." Tried to sell me a Lexus mismarked (it was an NX, I was seeking an RX) I figured that out and after 3 more old school sales tactics plus these super annoying disappearing acts, I announced I was going to dinner. I also let them know it was my first stop and wanted to look. Such a waste of my time. They then pulled another classic old school tactic of "what can we do to sell you this car" and I walked right out. Sales guy has called me from every phone number known to man, texted and emailed multiple times a day. Stop that sh*t and I blocked them. Wow. WOW. This woman has never been treated with such a level of epic awful at a car dealership. I've bought many, many cars in my years and these guys treated me like I was an idiot. This girl with the immaculate credit score took HER business elsewhere. I wouldn't buy here ever ladies if there was a fire sale. Good God. Oh wait- it was hail. My bad.

Mike sumpter sold my elderly mother a car with a payment of 800$ per month. A good salesman would…read moresell what would satisfy the customer and be with a reasonable amount for the customer budget. The purchase was a 2023 RAV4 basic edition. The purchase was on a Saturday we went back on Monday and was told there was nothing they could do about her not being satisfied with the purchase (I understand not all dealerships have a 3 day rule). When I tell you this SUV is so basic.

They screwed up the paperwork. They lied about damage to the drivers door. They didn't get me the…read morepaper work i needed to get plates until 10 days after the temp tag expired. (most dealerships get your plates for you.) they were extremely hard to deal with. i even asked for my money back before they shipped it to me and they blow me off. had to make the first payment a week after it was delivered. from the salesman to the manager not one person has done anything to make this right. beware of this dealer.

This is one of the worst experiences I've ever had with a dealership. I took my car to fixed for an…read moreissues that I already knew was the problem. I told them the exact problem and what I wanted done, they told me I had to have a diagnostic ran, which was $200. But I would get that back in repairs, I agreed. It took them 6 days before they came back and told me the starter (along with a myriad of other things) was wrong. I said the starter is fine, as I stated when I brought the car to them, the sensor is bad, and it doesn't think it's in park, so it won't start. The service person sent me a text using all caps to tell me I was wrong. I had to pay $200 for the diagnostic, had to pay for a tow truck to take it somewhere else, where they changed the neutral safety switch, just like I asked for, and my car has ran perfectly fine since. The people I dealt with at Kia were disrespectful and clearly don't actually know much about cars.

I am writing to formally document an appalling and unacceptable experience I had with Kia of…read moreBedford--an experience so mishandled that I would have let it go entirely had it not been compounded by the conduct of the General Manager, Contrell Alford. What occurred warrants attention, accountability, and correction. I purchased a 2026 Kia Seltos from Kia of Bedford on October 23, 2025, and took delivery on October 24, 2025. At pickup, it was immediately discovered that Kia Connect Access did not function, and intermittently the dashboard lights failed as well. The Service Department acted as though this was an unfamiliar issue. However, Kia Connect Customer Support immediately identified the problem, specified the required parts (head unit and radio), and issued a case number. When I relayed this information to Kia of Bedford's Service Department, I was told they do not communicate with Kia Connect and do not order parts through them--an explanation so dismissive it was compared to "talking to the Wizard of Oz." Kia Connect subsequently informed me they emailed Kia of Bedford directly with instructions, yet confusion and inaction continued. After repeated back-and-forth, I was told on November 6 to bring the vehicle in for a diagnostic. Upon arrival, I was told no diagnostic was needed because the part had already been ordered. I continued driving a brand-new vehicle without advertised functionality. On November 12, I was informed the part had arrived and the repair would take approximately two hours. After waiting, I was told--without paperwork--that the wrong part had been ordered. I was sent via Lyft to a rental car facility and explicitly assured by both Kia of Bedford and the rental agency that I would incur no charges. On November 13, I was told my vehicle was fixed. It was not. Additionally, the vehicle had sustained a dent in the driver-side door while in Kia of Bedford's possession. Video footage confirmed the damage did not exist when I brought the vehicle in. I was assured the damage would be repaired. On November 14, I was again told the vehicle was fixed--dent and all. When I asked whether anyone had tested Kia Connect by actually downloading the app, I was told no. Unsurprisingly, it still did not work. On November 19, Kia Consumer Affairs became involved and issued an additional case number. On December 5, I was notified my vehicle was ready for pickup. That same day, $125 was withdrawn from my checking account by the rental car company, directly contradicting repeated assurances that I would not be charged. Prior to pickup, I emailed multiple Kia of Bedford employees, including GM Contrell Alford, requesting to speak with him before collecting my vehicle. I was told he would contact me the morning of December 6. He did not. I ultimately picked up my vehicle on December 8 without ever hearing from him. Still seeking resolution and accountability, I asked to speak with the GM after pickup. What followed was the most unprofessional interaction I have experienced as a customer. From the outset, Mr. Alford was defensive, dismissive, and hostile. He repeatedly called me "crazy," told me I should be "happy" that my car was fixed--even though it took six weeks, involved damage to my vehicle, and resulted in unauthorized charges. He mocked my concern over the $125 withdrawal (which I later disputed and was reimbursed) and stated he would instruct staff to block my number if I called again. When I asked whether he cared about the reputation of the dealership, he replied that he did not need to care because they are "number one"--a claim he repeated while continuing to insult me. For clarity: I purchased a brand-new vehicle, a 10-year/100,000-mile warranty, and a 60-month oil change service plan. I am not a casual or insignificant customer. Being spoken to in this manner--after weeks of documented failures--is indefensible. Someone needs to explain to Mr. Alford that retaining existing customers matters just as much as acquiring new ones. Disregarding customers who have already spent tens of thousands of dollars is not only short-sighted--it is unsustainable. This letter exists so that what happened to me does not happen to another customer.

No pressure at Dealer , was very good at developing a deal that convinced me to buy. Right price…read moreand Right Vehicle; everything went very smoothly!!

Definitely do not buy a used car here. Sold me a car with a blown engine.. Cleaned it up, dressed…read moreit up and said nothing. Should have been a red flag when they had me sign so many disclaimers.

Just purchased a car from Enterprise car sales and they treated me and my wife great I only wanted…read moretwo cars on the lot and they got in one very pleased with the service also being a first time car buyer .ask jana she was very professional .

The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a…read more2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.

I brought in my 2018 Audi Q3 for diagnosis. Audi did a full workup and told me my timing chain…read moreneeded to be replaced and quoted me 5800$. After getting a second opinion on the car, turns out the engine was low and the timing system is fine. Not only did they not fix the problem, they didnt even do the most fundamental step, which is checking the oil!!! Needless to say, I won't be bringing my car in ever again!!!

Sales representative was very professional and I felt bad I did not purchase a car from him. The…read moreCar just did not meet my needs.