1/5 Stars: PROPERTY OWNERS AND LANDLORDS, BEWARE. DO NOT HIRE THIS COMPANY…read more
As a property owner, I strongly recommend that other landlords and property investors avoid Advanced Plumbing Heating and Air. My experience with this company demonstrated a concerning lack of professionalism, accountability, and basic customer service.
Before engaging their services, I explicitly established that all findings, concerns, and recommendations regarding my rental property were to be communicated directly to me as the property owner.
Apparently, following simple instructions was too much to ask.
During a service visit on October 1, their technician disregarded this arrangement and communicated serious concerns regarding my property's heating system directly to my tenant instead of contacting me as instructed.
This created unnecessary stress and confusion that I was subsequently left to manage.
To be clear, I absolutely expect HVAC professionals to identify legitimate safety concerns. However, there is a professional and responsible way to communicate those concerns, particularly when working with rental properties. Keeping the property owner informed should be a fundamental part of that process.
Because of this experience, I made the decision to terminate my business relationship with the company.
Their response to losing a customer was arguably the most revealing part of the entire experience.
Rather than receiving a thoughtful, personalized response acknowledging my concerns, I received what appeared to be a generic, AI-generated message.
They couldn't even spell my name correctly.
Think about that for a moment. A property owner terminates a business relationship because of concerns about professionalism and communication, and the company's response is an impersonal, seemingly automated message that doesn't even get the customer's name right.
You genuinely couldn't ask for a better demonstration of the very problem that caused me to terminate their services in the first place.
It left me with the impression that my concerns were not taken seriously and that retaining my business was of little importance to them.
As someone who owns rental property, I depend on contractors who can communicate effectively, exercise sound judgment, and respect established expectations. I should not have to micromanage basic communication or wonder whether a company is even paying attention to the customer paying for its services.
My recommendation to fellow property owners is simple: Take your business elsewhere.
Find a company that respects your instructions, communicates directly and professionally, and treats your property and your business relationship with the attention they deserve.
There are plenty of HVAC contractors who understand that professionalism involves more than showing up with a toolbox.
Advanced Plumbing Heating and Air has permanently lost my business. Between the disregard for established communication expectations and the embarrassingly impersonal response to my termination notice, I have absolutely no confidence in their customer service.
If they cannot even take the time to spell a customer's name correctly in a response to a formal complaint, I have little reason to believe they will give my property the attention it deserves.
One star. I would not recommend this company to any property owner.
