1. North West Car Group

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Manchester, XGM

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North West Car Group

3.0 (2 reviews)
Open • 11:00 am - 4:00 pm

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7 years ago

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16 years ago

Avoid this garage. false advertising and false sales talk. Unfortunately we fell for it and it cost us.

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People searched for Car Dealers 112 times last month within 15 miles of this business.

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Parkhills Garage - This problem never went away, but caused loads of other problems, costing thousands of pounds.

Parkhills Garage

(3 reviews)

Bury

I purchased a vehicle from Parkhills Car Centre in November 2019. A couple of days later, the…read morevehicle displayed a charging system fault and I emailed them to advise of this, they told me to have it diagnosed, I did and paid to have it "fixed", however, the error was only the tail of the problem, one of many misleading errors showing to the diagnostic machines, this vehicle is a big problem. Over the course of the year ahead right up until today, the car has developed several errors, twice dangerously all the lights started flashing, power steering stopped working whilst I was driving, and I am left with it. I did email the company a couple of days afterward, but they were unhelpful in my opinion, I have spent over £2000 to remedy the problem, at no point did Parkhills Car Centre offer to fix the problem. I did have the AA, an official Landrover dealer deal with each problem as well as a couple of individual garages that dealt with each error message in the best way they could, however after only a couple of uses the car would throw up more errors, what a nightmare. The dealer has denied there was a problem since I purchased it, however the sheer number of problems indicating anything from the key receiver requiring replacing (Cost over £700, done by Landrover Inverness) after the vehicle decided not to recognise keys or start the car, to the constant error, shows how unreliable and indeed unroadworthy the car was. At no point has the company offered to take the car and fix it, instead they argue that the problems are nothing to do with the charging system fault error. All along the vehicle is showing 15.1V power, I have replaced both the alternator and battery twice to no avail, as well as the key receiver being done by Landrover Inverness. Parkhills may reply to this with a load of guff, but I am willing to share receipts on demand, as well as contacts of those who have worked on this worthless piece of junk. I would not purchase from this company again, never again.

shocking car dealer, do not buy a car from Parkhills. Purchased a BMW 3 series and had nothing but…read moreissues with it, 1 week after purchase it needed an oil service which I had to pay for myself and this was just the start of many issues experienced with this vehicle and the warranty isn't worth the paper it's written on as nothing seems to be covered oh and they want to charge you £75 as well when you want to take the car back for a "full check over" STAY AWAY AND DON'T PURCHASE FORM THIS DEALER.

Arnold Clark Salford

Arnold Clark Salford

(11 reviews)

Salford University Campus

I initially called after seeing a vehicle on AutoTrader. The individual who answered the phone,…read moreAnnie, was both prompt and courteous in her service. Then, I was forwarded to Peter Earnshaw, a sales rep for Arnold Clark. He invited me down to see the vehicle and offered to reserve it for me for a fully refundable £100 deposit - pretty fair in my opinion. So, I visited the showroom and saw the vehicle (BMW 3 series - £18,500). It had a few tiny defects/flaws, which I pointed out to Peter. He promised that by the end of the week, they would all be fixed, at no additional cost (alloy buff, repainting of front offside bumper, valet, and touch up paint of driver's side door). Unlike other car companies, Peter offered me a test drive for as long as I wanted - not a 3 minute journey up and down the road. This drive confirmed that the vehicle was right for me, after driving it over normal roads, bumpy roads and then the motorway (massive bonus points for this - it shows they have nothing to hide about the car). So, back on Monday to re-inspect the car after the touch-up work. Unfortunately, I arrived a bit later than agreed (traffic) but regardless, Peter made time for me and ensured I received his full attention. True to his word, the car was immaculate. He didn't rush me, answered my (endless) questions, and was a genuinely nice guy. He didn't use any of the slimy sales tactics you can sometimes expect at showrooms, but was honest and direct and his approach. After discussing the different payment options, including finance, I opted for a cash purchase. Despite this, obviously, not generating as much revenue for the company, Peter wasn't pushy or forceful. Then, opposed to the usual drivel of going through the 650,392 add-on products available (alloy insurance, extended warranty, etc.), Peter simply offered a single product: GAP insurance to cover the write-off cost versus the cash price. He explained this product to me once, I responded with no, and we moved on. Again, massive bonus points for not trying to force or use scare tactics to sell the product. Finally, after paying for the car and getting ready to drive away, I noticed the spare key had a dead battery. Straight away, Peter offered two resolutions: leave it with him to fix, or bring it back the following Monday to have it done on-site while I wait. This is despite me paying for the car and him having "done his job" - indicative of good service. To top it off, I mistakenly left my driving license at the showroom (I didn't know) and received a phone call a few days later. They are posting it back to me, recorded delivery, for free of charge. Honestly, based on my experience, I do not know how this place has a single negative review. I unreservedly recommend both Arnold Clark and Peter Earnshaw to any prospective customers.

I visited Arnold Clark in Salford during my ongoing search to find a new car. I was originally…read moreconfused in finding out which brands were located here, as they come up on Google Maps as a Vauxhall dealer, and also list Vauxhall on their website, even though Vauxhall isn't stocked here. The nearby Arnold Clark in Stretford does have Vauxhall however, but this confusion should be addressed. The dealership is fairly large, and it is split across a large MG building, and a smaller building with FIAT. I was more interested in taking a look at the new FIAT 500 electric model, which was in the smaller building. They did appear to be understaffed, with only one staff member working, he didn't appear in the slightest interested in communicating with me, he provided very little information about the car and just left me to it, I felt like a nuisance and a bother just by speaking to him. I wasn't too impressed with the car overall, mainly down to the size, it felt comfortable to drive but the lack of space wouldn't have been suitable for my needs. I was impressed with the service at the nearby Arnold Clark dealership but was left disappointed with this one. You wouldn't think they were in a commission-based game! 2*

North West Car Group - car_dealers - Updated October 2026

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